Active Directory Support

RUFAI YUSUF

St Louis, MO *****

ac8yy5@r.postjobfree.com

347-***-****, 317- 658-2777

SUMMARY

Professional Certifications: CCNA, CCNP - in view, Security+ in view

Migration of Windows environments from older OS versions to newer versions.

Join system to domain and removing from domain

Configured and administered Cisco LAN/WAN infrastructure including VLAN, TCP/IP, IPv4, VLSM, STP, ACL, HSRP routing protocols EIGRP, OSPF, and RIPv2.

Over 8 years of experience as a network support analyst

Identified and resolved problems on high-end switches, routers, and firewalls.

SKILLS

Experience: Network and server configuration, Active Directory, SCCM Administration, PowerShell, LAN/WLAN Traffic Management, Windows/Exchange Server, VMWare, Incident Management and Response, Endpoint Security, hardware and software of System, back-up date to a tape, recovery data from the tape.

Core Skills: Cisco Networking, System Analysis, Project Management.

O/S: Windows XP/7/8/10, Server 2008/2012, Linux, Cisco IOS, AIX and Mac.

Applications: Microsoft Office/Access, QRadar, Visio, WordPress, VMWare, Remedy Software, MS Visio, ProView, Postillion, ProCash, Base24, Gasper, Opteview.

EXPERIENCE

Cognizant (Client- Thermo Fisher Scientific, St Louis, MO) July 2018 – Date

IT Support Specialist

Provide Technical support to different User in Multiple Buildings by use of, phone, Remote, Email and ticking System.

SCCM usage for computer Imagine and Driver installation

Scripting with PowerShell for report generation and Administrations.

Identify and resolve problems on high-end PC, Mobile devices, routers, and firewalls

Remote Application System, Team Viewer, Microsoft RDC

Install, configure and carry out troubleshooting desktop & mobile computers, back-up date to Server, recovery data from Server, scanners, digital cameras, high-end printers, hubs, switches and routers, Local Area Network (LAN) and WLAN, and network redesign for branches/Campus Locations

Migration of Windows 7 to Windows 10

Migration of Exchange mail to Office 0365

Support and maintain antivirus updates and installation, remote configurations, operating systems, internet & web development

Knowledge in monitoring tools like network packet capture and host intrusion detection tools like Symantec Endpoint Protection.

Maintain technical specifications and reviewing all assigned Statement of Work (SOW) prior to service delivery.

Document completed solution for servers, and its configurations for the project team.

Install, configure and administer Windows Server 2003/2008 /2012, Active Directory, Exchange server 2010/2013, VMware technology, Security, VPN and Microsoft networking (TCP/IP, DHCP and DNS) under various LAN and WAN environments

Implement and supervise structured network cabling.

WeFix, LLC, Houston, TX Dec 2015 – July 2018

Network/IT Support

Identify and resolve problems on high-end switches, routers, and firewalls.

Migration of Windows 7 to Windows 10

Migration of Exchange mail to Office 0365

Windows Imagine.

Configure and administer Cisco LAN/WAN infrastructure including VLAN, TCP/IP, IPv4, VLSM, STP, ACL, HSRP routing protocols EIGRP, OSPF, and RIPv2.

Knowledge in monitoring tools like network packet capture and host intrusion detection tools like wireshark, McAfee ePO.

Maintain technical specifications and reviewing all assigned Statement of Work (SOW) prior to service delivery.

Document completed solution for servers, and its configurations for the project team.

Install, configure and carry out troubleshooting desktop & mobile computers, back-up date to a tape, recovery data from the tape, scanners, digital cameras, high-end printers, hubs, switches and routers, Local Area Network (LAN) and WLAN, and network redesign for branches/Campus Locations.

Install, configure and administer Windows Server 2003/2008 /2012, Active Directory, Exchange server 2010/2013, VMware technology, Security, VPN and Microsoft networking (TCP/IP, DHCP and DNS) under various LAN and WAN environments

Implement and supervise structured network cabling.

Support and maintain antivirus updates and installation, remote configurations, operating systems, internet & web development.

Client- Benchmark Senior Living, Waltham, MA Dec 2017 - May 2018

System Specialist

Intrusion detection and intrusion prevention. (IPS and IDS).

Migration of Windows 7 to Windows 10

Migration of Exchange mail to Office 0365

Windows Imagine.

Use of Palo Alto firewall and wireshark for packet analysis

Detection and response.

CIA Triad Compliance.

Supported and escalated incident for prompt response.

Management of security incident to conclusion.

Performed forensic Investigation.

Active Directory Configuration and administration.

Windows 7 and windows 10 Administration.

Microsoft 0365 administration and support.

SysAid Support ticketing tool.

Yardi Software administration and support.

Ultipro Software Administration and support.

Kronos Software administration and support.

LanSweeper and SystemHelp.

Client- Bank of America, St. Louis, MO Aug 2017 - Dec 2017

IT/ATM Network Support

Responsibilities included being the focal point for clients, associates, and customers to report technical and non- technical ATM issues related to availability, servicing, and appearance.

Proactively monitored and provided problem solving for all ATM outage conditions.

Diagnosed problem source through discussions with users and prioritized problems to be managed based on defined severity.

Coordinated with internal/external telecommunications support, and applications support

Resolved routine issues regarding operations, setups, error messages, on-line transactions, system status and downtime procedures.

Ensured user satisfaction by providing preventative maintenance, troubleshooting and quickly resolving routine problems.

Worked on problems of moderate scope where analysis of situation or data requires a review of identifiable factors.

Exercised judgment within defined procedures and practices to determine appropriate action.

Responded to all ATM problem reports, monitor, evaluate, and report all network device performance issues.

Multitasked in managing vendors through problem resolution and meet if not exceed vendor SLAs.

Oceanic Bank Group (now Eco Bank Group), Lagos, Nigeria Mar 2008 - Aug 2013

Regional Lead IT/ATM Support – North West Region

Migration of Windows 7 to Windows 10

Migration of Exchange mail to Office 0365

Windows Imagine.

Configured and administered Cisco LAN/WAN infrastructure including VLAN, TCP/IP, IPv4, VLSM, STP, ACL, HSRP routing protocols EIGRP, OSPF, and RIPv2.

Installed, configured and carried out troubleshooting desktop & mobile computers, back-up date to a tape, recovery data from the tape, scanners, digital cameras, high-end printers, hubs, switches and routers, Local Area Network (LAN) and WLAN, and network redesign for branches/Campus Locations.

Identified and resolved problems on high-end switches, routers, and firewalls.

Installed, configured and administered Windows Server 2003/2008 /2012, Active Directory, Exchange server 2010/2013, VMware technology, Security, VPN and Microsoft networking (TCP/IP, DHCP and DNS) under various LAN and WAN environments

Implemented and supervised structured network cabling.

Supported and maintained antivirus updates and installation, remote configurations, operating systems, internet & web development.

Functioned as Branch lead IT Support team of 23 Branches.

Supported all IT related issues in the regions assigned. Support included different IT related issue such as O365, Migration, Break fix, Microsoft Windows Operating Systems and LANs

Supervised contractors/service providers when carrying out installation or maintenance on ATM links, power backup equipment and when executing or implementing IT/ATM projects in the branches within the regions assigned.

Supported and maintained ATM software installation such ProCash, Postillion, Proview, and also ATM logical and physical cassettes configurations.

EDUCATION

Associate Degree: Aerospace Technology Sept. 2013 – Nov 2015

Coventry University, Coventry, UK

Cum Laude.

Bachelor of Science: Mechanical Engineering April 2008 – Oct 2012

Kano State Polytechnic, Kano, Nigeria

Cum Laude.

Achievements:

University Honors College Graduate with Cum Laude.

Best Graduating Student – School of Technology 2008-2012.

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