Social Media, Customer Service, administration, people coordinator

Puja Nayak

647-***-**** [ac8yxy@r.postjobfree.com]

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HIGHLIGHTS OF QUALIFICATIONS:

• Three years of experience in Human Resources, Marketing and Social media

• One-year experience with Amazon in providing exceptional customer service

• Familiarity with the changing nature of work; gig economy; harnessing social media to improve services

• Worked on multiple platforms and gained experience in video editing, mobile reviews for YouTube, blogger connections, proofreading, administration, team management within a span of 3 years

• Significant knowledge in MS office, MS word, Excel EDUCATION

Graduate Certificate in Human Resources Management 2018 - Present George Brown College, Toronto, Ontario

Bachelor of Science (B.Sc) in Information Technology 2011– 2014 Chhatrapati Shivaji Maharaj University, Kanpur, India PROFESSIONAL EXPERIENCE

TIM HORTONS, Canada

Entry level 2018

• Worked as a Cashier and a stock associate for 2 months with Tim Hortons MYSMARTPRICE, India

Team Lead 2015-2016

• Served as the Social Media Lead to support the Digital Marketing Team, to successfully attract a large user base to MySmartPrice

• Facilitated improved communication among team members by initiating an open environment at monthly team meetings

• Supervised a team of 7 in the Digital marketing department to improve and enhance the quality of work

• Collaborated with the Catalog Team to work on filtering and mapping of over 100,000 products; the Tech Team to list out bugs; the Design & Content Team to produce banners and product launch details

• Initiated and developed a project called “Scrollthrough” from scratch to increase user base for Mysmartprice

• Received 1 Million views on Scrollthrough within first 3 months by using different mediums of social media

(Facebook, Instagram and LinkedIn)

Administration 2014-2015

• Assisted the HR Manager with recruitment, onboarding, screening and selecting candidates

• Took initiative in administration to support the employees Social Media 2013- 2014

• Worked on Search Engine Optimization (SEO)

• Produced/proofread content for websites

• Used Facebook/Instagram/LinkedIn to attract unique visitors to MySmartPrice AMAZON, India

Customer Service 2012-2013

• Worked as a customer service associate for the U.S Amazon service

• Addressed customer concerns via chat/phone/email Puja Nayak

647-***-**** [ac8yxy@r.postjobfree.com]

2

• Constantly updated job knowledge and skills by participating in educational opportunities

• Was recognized twice on “Wall-of-Fame” for excellent performance and metrics in Amazon StyleCraze.com, India

Freelance Anchor 2016

(Created several promotional videos related to health and beauty, for the client’s website) PROJECTS:

Need Analysis, Training Session and Evaluation 2018 Worked on a Need Analysis project in regard to the "Training and Development" course to figure out the key learning outcomes and requirements in the design and delivery of training at "Amazon". Designed a Lesson Plan with the support of Gagne’s Model and arranged a training session for the employees at the organization for better customer service at the company. Created role-play scripts to make the trainees understand the concept of empathy and how can they provide exceptional customer service. Also, provided real-life examples to make the trainees better understand the objective of the training. Furthermore, evaluated the effectiveness of the training with an evaluation project towards the end of the presentation.

Recruitment and Selection: 2018

Drafted the Recruitment and Selection package to interview the Director of Johnson Controls. The package included selection steps, interview booklet, an actual interview with the internal and external candidate, approval to hire form, reference, offer and acceptance letters

RELEVANT COURSES:

• Recruitment and Selection

• Training and Development

• Human Resources

• Organizational Behavior

• Labour relations

• Health and safety

• Compensation

LANGUAGES:

English: Highly Proficient

Hindi: Native Language

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