Manager Store
Resume:
Clifton, NJ *****
**********@*****.***
Highlights
Troubleshooting Service and support Computer software savvy
Friendly People person High standards
Detail orientated Problem solver Critical thinker
Work Experience:
Good Guy Vapes
Franchise Training and development / Corporate General Manager
12/2017- current
Assist in franchise store development, including initial inventory fill.
Company Store Audits.
Employee and franchise training.
Conduct weekly conference calls with all corporate store managers, to strategize sales tactics and analyze company progression.
Center point of contact between stores and the warehouse. Available 24/7 for store support, to over 200 employees and 37+ stores company wide.
Internal conflict resolution.
Hiring manager.
Company customer email / phone inquiry support.
Update company blog with new product lines and creating guides for these new products, highlighting sales points and product specs.
Local 32BJ Funds
Bilingual Member services Representative 8/2017-12/2017
Inquiry resolution: Highly-skilled in researching difficult account and inquiries to provide quick and final resolution to satisfied members.
Data entry: 10,000 KPH, 95% accuracy.
Familiar with Multiple Health, pension, 401K, and SRSP plans.
Able to apply skills for any situation with bilingual callers, escalated or calm
Efficient in Microsoft office, Oracle, OSI, Accertify, EOM, Payment tech, CRM
Capable of Multitasking under heavy workload
Maintains compliance with HIPAA and all patient confidentiality standards.
Barnes & Noble Corp. 9/16-8/17
Fraud Prevention Analyst Tier 1/Customer Service Representative
Handles any situation with bilingual callers, escalated or calm
Maintains calm demeanor during phone call to solve customer’s issues
Organized individual with the ability to work without supervision
Multitasks to come to a resolution for customers
Keeping up to date with knowledge on Microsoft office, Oracle, OSI, Accertify, EOM, Payment tech, CRM
Brings a good energy to the working environment and Customer experience
Good Guy Vapes 1/13-05/16
Store Manager/Scheduling manager for all
Ran a high volume store with new employees needing training while helping customers
Scheduled all 8 NJ locations
Kept patience while customers try every flavor, kept them entertained and comfortable while they pick and choose items to purchase
Informed and educated customers on the product
Received/stocked incoming orders to the store
Kept track of store inventory throughout the week
Maintained store cleanliness throughout the day
Assured money is kept safe and store is properly shut down
Ordered merchandise for store location
Kept a full store inventory weekly to control loss prevention
Received orders that need to be verified by quantities by each sku
Skills:
Strong communication skills; bi-lingual (Spanish)
Thorough knowledge of MS Office (Excel, Word, PowerPoint, Outlook, etc.)
Resourceful, excellent time-manager and multi-tasker
Corel word perfect office 2000: Presentation 9, paradox 9, Quatro Pro 9, Word perfect
Education:
American Institute Clifton, NJ 01/10 – 09/10
Computer Information Processing
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