TONYA GAYLES

**** * **** ****** **, LAS VEGAS, NV 89117 C: 702-***-**** ac8yp5@r.postjobfree.com

PROFESSIONAL SUMMARY

Data Entry Clerk accomplished at transposing large amounts of data with accuracy and speed. Highly organized and detail-oriented.

WORK HISTORY

APPLEONE EMPLOYMENT SERVICES

Contract Employee Las Vegas, NV Current

Recommended and locate and obtain out-of-stock product based on customer.

Answered product questions with up-to-date knowledge of sales and store promotions.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Learned, referenced and applied product knowledge information.

WELLS FARGO

Loan Doc specialist/Customer Service Rep LAS VEGAS, NV July 2004 - November 2016

Processed loan applications, collect data and verify documents to ensure accuracy.

Managed large amounts of incoming calls.

Added new material to file records and created new records.

Reviewed and updated customer correspondence files and database.

ADDECCO

Contract Employee LAS VEGAS, NV August 2002 - June 2004

Assisted with receptionist duties, file organization and research and development.

Answer the switchboard in a professional manner and direct callers to the proper departments.

Reviewed and updated client correspondence files and database.

Obtained scanned records and uploaded them into the database.

CONTRA COSTA COLLEGE

Data Entry Clerk/Switchboard Operator SAN PABLO, CA January 2000 - July 2002

Answer the switchboard in a professional manner and direct callers to the proper departments.

Assisted with receptionist duties, file organization and research and development.

Entered numerical data into databases in a timely and accurate manner.

Reviewed student records for completeness and filed records in alphabetic and numeric order.

SKILLS

Database management, Report development, Word processing, Type 55 WPM, 10 key proficient,

Excel spreadsheet, Switchboard, Independent worker, Ability to quickly learn new software.

EDUCATION - Harry Ells high school Richmond, CA 1984 DIPLOMA

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