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Help Desk Specialist

North Attleborough, MA
March 31, 2019

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Richard H. Boisvert

North Attleboro, Massachusetts 02760

508-***-**** •

Computer Technician & IT Manager

Experienced and successful Systems Technician, Project Manager, and Operations Executive with over 20 years of systems administration, repair, and replacement experience.


Leverage extensive technical and administrative experience across multiple roles to build and lead teams of professionals while building and maintaining strategically-structured IT and Help Desk departments.

Proven history of successful oversight for large-scale desktop and server administration. Install, repair, and replace desktops, printers, and servers while addressing operational and business needs.

Facilitate team and operational leadership as a subject matter expert for computer equipment, network monitoring, server maintenance, and video conferencing.

Hire, supervise, develop, and train Help Desk personnel while providing support for multiple sites, clients, and leadership team members.





Microsoft Office Suite


Printers, Hewlett Packard, Dell, Desktops, Servers

Professional Experience

Citizens Bank, Warwick, Rhode Island

IT Help Desk Technician (2016 – 2018)

Facilitated phone support for technical inquiries. Oversaw proper issue escalation to achieve timely resolution. Ensured one-call resolution while diligently troubleshooting, documenting, and closing Help Desk tickets. Prepared and deployed new end-user laptops while leveraging tools for imaging and installation. Maitained client satisfaction through continuous communication, and follow-up.

Key Achievements:

Developed and implemented successful action plans to assess and resolve critical issues.

Hewlett Packard, Waltham, Massachusetts

Computer Technician (2011 – 2016)

Supported multiple Bank of America locations while providing on-time services and systems administration. Provided maintenance and repairs for desktops, printers, and servers. Leveraged customer service skills to improve communication, troubleshoot issues, and generate results. Utilized trial and error alongside follow-up communication to improve customer satisfaction while resolving inquiries.

Key Achievements:

Maintained desktops, printers, and servers. Advised on replacements when needed. Oversaw repairs for Hewlett Packard and Dell.

Oversaw project timelines and provided direction for achievement.

S&A Computers, Atlanta, Georgia

Lead Team Member (2008 – 2011)

Provided leadership and direction for a team of computer specialists while offering support remotely, and multi-site visitation. Advised on systems administration, maintenance, and replacements while overseeing installations. Consistently met and exceeded customer satisfaction while driving communication.

Key Achievements:

Coordinated routine maintenance and of desktops, printers, and servers while providing recommendations for replacements as needed.

Built and repaired computers, including Hewlett Packard and Dell.

Led team to complete required tasks while maintaining project timelines and deliverables.

Additional Experience

Team Member • Dinucci Associates, Dighton, MA

Director of Information Services • Joslin Diabetes Center, Boston, MA & Quincy Hospital, Quincy, MA

Operations Manager • Babson College, Wellesley, MA

Education and Training

University of Massachusetts, Boston, MA

Bachelor of Science in Business Management

Massasoit College, Brocton, MA

Associate of Science in Computer Science

Microsoft Certified Professional

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