Keisha Manning
**** ******** **., *******, ** ***10
ac8ypn@r.postjobfree.com 919-***-****
Customer service driven, detailed, dependable professional with 13 + years’ experience building, leading and supporting relationships with customers, peers and managers
Experience:
Receiving Supervisor/Key Holder/ Dept Manager – Burlington, Raleigh, NC
09/2014 – Present
Receiving Supervisor
Lead team in the break down and processing pallets with a sense of urgency
Coach in the moment when continuous flow is not being followed
Process key requisitions within 48 hours
Keyholder
Adhere to open and closing procedures by ensuring appropriate floating amounts in each till
Reconcile and prepare nightly deposit
Secure store by locking all doors and setting store alarm
Dept. Manager, Accessories / Mens
Feature merchandise on 4 ways, focal points and according to flow
Arrange product so that is organized and shoppable
Customer Service Supervisor
Resolve customer complaints by adhering to company policies and ensuring customer is satisfied with resolution
Drive customer service results by engaging the customers and seeking participation to take online surveys
Solicit donations during company fundraisers for the community
Property Manager – Evergreen Construction Company, Raleigh, NC
12/2016 – 08/2017
Provide customer service to applicants inquiring about the property, the application process as well as to the residents with maintenance issues and required paperwork for recertification process
Process annual recertifications lease packets and initial move-ins
Check voicemails, emails and respond to correspondence in a timely manner
Post all payments received, deposit monies in proper accounts and authorize payments for work performed by contractors
Ensure maintenance requests are resolved within 24 hours or communicate plan of action until completed
Run daily, weekly and monthly reports pertaining to the budget, aging past due and occupancy rate
Field Supervisor - Maintenance Team & Associates, Raleigh, NC
06/2012 – 08/2014
Administered workload assignments to teams and ensure work was completed within deadlines
Upload documentation that work has been completed and communicate any problems that hindered work from being completed
Maintained upkeep of equipment with routine service
HBC Clerk/Cashier – Harris Teeter, Raleigh, NC
04/2007 – 12/2012
Ordered, stocked, and blocked merchandise in the Health, Beauty & Cosmetics Dept
Performed inventory prep and assisted with physical inventory count
Check customers out in a speedy, friendly manner & assist customers with inquiries regarding product & location
Partner Data Maintenance Analyst – ABB Inc./Collabera, Cary, NC
03/2009 – 03/2010
Validated, created, cleansed and modified customer and vendor records in SAP with 100% accuracy
Sustained business operation stability by processing customer and vendor workflow requests in Feith with 2-hour turnaround per SOX compliance
Analyzed, determined and corrected tax status in VERTEX and SAP
Trained 19 business units on Master Data Governance new processes and procedures
Aligned and managed job responsibilities to meet 99% of project deadlines
US Customer Service Specialist – Talecris Biotherapeutics/ Accentuate Staffing, RTP, NC
12/2008 – 03/2009
Processed complex orders submitted via EDI, fax, email or verbally from customers, sales force and marketing personnel in a manner that promoted favorable customer relations
Verified exact product codes, lot numbers, descriptions, sizes, potencies, shipping, special billing and other request on all orders
Updated all involved parties regarding order status, product availability, pricing, contract terms, damaged and lost shipments with a knowledgeable and professional attitude
Collaborated with the appropriate departments to swiftly process requests for emergency shipments of biological products and ensure backlog was allocated to priority accounts
Office Manager/ Executive Administrative Assistant – City of Raleigh, Raleigh, NC
02/2008 – 12/2008
Coordinated and scheduled meetings, teleconferences, luncheons, travel arrangements usage of office equipment and conference rooms
Complied, processed, reconciled and entered requisitions, invoices, service contracts and procurement card expenses in Banner Financial Information System
Conducted new hire orientations including but not limited to office seating, PC/Laptop network connectivity, MS Outlook, voice mail, signature templates and printer set up
Composed and prepared internal and external correspondences in Word, Excel and Visio
Ordered office supplies, equipment, furniture and routine maintenance
Supply Management Planner – John Deere C&CE Division, Cary, NC
07/2000 – 01/2008
Gathered, created and maintained supplier profiles, schedule agreements, requisitions, and business expenses in SAP and CPS with zero errors
Expedited purchased materials to support production
Executed logistic requirements for the supplier concerning containers, packaging and other issues
Resolve domestic and international shipping and receiving discrepancies guaranteeing 24-hour receipt upon delivery
Implemented inventory plans using system parameters and material replenishment strategies to achieve asset management
Drove continuous performance improvement with Supply Base using Achieving Excellence metrics
Monitored supplier’s non conformances and corrective actions put into place
Spearheaded Asbestos and Certificate of Insurance project making certain receipt of documentation from OPP suppliers
Answered inquires regarding products, warranties and service agreements
Organized staff meetings, teleconferences, travel arrangements, grant authorizations for new hires and support with administrative duties when requested
Education
ECPI Computer Institute, Raleigh, NC Major: Accounting
Computer Software Skills
SAP Yardi Oracle QuickBooks
Microsoft Office Business Works Lotus Notes Peachtree