Margaret Louise Wunderlich (Persons)

**** * **** **, ***. 718 Cabot, AR 72023, USA, Cabot, AR, 72023 * 501-***-**** * ac8ynk@r.postjobfree.com CAREER OBJECTIVE

Detail-oriented professional with 41.5+ years of experience and a proven knowledge of benefits / compensation, the Americans with Disabilities Act, and hiring, training & coaching negotiations. Aiming to leverage my skills to successfully fill the HR Manager, Administration Assistant, Receptionist, Office Administration role at your company.

WORK EXPERIENCE

QUEST TRANSPORTATION, North Little Rock, AR

HR Manager, May 2018 - Aug 2018

Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.

Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changes.

Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.

Plan and conduct new employee orientation to foster positive attitude toward organizational objectives. Identify staff vacancies and recruit, interview and select applicants. Plan, organize, direct, control or coordinate the personnel, training, or labor relations activities of an organization.

Represent organization at personnel-related hearings and investigations. Administer compensation, benefits and performance management systems, and safety and recreation programs.

Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits. Analyze statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices. Prepare and follow budgets for personnel operations. Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates.

Analyze training needs to design employee development, language training and health and safety programs. Conduct exit interviews to identify reasons for employee termination. Oversee the evaluation, classification and rating of occupations and job positions. Study legislation, arbitration decisions, and collective bargaining contracts to assess industry trends. Develop or administer special projects in areas such as pay equity, savings bond programs, day-care, and employee awards.

KAJACS CONTRACTORS, INC., Poplar Bluff, MO

Office Manager, Jun 1997 - Jun 2010

Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.

Answer phone calls and direct calls to appropriate parties or take messages. Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors.

Attend meetings to record minutes.

Greet visitors and determine whether they should be given access to specific individuals. Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.

Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.

File and retrieve corporate documents, records, and reports. Open, sort, and distribute incoming correspondence, including faxes and email. Make travel arrangements for executives.

Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings.

Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives.

Provide clerical support to other departments.

Manage and maintain executives' schedules.

Process payroll information.

Compile, transcribe, and distribute minutes of meetings. Set up and oversee administrative policies and procedures for offices or organizations. Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training material.

Interpret administrative and operating policies and procedures for employees. Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures. MARGIE'S CLEANING SERVICE, Poplar Bluff, AR

Owner/Operator of cleaning service, Jan 1990 - Mar 2010 Assign work schedules, following work requirements, to ensure quality and timely delivery of service. Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.

Train workers in proper operational procedures and functions and explain company policies. Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.

Apply customer/guest feedback to service improvement efforts. Resolve customer complaints regarding worker performance or services rendered. Requisition necessary supplies, equipment, or services. Analyze and record personnel or operational data and write related activity reports. Recruit and hire staff members.

Take disciplinary action to address performance problems. STATE OF MISSOURI/DEPARTMENT OF MENTAL HEALTH, Poplar Bluff, MO Habilitation Specialist 2, Aug 1989 - Aug 1997

Develop or configure document management system features, such as user interfaces, access profiles, and document workflow procedures.

Identify and classify documents or other electronic content according to characteristics such as security level, function, and metadata.

Implement electronic document processing, retrieval, and distribution systems in collaboration with other information technology specialists.

Operate data capture technology to import digitized documents into document management system. Analyze, interpret, or disseminate system performance data. Assist in determining document management policies to facilitate efficient, legal, and secure access to electronic content.

Assist in the assessment, acquisition, or deployment of new electronic document management systems. Conduct needs assessments to identify document management requirements of departments or end users. Develop, document, or maintain standards, best practices, or system usage procedures. Prepare support documentation and training materials for end users of document management systems. Propose recommendations for improving content management system capabilities. Write, review, or execute plans for testing new or established document management systems. Monitor regulatory activity to maintain compliance with records and document management laws. Keep abreast of developments in document management by reviewing current literature, talking with colleagues, participating in educational programs, attending meetings or workshops, or participating in professional organizations or conferences.

EDUCATION

CENTRAL BIBLE COLLEGE

Springfield, MO

Bachelor Of Arts (BA) Business Administration, Biblical Studies, Counseling (May 1989) ADDITIONAL SKILLS

Demonstrate excellent computer skills in MS Word, Excel, Power Point, Access, Spreadsheets; Payroll software; Bookkeeping programs such as Quickbooks

Bookkeeping; Quickbooks and Peach Tree, Very skilled in written and oral communication, Skilled in writing contracts, budgets, and proposals.

Responsible for Supervising over 25 employees, Strong interpersonal skills, Ability to organize, prioritize work to meet deadlines,

REFERENCES

TIM WHITE, Director Of Operations, Quest Transportation

501-***-**** - ac8ynk@r.postjobfree.com - Former Supervisor MIKE PERSONS, Owner/President, Kajacs Contractors, Inc.

573-***-**** - ac8ynk@r.postjobfree.com - Former Supervisor BRENDA MILLIGAN, State Of Arkansas/ Child Enforcement Officer, State Of Arkansas

501-***-**** - ac8ynk@r.postjobfree.com - Cousin

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