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Sales Customer Service

Dubai, United Arab Emirates
March 31, 2019

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Ahmed AbdelSalam


E-mail :

Phone : 050-*******

Address: Flat No. 205, Khalifa Nuta Building, Near Clock Tower, Deira City Center,Dubai

Work experience

AZZITE Claims Recovery Services LLC Jan 2016 — Present Senior Collection Officer

Utilize various tracing techniques and collection strategies to locate right parties in order to negotiate payment arrangements for recovery.

Communicate with clients by telephone or written correspondence to attempt to bring resolution to unpaid accounts.

Maintaining appropriate and comprehensive records of all customer discussions. Prioritizing, organizing and accomplishing daily recovery activities. Arranging and conducting meeting with the customers. Reporting daily progress against targets.

Providing continuous follow up with the customers for their due payments and collection of payments. Americana Hardees Dubai Oct 2014 — Dec 2015


Supervising crew member taking order.

Supervising orders from preparation to serving order. Providing good customer service by handling customers inquiries, requests and complaints. ACE Life Insurance Oct 2010 — Sep 2014

Customer Relationship Officer

Approaching customers and building rapport .

Probing customer requirements about products and services for suitable recommendations. Providing accurate and relevant information.

Providing complete knowledge of products of the company. Analyzing customer needs to enhance sales and service management.

Planning Sales activity, reviewing existing customer files to identify sales opportunities. Metro Market Sep 2008 — Aug 2010

Assistant Manager

Supervising food preparation, portion size, garnishing and food presentation in order to ensure the food is presentable and approving cooked food by tasting and smelling it to ensure its accurate. Resolving complaints regarding food quality, service and accommodations . Maintaining food and beverage deliveries, supervising delivery contents in order to verify product quality and quantity.

Maintaining salary and payroll cycle, staff schedule, duties and review financial transactions to track the expenditure.

Arab Company for Computers July 2007 — Aug 2008

IT Sales Executive

Analyzing client requirements and promoting company solution services. Negotiate price and contact terms and prepare sales contract. Providing customer service, maintain and update customer database for future references. Prepare sales plans, campaigns, business plans and product development plans. Providing software or hardware as per client's requirement. Professional Skills




Personal Dossier

1998 — 2004

Nationality : EGYPTIAN

Languages Known : English, Arabic

Date of Birth:12th November 1980

Visa Status:Employment Visa


References available upon request.

Proficient use of Internet .

Advance Level in MS Office Suite:- Microsoft Outlook, MS Word, MS Excel, MS PowerPoint. Ahmed AbdelSalam Ahmed 2

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