BLESSON RAJ

Profession Customer Service Agent (Airport)

Passport Number J0287620 Date of Expiry : 16/06/2020 Contact Number 009***********

E-mail ID

Visa Status

ac8ylp@r.postjobfree.com

Employment

PERSONAL PROFILE SUMMARY

Name :Blesson Raj

Experience acquired from Cochin International Airport as Customer Service Agent of Air India from October 2010 to October 2012.

Experience acquired through the Airport Job

• Reservation & Ticketing Counter

• Check-In counters

• Ramp Handling

• Arrivals & Baggage Service

• Baggage Make Up Area (BMA)

• Boarding Gate

OBJECTIVE:

Seeking Challenging position, which will utilize my talent. Also having ability to learn and execute challenges comfortably in a group or individually.

To produce outstanding results for my firm and

myself in a position that offers opportunities f o r professional growth.

PROFESSIONAL QUALIFICATION

Diploma in IATA(International Air Transport )

Montreal (Canada) Sep 2010

Bsc Maths

EIILM University

Fathers Name :Rajan K

Date of Birth : 31/05/1988

Gender : Male

Marital Status : married

Nationality : Indian

Permanent Address

RELIN BHAVAN

CHANDRAVIL HOUSE

KAITHACODU,

KAITHACODU (P.O)

KOLLAM (Dist)

KERALA, PIN-691 543

Mob : 009**-*********

Phone : 0091 474-***-****

PROFESSIONAL QUALIFICATION

Diploma In IATA (International

Air Transport Association)

EDUCATIONAL QUALIFICATION

Bsc Maths

PERSONAL STRENGTHS

Good Understanding

Ability.

Good Communication

Skills.

Good in maintaining

relationship and building

new relations..

Ability to work in a

team.

Well prepared to adapt

difficult situation.

E EXPERIENCE

Experience acquired from Cochin International Airport as Customer Service Agent of Air India from October 2010 to October 2012.

vorso travels agency kerala kollam

I am working in Shift leader Grand millennium, Dubai I am completed in cross Training in Asst. store keeper Experience acquired through the Airport Job

Reservation & Ticketing Counter

Check-In counters

Ramp Handling

Arrivals & Baggage Service

Baggage Make Up Area (BMA)

Boarding Gate

Roles & Responsibilities

• To Perform Reservation functions:

Making Reservations, Ticketing, Refunds, Rebooking And exchanging of tickets etc . . . In SITA Software

• Deals with Guest service concerns and complaints, by phone and in person

• C1heck-In guests and provide assistance to special needs guest i.e Unaccompanied Minors, Medical Cases, First Time Travelers, CIPs & Wheel chair guests etc

• Deals with missing, Damage and pilfered baggage cases

• Ensure Air India Guests are adequately briefed and their needs satisfied during the delays and disruptions.

• Surveillance on check in counters, Arrivals, BMA and BBA.

• Meeting guest at arrivals.

• To assist as required with the pre and post flight work and will perform duties as directed by the duty manager.

COMMUNICATION SKILLS

Read, Write & Speak : English, Hindi & Malayalam DECLARATION

I hereby declare that, the above information’s are true and correct to the best of my knowledge.

Place ; DUBAI

Date : BLESSON RAJ

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