L isa Denise Woods

**** ********* **** *** *******, MS 39211

Phone: 601-***-**** ac8ysw@r.postjobfree.com

Obtain a challenging and rewarding position ; where I can utilize my knowledge and customer relations skills . Bring

t he following working experience, interpersonal skills, and att ributes .

E DUCATION :

University of Mississippi, Oxford, MS, Psychology / degree pending

EXPERIENCE

JC Penney Company, Ridgeland, MS 12/04-Present

Customer Service Expert ll

Participate in customer service and sales support activities that ensures a shopping environment that promotes the

company's ability to most effectively meet sales and profits objectives . Help identify customers' needs and build a long

term relationship . Being well verse on keeping update with product knowledge, sale marketing, and suggestive add on

p roducts. Provide detail on features and benefits of offering extended service plans and financing options. Order and

maintain departmental supplies. Perform cash handling, checks, and credit t ransactions. Assist customers and staff in

t roubleshooting customers' concerns. Provide creative visual and merchandise standards; ensuring the department looks

i nviting and memorable to the customers.

U niversity of Mississippi Medical Center, Jackson, MS 11/00-09/04

Psychiatric Clerical Technician

P reformed medical office procedures using computer li teracy, medical terminology and Microsoft Office products.

M anaged the front desk, verified insurance, edited, and faxed correspondents, order departmental supplies and

t ranscribed physician's orders. Prepared appointments and arrangements to t ransport patients for doctor's visits .

P reformed health screening procedures such as; blood pressure, pulse, and weight. Completed assessments and

t roubleshooted problematic forms. Conferred with nurses and doctors with t reatment plans, admissions, t ransfers, and

d ischarge procedures. Participated in orientations and tours for patients, families, new personnel, and students.

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