Kim Marcus

*** **** **** ****, *******, VA ***** • Home: 508-***-**** • Cell: 508-***-**** • ac8yon@r.postjobfree.com

Professional Summary

Accomplished District Manager experienced in directing sales, staffing and operations for multiplestores within the region.Demonstrated District Manager with experience managing company assets and developing people forfuture growth. Responsible management professional well-versed in setting the direction for work areas and ensuringthe quality and accuracy of work performance within multiple stores. Skilled at creating innovative andeye-catching merchandise displays to boost income. Driven management professional well-versed in increasing profitability by repositioning bottomproducing stores through the upselling of personalized products. Adept at analyzing businessoperations and identifying areas of improvement. Dedicated to enhancing underwriting department operations with an analytical and disciplinedapproach. Able to work with minimal direction to solve problems, resolve conflicts and respond tocustomer inquiries. History of being an effective team member with full understanding of theunderwriting process and team needs. Well-versed in using Excel to create and update trackingspreadsheets. Competent administrative professional supporting underwriting process with effectivedocument evaluation, report writing and file management skills. Proficient in issuing quotes, gatheringdetails and reviewing renewal requests. Goal-oriented individual with a pleasant personality and atenacity that knows no restrictions. A multitasking Physician Liaison considered highly ambitious,willing to meet or exceed monthly quotas and capable of maximizing brand awareness.

Work History

District Manager, 04/2013 to CurrentSpeedway Llc – Roanoke, VAResponsible for hiring new General Managers for anyone of my 14 stores.I continue to maintain the store with the #1 sales in the region.Continue to optimize inventory and brand presentation.Maintain best practices for sales and customer service.Directed work of 30+employees maintaining accurate sales, inventory and order documentation.Maintain weekly and quarterly reports in a timely manner, make to time to visit all stores even on offshifts,Created various selling and merchandising products to impact bottom line.

Hired and led 40 managers and supervisors for the organization.

General Manager, 09/2012 to CurrentSpeedway LLC – ROANOKE, VAI implemented a change into the way training was being done resulting in employees with moreknowledge and happier in their jobs. This is a 24 hour store with 20 employees overall.Worked directly with District Manager to discuss the best strategy and mitigate issues.I served as an instrumental role in the restructure of this store that was loosing money and helped andimplemented successful large scale coporate restructurings.

Leveraged performance and report data to evaluate and strengthen operations to meet all forecastedneeds.

Supported top level decision making and strategy planning, forging productive relationships with toplevel leaders.

Maintained budget and labor hours as well.

Manager, 06/2008 to 05/2011Walmart – North Attleboro, MassachusettesOversaw and improved deliveries worth more than$1,000,000 per year through efficient coordination oftraining and involment of all staff.Led change management activities for all departments.Reduced workflow inconsistencies while recruiting, interviewing and hiring new staff members.Streamlined and monitored quality programs to alleviate overdue compliance. Met with associates toestablish realistic sales goals for the month/Performed customer needs assesments and coorfinated resolutions with supply chain and qualityteams.Conducted supplier risk management for the customer risk management program. Authored anddelivered quotes for new products

Education

BA: Buisness\ Marketing, 1981University Of Rhode Island - Kingston, RI

Diploma: Buisness, 1976Mansfield High School - Mansfield, MA

Accomplishments

District Manager with the top financial store in the district 4 years in a row.Increased sales with help of the GM 3 years running.

StaffingWorked directly with Human Resources to streamline hiring and onboarding process.MarketingImplemented marketing strategies which resulted in 33% growth of customer base.SupervisionSupervised sales team to monitor sales activity and goal achievement.Used Microsoft Excel to develop inventory tracking spreadsheets.Resolved product issue through consumer testing.Supervised team of over 65 staff members.

Certifications

Serve Safe Certificate

Creative Problem SolvingCertified Protection Officer (CPO)Certified Manager