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Customer Service/ Administrative Assistant

Raleigh, NC
March 31, 2019

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Keisha Manning

**** ******** **., *******, ** ***10 919-***-****

Customer service driven, detailed, dependable professional with 13 + years’ experience building, leading and supporting relationships with customers, peers and managers


Receiving Supervisor/Key Holder/ Dept Manager – Burlington, Raleigh, NC

09/2014 – Present

Receiving Supervisor

Lead team in the break down and processing pallets with a sense of urgency

Coach in the moment when continuous flow is not being followed

Process key requisitions within 48 hours


Adhere to open and closing procedures by ensuring appropriate floating amounts in each till

Reconcile and prepare nightly deposit

Secure store by locking all doors and setting store alarm

Dept. Manager, Accessories / Mens

Feature merchandise on 4 ways, focal points and according to flow

Arrange product so that is organized and shoppable

Customer Service Supervisor

Resolve customer complaints by adhering to company policies and ensuring customer is satisfied with resolution

Drive customer service results by engaging the customers and seeking participation to take online surveys

Solicit donations during company fundraisers for the community

Property Manager – Evergreen Construction Company, Raleigh, NC

12/2016 – 08/2017

Provide customer service to applicants inquiring about the property, the application process as well as to the residents with maintenance issues and required paperwork for recertification process

Process annual recertifications lease packets and initial move-ins

Check voicemails, emails and respond to correspondence in a timely manner

Post all payments received, deposit monies in proper accounts and authorize payments for work performed by contractors

Ensure maintenance requests are resolved within 24 hours or communicate plan of action until completed

Run daily, weekly and monthly reports pertaining to the budget, aging past due and occupancy rate

Field Supervisor - Maintenance Team & Associates, Raleigh, NC

06/2012 – 08/2014

Administered workload assignments to teams and ensure work was completed within deadlines

Upload documentation that work has been completed and communicate any problems that hindered work from being completed

Maintained upkeep of equipment with routine service

HBC Clerk/Cashier – Harris Teeter, Raleigh, NC

04/2007 – 12/2012

Ordered, stocked, and blocked merchandise in the Health, Beauty & Cosmetics Dept

Performed inventory prep and assisted with physical inventory count

Check customers out in a speedy, friendly manner & assist customers with inquiries regarding product & location

Partner Data Maintenance Analyst – ABB Inc./Collabera, Cary, NC

03/2009 – 03/2010

Validated, created, cleansed and modified customer and vendor records in SAP with 100% accuracy

Sustained business operation stability by processing customer and vendor workflow requests in Feith with 2-hour turnaround per SOX compliance

Analyzed, determined and corrected tax status in VERTEX and SAP

Trained 19 business units on Master Data Governance new processes and procedures

Aligned and managed job responsibilities to meet 99% of project deadlines

US Customer Service Specialist – Talecris Biotherapeutics/ Accentuate Staffing, RTP, NC

12/2008 – 03/2009

Processed complex orders submitted via EDI, fax, email or verbally from customers, sales force and marketing personnel in a manner that promoted favorable customer relations

Verified exact product codes, lot numbers, descriptions, sizes, potencies, shipping, special billing and other request on all orders

Updated all involved parties regarding order status, product availability, pricing, contract terms, damaged and lost shipments with a knowledgeable and professional attitude

Collaborated with the appropriate departments to swiftly process requests for emergency shipments of biological products and ensure backlog was allocated to priority accounts

Office Manager/ Executive Administrative Assistant – City of Raleigh, Raleigh, NC

02/2008 – 12/2008

Coordinated and scheduled meetings, teleconferences, luncheons, travel arrangements usage of office equipment and conference rooms

Complied, processed, reconciled and entered requisitions, invoices, service contracts and procurement card expenses in Banner Financial Information System

Conducted new hire orientations including but not limited to office seating, PC/Laptop network connectivity, MS Outlook, voice mail, signature templates and printer set up

Composed and prepared internal and external correspondences in Word, Excel and Visio

Ordered office supplies, equipment, furniture and routine maintenance

Supply Management Planner – John Deere C&CE Division, Cary, NC

07/2000 – 01/2008

Gathered, created and maintained supplier profiles, schedule agreements, requisitions, and business expenses in SAP and CPS with zero errors

Expedited purchased materials to support production

Executed logistic requirements for the supplier concerning containers, packaging and other issues

Resolve domestic and international shipping and receiving discrepancies guaranteeing 24-hour receipt upon delivery

Implemented inventory plans using system parameters and material replenishment strategies to achieve asset management

Drove continuous performance improvement with Supply Base using Achieving Excellence metrics

Monitored supplier’s non conformances and corrective actions put into place

Spearheaded Asbestos and Certificate of Insurance project making certain receipt of documentation from OPP suppliers

Answered inquires regarding products, warranties and service agreements

Organized staff meetings, teleconferences, travel arrangements, grant authorizations for new hires and support with administrative duties when requested


ECPI Computer Institute, Raleigh, NC Major: Accounting

Computer Software Skills

SAP Yardi Oracle QuickBooks

Microsoft Office Business Works Lotus Notes Peachtree

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