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Customer Service Food Safety

Calgary, Alberta, Canada
March 31, 2019

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People oriented, organized and motivated Customer Service professional with positive attitude, strong work ethic and exceptional phone etiquette seeking for Office Administration or Receptionist role. Work History

Guest Service Associate - Residence INN & Courtyard by Marriott/ Calgary, AB/2016 July – Current

● Greeted regular guests and welcomed new members upon arrival, establishing memberships

● Gathered sensitive information to update customers profiles and help with appeals process

● Checked guests in an out of the Hotel and processed payments, invoices and emailed to guests

● Took reservations over the phone, in person and via email

● Responded to oncoming guests, phone calls, email inquiries with efficiency and professionalism

● Processed cash, Debit and Credit payments rapidly and accurately

● Ensured superior customer experience by addressing guest concerns, and resolving problems smoothly

● Coordinated with Food&Beveridge, Housekeeping, Maintenance and IT departments to meet all needs

● Performed general office duties:typing,filing,sorting physical records and handling incoming and outgoing mails

● Created lasting relationships with guests and built loyalty

● Trained new associates

Customer Service Supervisor - Opa Souvlaki/ Calgary, AB/ 2013 January – 2015 June Customer Service Supervisor - Tim Hortons/ Calgary, AB/ 2012 April – 2012 December

● Greeted customers in a timely fashion, while quickly determined their needs

● Responded to customer requests with friendly, knowledgeable service and support

● Assisted customers with food selection, inquires and other requests

● Operated a Cash Register, Debit and Credit card transactions with accuracy

● Followed proper standards for food safety, refrigeration and sanitation

● Answered customers phone inquiries promptly and in an appropriate manner

● Accurately logged all daily shipping and receiving orders

● Trained new associates

Court Archivist/Interpreter – 1st District Court of Vilnius/ Vilnius, Lithuania/ 2005 January – 2012 March

● Organized and managed the Archiving system of all Court files

● Worked with Court officials, private clients and public institutions in the ordering and dispatching applicable documents

● Input all documents into the Court Record Management System, Indexed, Cataloged and Stored physical records

● Managed electronic records database and handled all files requests

● Performed clerical tasks: answering phone calls, sorting mails and sending out correspondence

● Participated in Court Proceedings, translated between Russian and Lithuanian, performed written translations of documents

Education and Training

Bachelor of Education, Honors in Psychology Bachelor of Document Restoration Lithuanian Academy of Physical Culture, 2004-2009 Vilnius College, 1998-2001 Living strategies workshop-Calgary, 2013 January

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