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Manager Customer Service

El Segundo, CA
March 31, 2019

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Allyson Ayala

Hawthorne, California ***** 310-***-****

summary A hardworking and highly dependable Purchasing Manager adaptable to any work environment. Proven negotiation and budget development skills. Proficient in Microsoft Office Suite, Excel, Sharepoint Coupa, Salesforce, Infor and JD Edwards purchasing software. An effective team member. A flexible and perfor ance-driven team player who delivers substantial contributions to the long-term success of a business.

experience TELEDYNE CONTROLS, El Segundo, California

Customer Service 11/28/2016-Present

Assist technicians and customer service representatives with daily process and handling.

Verify in-coming units for repair and prepare required documentation to process order.

Use inventory control systems Saleforce and Informa to complete data entry for all customer purchase orders.

Research customer return claims for repairs, accounting, and shipping discrepancies.

Interact with internal and external customers and product vendors.

Adhere to all aviation regulatory software requirements.

Prepare import/export documents in accordance with federal customs shipping regulations.

Work with technicians and customer service reps to problem solve and prioritize tasks.

FOX NETWORK, Los Angeles, California

Procurement Manager 1996-2016

Seasoned, successful, and accomplished Purchasing Manager with greater levels of responsibility as business units were added.

Directed interface with all levels of Management, Engineering, Finance, and Legal staff, including supporting management at the executive and corporate levels under the Senior Vice President of Purchasing.

Responsible for all aspects of procurement process, including around the clock support of broadcast on-air network, stages, building, maintenance, repair, and rentals.

Worked with annual budget of $100 million, which included developing cost-saving measures and preparing and approving purchase orders in accordance with company policy.

Developed and maintained professional and effective partnerships with business vendors to build collaborative team.

Upheld the corporation confidentiality standard in all aspects of daily duties, including understating of and compliance with Human Resources and HIPAA requirements and handling sensitive budget and project information in accordance with department standards.

Responsible for all aspects of Bid Proposals, quotes, negotiations and Purchase Order placement for Service agreements, Rental and Labor Contracts and facilities,production/ post production and IT requirements.

NEWARK ELECTRONICS, Inglewood, California

Regional Procurement Manager 1992-1995

Successful Manager for Regional Purchasing Department and Warehouse Management. Supported 30 individual sales offices with quotes, shipping, and inventory control to support sales obligations.

Interfaced extensively with corporate and sales personnel.

Trained/supervised staff of ten.

Managed sequestered department on deadline to meet 98% accuracy for delivery.

Provided warehouse management and inventory control to meet 95% on-time shipping accuracy.

education EL CAMINO COLLEGE, Torrance, California


development Purchasing Extension, University of California Los Angeles

Fox Leadership and Management Courses

personal Volunteers for Los Angeles Humane Society – Carson Shelter

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