Customer Service Data Entry

VENI REVATHI DEPANGI

**** ****** ***** **, ***********, NC 27560 (M) 732-***-**** **************@*****.***

Highlights of Qualification

Highly experienced and results-oriented customer service professional with proven ability to handle all facets of work associated with Billing, Claims, and Benefits. Competent Computer Skills, knowledge in Health care, Fast learner in new system and processes. Proficient in oral and communication skills, Flexibility in working hours and professional outlook towards the job. Dedicated, discipled and committed towards utmost member’s satisfaction.

SKILLS

Microsoft Office

Strong Data Entry

Active Learning

Service Orientation

Time Management

Active Listening

Complex Problem Solving

Sibel

Office 360

Experience

Customer Care Representative Dec 2017 to Till Date

BLUE CROSS BLUE SHIELD OF FLORIDA – Raleigh, North Carolina

Provides accurate information and assistance to Florida Blue (BCBS FL) members on Enrollment, Benefits & Coverage, Provider Directory, PCP assignment, Claims, Billing & Payments, Prior Authorization and Policy Admin. etc.

Enters Data into Customer connect call center management system and document incoming call volumes.

Responds to Telephone inquiries and complaints using standard scripts and procedures.

Gather information, researches/resolves inquiries and logs customer calls.

Navigating through multiple computer applications with speed and accuracy.

Communicates appropriate options to resolution in a timely manner.

Informs customers about services available and assesses customer needs.

Prepares standard reports to track workload, response time and quality of input.

Customer Service Agent May 2004 to Apr 2006

AIR DECCAN – Hyderabad, Telangana, India

Examine passenger documentation to determine destinations and to assign boarding passes.

Prepare customer invoices and accept payment.

Proactively greet customers, assesses their needs.

Positively impacts customers use of airport technology to ensure a better, faster, and friendlier experience for all customers.

Rebook, Reissue passengers ticket if needed

Trace lost, delayed, or misdirected baggage to customers

Forward or expedite delayed, or misdirected baggage to customers.

Announce arrival and departure information, using public address system.

Effectively coordinates with internal resources while working under pressure and time constraints to board and deplane passengers.

As directed, implement standard procedure during overbooked, irregular flights (IROPS) and denied boarding situations.

Display a positive image of Air Deccan.

Education

B. TECH (COMPUTER SCIENCE AND INFORMATION TECHNOLOGY) Apr 2002

Jawaharlal Nehru Technological University, Hyderabad, Telangana

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