281-***-**** E: firstname.lastname@example.org
**** *** ****** *****, *******, TX 77049
Multi-tasking Project Manager and Customer Engineer well-known for successfully taking projects from concept to completion, including bid estimation. Certified as a Project+ Professional, I have extensive experience managing technical security projects and an exceptional ability to solve problems and close projects within scope. Between Project Management contracts, I created the eCommerce website ShopHentons.com, which is largely automated and only requires a few hours per week to operate. I am in pursuit of a new role where hard work and dependability will be highly valued.
Ability to Managing Stakeholder Expectations
Microsoft Access, Microsoft Excel, Microsoft PowerPoint, Microsoft Project Planning, Microsoft Word, Negotiating, Safety Policies, Procurement, SAP, Scheduling, Shipping, Tax, Electronic Troubleshooting, Google Ads, Bing Ads, Amazon FBA, Credit Card Fraud Detection
Installation, Maintenance, and Troubleshooting: Servers, Routers, Switches, IP Cameras, Ethernet Cable, Digital Video Recorders, Power Supplies and AC/DC Drives
Trained in Six Sigma Methodologies
PMI (PMP) Training
Project Management Processes
Advertising and Marketing
Customer Relationship Management
FOUNDER - DIRECTOR OF OPERATIONS 09/2015 to CURRENT
Hentons Houston, TX
Responsible for the development of the operational systems, processes and policies - specifically, business process and organizational planning for International E-commerce store fronts.
My duties and responsibilities included: Inventory Procurement and Control, Less Than Truck Load Freight Shipping and Receiving and Logistics, International and Domestic Customer Shipping, Customer Relationship Management, Reconciling Monthly Activity, Generating Year-End Reports, and Fulfilling Local, State, and Federal Tax related requirements.
Increased revenue streams by reducing costs and performing variance and risk analysis to implement corrective actions.
Managed all merchandising, replenishment and inventory decisions.
Creation of the marketing strategy and advertising initiatives that were used to promote the website to the public.
Negotiated and finalized contracts with new vendors and existing vendors.
PROJECT COORDINATOR 06/2015 to 09/2015
Schiedt & Bachmann Houston, TX
Temporary Contracted position thru Experis, assisting the Director of Pre-bids and Sales in the managing, planning, execution and delivery for the Vancouver International Airport parking systems, 2.6-million-dollar upgrade project, while transitioning the project over to a Senior Project Manager. (A Senior Project Manager quit mid-project and I was hired to keep the project afloat until another Senior Project Manager completed his project and took over)
This was achieved by applying formal project management methodologies to ensure a professional execution of the project on schedule and within budget, while effectively managing exceptions and escalations which may occur.
Controlled global, hardware, and software development deliverables and coordinated project progress by assisting in the project development scheduling and estimation of resources in order to successfully achieve project goals.
Responsible for communication and project reporting to S&B and Customer senior leadership as well as key stakeholders, in order to ensure a unified approach in each project phase.
Gathered and disseminated project materials at key points.
Coordinated presentations for customers detailing project scope, progress and results.
Maintained project schedules by managing timelines and making proactive adjustments using Microsoft Project Planning
FIELD PROJECT MANAGER/ CUSTOMER ENGINEER 06/2005 to 06/2015
Tyco Integrated Security Houston, TX
Independently managed the installation, and service of multiple, integrated security projects, for national retailers simultaneously throughout Central Mississippi before transferring to Texas to manage projects in East Houston and Southeast Texas. These Projects ranged from $500- $750,000.
Responsible for all phases of the project life-cycle including initiation; planning; execution, control and coordination, closure, acceptance and support on smaller projects.
Lead and directed cross-functional teams to deliver projects within the constraints of schedule, budget, and scope.
Able to read, understand and develop, the scope of work, as well as help manage the flow of information to ensure that the senior management team and the on-site teams where aware of relevant business issues specific to the property operation.
Scheduled and conducted project meetings with Clients, General Contractors, and Subcontractors to outline the scope of work.
Assist Sales Specialists with procurement, cost estimates, scope creep and drafting the Scope of Work;
Performed initial client assessment and analysis to begin research process.
Responsible for the Procurement, Installation, Maintenance, and Troubleshooting:
Servers, Routers, Switches, IP Cameras, Digital Video Recorders, Ethernet Cable, Power Supplies, and Sensormatic Anti-thief equipment for National Accounts Retail.
INSTRUMENTATION TECHNICIAN/ SAFETY COORDINATOR 01/2000 to 06/2005
Severn Trent Services Jackson, MS
Engaged in the emergency repair and maintenance of treatment equipment, AC/DC drives, pumps, motors, sensing devices, instrumentation, PLCs, and electrical hardware at the City of Jackson Waste Water Treatment Facility, Jackson, Mississippi; including remote pumping stations.
Worked with contractors to ensure a smooth transition from manual operation to Programmable Logic Control during plant renovation.
This included a review of construction drawings.
Responsible for production of Plant Safety Evacuation Video as well as conducting monthly safety meetings attended by all plant personnel.
Responsible to Department of Environmental Quality during site inspection.
Created Excel Spreadsheets for Operations team to document plant performance and maintenance.
Responded to on-call duties and after-hours environmental emergencies.
Produced ad hoc reports and documents for senior team members.
Bachelor of Science Business Administration 2014
Tarleton State University, Stephenville, TX
15 Semester Hours of Computer Information Systems Credits
12 Semester Hours of Accounting Credits
9 Semester Hours of Administration Credits
Associate of Applied Science Marketing Management 2008
Hinds Community College, Raymond, MS
Associate of Science Electronic Technology 2000
Hinds Community College, Raymond, MS
PMI Based Project Management Professional Training Certification:
San Jacinto College Houston, TX Project Management Professional Course Completion
CompTIA Project+ Project Management Certification:
ID Number: COMP001020458372
Alpha Beta Gamma- An International Business Honor Society.
Tarleton Alumni Association- Tarleton State University Alumni- A member of the Texas A&M University System.
Sheldon Independent School District - Parent Advisory Committee Member.