LAVERNE NIPPARD

*** ******** *****

Barrie ON

L*N6R3

PH# 705-***-****

OBJECTIVE

To obtain a position in your organization that will allow me to use my skills towards the positive growth of your company.

SUMMARY OF ACCOMPLISHMENTS

● Efficient, detail oriented, highly organized

● Ability to work as a team or independently

● Exceptionally trained in conducting investigation and handling customer service enquires (i.e. Compliments, complaints, general queries) via phone or in person

● More than 5 years experience of Traffic control, monitoring of the 2way radio, daily drivers vehicle allocation to shifts, maintenance of schedule board

● Completed the Diversity and Inclusion workshop

WORK EXPERIENCE

Reliable Data

Data entry-Remote. (Feb-2018/present)

● Verifying data for land sales, extracting data according to custom request

Diversified Transportation Ltd

Dispatch Administrator. (2008-2016)

● Administrative duties surrounding the daily operation of the service

● Knowledge of Hastus scheduling software

● Handling customer service requests that arise through telephone, email or in person

● Accurately sorting and reconciling trip summary sheets against the daily dispatch

● Documenting all necessary reports in the company incident management system

● Verifying and assigning the necessary vehicles to all scheduled runs as per the collective agreement

● Arrange for necessary repairs in order to restore service and schedules

● Verifying the Fit for Duty status of operators as they report for duty

● Provide the necessary support for the Radio Dispatcher

Overnight Expedite

Office Administration/Dispatch (2005-2008)

● Scheduled overnight pickup and delivery of packages to over 30 cities in

Alberta

● Handled accounting transactions including invoicing and accounts payable/receivable

Greyhound Fort Mcmurray

Shipper/receiver, ticket agent(2001-2005)

Handle inbound and outbound parcels

Provide necessary paperwork for all dangerous goods

Provide customer assistance via phone for parcel inquiry’s

Issue travel tickets/P.O’s

Handle lost and found inquiries

Volunteer work

Red Cross Fort Mcmurray, AB-Disaster relief

SPCA Fort Mcmurray-assisting with community fund raising events, dog walking

One-on one social events with senior residents, escorting residents on outings & assisting with special events at various senior homes within the community

Education

High School Diploma – 1995

Certified Professional Consultant on Aging (CPCA) - 2016

References available upon request

Contact this candidate