L isa Denise Woods
**** ********* **** *** *******, MS 39211
Phone: 601-***-**** email@example.com
Obtain a challenging and rewarding position ; where I can utilize my knowledge and customer relations skills . Bring
t he following working experience, interpersonal skills, and att ributes .
E DUCATION :
University of Mississippi, Oxford, MS, Psychology / degree pending
JC Penney Company, Ridgeland, MS 12/04-Present
Customer Service Expert ll
Participate in customer service and sales support activities that ensures a shopping environment that promotes the
company's ability to most effectively meet sales and profits objectives . Help identify customers' needs and build a long
term relationship . Being well verse on keeping update with product knowledge, sale marketing, and suggestive add on
p roducts. Provide detail on features and benefits of offering extended service plans and financing options. Order and
maintain departmental supplies. Perform cash handling, checks, and credit t ransactions. Assist customers and staff in
t roubleshooting customers' concerns. Provide creative visual and merchandise standards; ensuring the department looks
i nviting and memorable to the customers.
U niversity of Mississippi Medical Center, Jackson, MS 11/00-09/04
Psychiatric Clerical Technician
P reformed medical office procedures using computer li teracy, medical terminology and Microsoft Office products.
M anaged the front desk, verified insurance, edited, and faxed correspondents, order departmental supplies and
t ranscribed physician's orders. Prepared appointments and arrangements to t ransport patients for doctor's visits .
P reformed health screening procedures such as; blood pressure, pulse, and weight. Completed assessments and
t roubleshooted problematic forms. Conferred with nurses and doctors with t reatment plans, admissions, t ransfers, and
d ischarge procedures. Participated in orientations and tours for patients, families, new personnel, and students.