Customer Service Sales
Resume:
Crystal Glushko
Denton, TX ***01
****************@*****.***
EXPERIENCE
JP Morgan Chase, Fort Worth, TX — Lease SR Specialist I OCTOBER 2016 - PRESENT
Use independent analysis and exercise judgment to determine if applicable standards are met
Comply with company and business standards and adapt to changes made Keep up with department productivity and quality goals Identify contract package irregularities, utilize available resources for resolution and prepare packages for return to dealer for corrections Effectively communicate relevant issues written and verbally to the necessary line of business and escalate appropriate issues to management Assist with piloting programs and systems, as well as assisting to create procedures
Assist in side by side training to help new hires learn procedures Inbound and outbound calls to automotive dealerships to assist with dealer inquiries or advise of documents or information needed JP Morgan Chase, Fort Worth, TX — Lease Term Specialist II JUNE 2015 - OCTOBER 2016
Signed and released all titles and documents for lease and lien releases Ensured all information is accurate for bill of sale, title, checks, odometer reading and account prior to releasing documents and maintain impeccable quality standards
Scanned titles, supporting documents, and enter customer information into a database
Called customers and dealerships to get corrected odometer statements Stayed in compliance with both Chase’s quality assurance, as well as each state’s regulations for title release
Adapted to regulatory changes and adhered to strict deadlines OBJECTIVE
Acquire a challenging
career utilizing the
opportunity to offer
proven and
developing skills.
SKILLS
Fast learner
Time Management
Adaptable
Able to work independently
and with a team
Customer Service
Able to work under pressure
Able to meet deadlines
Attention to detail
Work Ethic
Mainframe
Innovis
Microsoft Office
ACHIEVEMENTS
Multiple JP Morgan Chase 5
Key and Top performer
awards
Chosen to pilot various teams
including JLR Business,
CADDIE Imaging system
testing, Tesla, CARMAX, and
Pending Strategy teams
within Chase’s Booking and
Funding team.
JP Morgan Chase, Fort Worth, TX — Title Prep Specialist APRIL 2014 -JUNE 2015
Opened and sorted mail for Titles department
Inputted titles into indexing system and compared them to account and ensure the names, VIN numbers, and all other information matched Collaborated with other departments in filing folders Work email box for Title Prep to locate titles in other departments Maintained End of Day excel spreadsheets
JP Morgan Chase, Bedford, TX — Teller
NOVEMBER 2011 -AUGUST 2013
Assisted each customer with his/her banking needs
Ensured each transaction is processed accurately and completely Cashed checks and disburse money after verification of correctness of check’s signature, and written and numerical, and have sufficiency of funds
Responsible for weekly TCD loading and balancing
Maintained knowledge of bank’s current policies and procedures Aaron Brothers, North Richland Hills, TX — Sales Associate JULY 2010 -SEPTEMBER 2011
Assisted each customer with his/her purchase by answering questions, making merchandise recommendations
Asserted knowledge of current sales and promotions, store policies regarding payment and exchanges, as well as security practices & procedures
Maintained store appearance by cleaning shelves, counters, and tables used to display merchandise
EDUCATION
LD Bell High School, Hurst, TX
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