My goal is to become associated with a company in a administrative or customer service role where I can utilize my skills and gain further experience, while enhancing the company’s productivity and reputation.
HIGHLIGHTS OF QUALIFICATIONS
Over 7 years experience working in financial institutions
Over 10 years experience in customer service
Received in house Management training
Able to type 50 wpm
Proficient in Excel, Microsoft Word, Outlook
Experienced in time management, establishing priorities, and complying with deadlines.
Proven leadership and team-building abilities.
Hard worker, quick learner, and ability to assume responsibility
Excellent body language targeted at providing customers with a positive image of the company
Forest Glade Animal Hospital
May 2015 – Present
Welcome clients with their pets to the clinic in a friendly professional manner
Answer phones, schedule appointments, prepare client estimates as well as perform routine follow-up calls
Assist Doctors and technicians with restraining and handling patients
Invoicing and process payments
Maintain a clean orderly facility
Obtain and record patient history
Stock hospital supplies
Perform other duties as assigned including assisting in other areas
All-risks Insurance Brokers
Reception and Technical Service Rep.
January 2015-May 2015
Greets clients/prospects that come into office.
Answer incoming phone calls on busy reception queue (+400 calls per day)
Payment processing from clients.
Prepares ICS Courier Mail to be sent out.
Manage and route incoming emails
Transact Agency bill policies
Processing policy changes and cancellations on company portals.
Work with finance department and personal lines department to review and correct commissions differences.
Assist with monthly or weekly audits to confirm transactions processed correctly.
Work closely with other team members as part of a cohesive team.
Financial service manager
August 2014- January 2015
Conduct in-depth reviews of clients' financial circumstances and future goals.
Assist clients in making informed decisions.
Provided clients with information on new and existing products and services.
Achieved client satisfaction and loyalty through excellent service.
Assisted customers with opening accounts.
Identified and sold the appropriate investment services to customers
Generated and followed up on leads.
Ensured compliance with company and regulatory requirements and guidelines.
National Money Mart Co.
October 2011- July 2014
Handle and resolve all customer issues at store level
Protect and manage company assets including the safety of employees
Maintain branch appearance and cleanliness
To meet and exceed quarterly revenue targets
Implement, maintain and reinforce all audit policies regarding cash handling
Process payday loans, cash cheques, bill payments, foreign exchange
Listen for cues and clues for opportunities to provide other services to customers
Schedule employees monthly
Recruitment (interview, hire, train)
Deliver performance evaluations
Completed two(2) years Nursing Program
References References are available on request.