*** ******** ***

Clifton, NJ *****

973-***-****

ac8yrc@r.postjobfree.com

Highlights

Troubleshooting Service and support Computer software savvy

Friendly People person High standards

Detail orientated Problem solver Critical thinker

Work Experience:

Good Guy Vapes

Franchise Training and development / Corporate General Manager

12/2017- current

Assist in franchise store development, including initial inventory fill.

Company Store Audits.

Employee and franchise training.

Conduct weekly conference calls with all corporate store managers, to strategize sales tactics and analyze company progression.

Center point of contact between stores and the warehouse. Available 24/7 for store support, to over 200 employees and 37+ stores company wide.

Internal conflict resolution.

Hiring manager.

Company customer email / phone inquiry support.

Update company blog with new product lines and creating guides for these new products, highlighting sales points and product specs.

Local 32BJ Funds

Bilingual Member services Representative 8/2017-12/2017

Inquiry resolution: Highly-skilled in researching difficult account and inquiries to provide quick and final resolution to satisfied members.

Data entry: 10,000 KPH, 95% accuracy.

Familiar with Multiple Health, pension, 401K, and SRSP plans.

Able to apply skills for any situation with bilingual callers, escalated or calm

Efficient in Microsoft office, Oracle, OSI, Accertify, EOM, Payment tech, CRM

Capable of Multitasking under heavy workload

Maintains compliance with HIPAA and all patient confidentiality standards.

Barnes & Noble Corp. 9/16-8/17

Fraud Prevention Analyst Tier 1/Customer Service Representative

Handles any situation with bilingual callers, escalated or calm

Maintains calm demeanor during phone call to solve customer’s issues

Organized individual with the ability to work without supervision

Multitasks to come to a resolution for customers

Keeping up to date with knowledge on Microsoft office, Oracle, OSI, Accertify, EOM, Payment tech, CRM

Brings a good energy to the working environment and Customer experience

Good Guy Vapes 1/13-05/16

Store Manager/Scheduling manager for all

Ran a high volume store with new employees needing training while helping customers

Scheduled all 8 NJ locations

Kept patience while customers try every flavor, kept them entertained and comfortable while they pick and choose items to purchase

Informed and educated customers on the product

Received/stocked incoming orders to the store

Kept track of store inventory throughout the week

Maintained store cleanliness throughout the day

Assured money is kept safe and store is properly shut down

Ordered merchandise for store location

Kept a full store inventory weekly to control loss prevention

Received orders that need to be verified by quantities by each sku

Skills:

Strong communication skills; bi-lingual (Spanish)

Thorough knowledge of MS Office (Excel, Word, PowerPoint, Outlook, etc.)

Resourceful, excellent time-manager and multi-tasker

Corel word perfect office 2000: Presentation 9, paradox 9, Quatro Pro 9, Word perfect

Education:

American Institute Clifton, NJ 01/10 – 09/10

Computer Information Processing

Contact this candidate