Store Manager Customer Service

Curriculum vitae

Rahul Srivastava

Wellesley gang gash ki

gali Mirzapur (u.p)

Ph. 91-930-***-****.09125411118

E-mail: *****.********@*****.***

CAREER OBJECTIVE: To achieve high career growth through continuous learning and keep myself dynamic,visionary,competitive,self motivated with the changing scenario of the business for becoming Successful management professional.

Professional qualification:

M.B.A …

S. M. U UNIVERSITY (MANIPAL)

P.G.D.C.A

M.C.R. P UNIVERSITY (BHOPAL)

Academic Qualification:

B.com passed in PURVANCHAL UNIVERSITY

Intermediate Passed in U.P.BOARD

High School Passed in U.P BOARD

Area of Knowledge:

Languages : tally 4.5

Web Technology : HTML, Front Page,

Application package : M.S Office (M.S Word, Excel, Power Point, M.S Access)

Hardware : Basic knowledge

Personal skills:

Excellent verbal and written communication skills ability to deal with people diplomatically.

Languages: Hindi, English

Personal Details:

Date of birth : 12.8.85

Father’s Name : Late K. .M Srivastava

Nationality : Indian

Marital Status : Single

Permanent address : Wellesley Ganj gash ki Gali MIRZAPUR

Postal address-1 : Wellesley Ganj gash ki Gali MIRZAPUR

PROFESSSIONAL CREDENTIALS-A SUMMARY

1. Red chief Store

RETAL STORE MANAGER

WORKING DURATION: 30- OCT-2015 TO till date

PLACE OF WORKING –MIRZAPUR

KEY PERFORMANCE AREAS:

1. Customer Service

• Meet the needs of customers by offering a welcoming approach and by listening to their needs, be able to respond in a friendly and efficient manner.

• Demonstrate the understanding of product knowledge, department and store layout.

3. Follow Directives.

• To follow all company policies and store operating procedures.

• To follow safety and security guidelines to assist in creating and maintaining the safest environment possible for staff and custo

4. Store layout and Visuals.

• Assists in ensuring sufficient stocking.

• Assists in enhancing store/dept visuals

5. Communication and team building.

• Communicates effectively at all levels.

• Passes information to colleagues and Customers clearly and concisely.

2.. PLANETM FOR VIDEOCON

RETAL FLOOR SUPERVISOR [PLANETM]

WORKING DURATION: 27- JULY-2011 20-Oct-2015

PLACE OF WORKING –I.P MALL-VARANAS

1. Customer Service

• Meet the needs of customers by offering a welcoming approach and by listening to their needs, be able to respond in a friendly and efficient manner.

• Demonstrate the understanding of product knowledge, department and store layout.

2. Communication and team building.

• Communicates effectively at all levels.

• Passes information to colleagues and Customers clearly and concisely

3. LEVIS from DENIZEN

RETAL STORE MANAGER [DENIZEN]

WORKING DURATION: 1- SEP-2010 TO 20-JUN-2011

PLACE OF WORKING –J.H.V MALL-VARANAS

1. Store layout and Visuals.

• Assists in ensuring sufficient stocking.

• Assists in enhancing store/dept visuals

2. Other responsibilities.

• Handling efficiently complaints and returns.

• Every complaint or refund is handled as a potential sales opportunity and handled in a sympathetic and courteous manner in line with company policy.

4. I.T.C [LIFE STYLE BUSINESS DIVISION]

RETAL STORE MANAGER [JOHN PLAYERS]

WORKING DURATION: 14 JAN-2006 TO 25- AUJ -2010

PLACE OF WORKING –VARANASI (I.P MALL)

ACHIEVEMENTS: -

Successfully achieved the predetermined target set by the company.

PLACE-MIRZAPUR (RAHUL SRIVASTAVA)

DATE- 31.3.2019

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