Adel A Girgis
ac8yk7@r.postjobfree.com
Qualifications
Summary
Technical/ Professional Services Management
Software life cycle Management
Operations Management
Plans and Budgets Setting, Revenue and Profit Ownership
Sales/ Customer Relationship Management
Business Development
ITIL: Certified ITIL Expert/ Implementation in multinational companies plus government sector
Experience in Egypt, USA, Greece and Gulf (UAE, KSA, and Kuwait) Experience January 2015 – Present Fast Lane Training - Egypt Cairo, Egypt
Managing Director, North Africa
Responsible for directing the activities of departments within Fast Lane Training
- Egypt. Manages other employees and ensures all business goals and objectives are reached.
Lead Training Services operational and strategic planning, including business development, and allocation of resources.
Establish and Maintain Clients Relationships, to ensure their satisfaction
Budget planning and Forecast setting
Training Services P&L ownership
Manage Professional Services and Outsourcing technical and sales teams
Monitor and maintain staff performance and service delivery
Annual Appraisals and HR Improvements, Development and Training 2010 – 2014 Archirodon Construction Overseas S.A.
Cairo, Egypt
Regional IT Manager, North Africa
Setting the corporate IT policies and procedures to be complied with ITIL good practices, ITIL training and directing all IT operations in North Africa Region
Lead IT Department operational and strategic planning, including fostering innovation, planning projects, and organizing and negotiating the allocation of resources.
Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements.
CERTIFIED ITIL Expert
Manage the deployment, monitoring, maintenance,
development, upgrade, and support of all IT systems, including servers, PCs, operating systems, hardware, software, and peripherals for Regional office and projects’ locations.
Research new developments to determine impact and forward recommendations for implementation or future planning requirements.
2009 – 2010 Software Engineering Competence Center-SECC Cairo, Egypt
Senior Consultant
Successful ITIL Implementations in private sector which affected the IT organization to create Service Management Office (SMO) and also in Governmental sector which leads the organization to apply Local Service Desk in all distributed branches
Contribution in ITIL Assessment and GAP analysis for Government and private sector organizations (ITI institute, mobinil)
Contribution in ITIL implementations and consultancy visits to Governmental and private sector organizations (ITI institute, mobinil)
Service Catalogue owner, creation and publishing 2004–2009 Global Knowledge Cairo, Egypt
Technical Services Director
Tripled the Technical Services Department in size, thus revenue increasing the profitability through applying cost reduction techniques which led to own all department financials and sales functions. An Internal Newsletter has been created to enhance the communication between department team specially the scattered outsourced engineers. Good Team development (Technical and soft skills) to raise the department competitive edge
Leading All TS/ PS operations (BAPS ERP for bookings and resources utilization)
Annual Budget and Plan setting
Own TS revenue and maintain the Profit percentage
Managing the TS/ PS sales team
Clients’ Contracts for Projects, Outsourcing and On Calls
Approve Proposals and Projects’ Plans
Monitor and maintain SLA’s and service delivery
Establish and Maintain Clients Relationships, to ensure their satisfaction (Navision for CRM and Financial Management)
Outsourcing Team Management (70+)
Achieve enhanced and quality service and update additional requirements from Microsoft, Cisco to maintain their Partnerships
Annual Appraisals and HR Improvements, Development and Training 2003–2004 ISIS Management Inc. Carmel, CA-USA
Web Applications Supervisor
Using PCs as Cash Registers to minimize the cost and Advices in Business Development through eCommerce development
Analyze and Design the company web based applications
Build an eCommerce core to sell company products on the web
Supervision for some Imports and inventory automation on the web
Cash Register/ Credit and Debit Cards operations 2001–2003 South Sinai Investment Cairo, Egypt
IT Division Director/ VP IT & Networking
Using internal Business Intelligence developments to generate reports and forms through linking different business applications to prevent work redundancy
IT Planning for the Group
eCommerce web Development and Data communication
In-house Development and Outsourced of Travel Systems
Leading Team to Manage 12 Servers/ 350 Workstations/ 10 Branches
Office Automation/ Systems Upgrades/ Security/ Technical Support 1998–2000 SAKHR Software Cairo, Egypt
Educational Software Department Manager/ SAKHRMEDIA GM
Outstanding Software development operations which led to spinning-off the Educational Software Department, creating a new company
Spinning Off Education Dept. into a separate Entity ( SakhrMedia ) Leading more than 60 Developers and Administrators
All new corporate establishment related tasks and procedures
Courseware and School Management System Project Management
Web Applications Design/ Tools and Utilities Implementation
Product Design and Development ( like Student Kit )
Software Localization Management ( specially: “Talk to me”, an ESL series )
Design, Supervise and Implement “Learn Arabic” ( an AFL series – eLearning course )
Perform some Lectures for Ministry of Education ( KSA )
Dealing with Ministries of Education to provide Educational Software, plus School Management System ( Egypt/ UAE/ Oman ) 1993–1998 MetaMedia IT Cairo, Egypt
Managing Owner
First Edutainment and Infotainment Multimedia Software in the Middle East.
Low cost business applications and Information Systems
IBM Business Partner, Integrated Solutions and Technical services
Information Systems Design and Development (for air ticketing, and Dentist)
LAN Design and Implementation
Multimedia Software Design and Production
Satellite Channel Quiz Program Design, Development and Operation
( Information Bank for ART )
Project Management, Planning and Marketing ( Egypt/ Gulf Area )
Content Management ( Music/ Narration Productions )
Copyrights and Legal Contracts editing and reviewing
Provide IT Services for some private schools
Leading 12 Developers to achieve Goals
1989–1993 South Sinai Travel Cairo, Egypt
DP Manager
First Multimedia Hotels/ Cruises database.
Utilizing the Tourism hard times (disasters) to educate and train the staff on IT operations
Design Corporate LAN/ Implement and Monitor
SW and HW Purchasing and Systems Customization
Complete Tourism and Financing Application Analysis, Leading Programmers to develop
Audio-Visual Database Design for Hotels and Cruises
Arranging and Instructing Training Courses for Staff
Data Communication of Cairo Office and Europe Branches
Technical Support and Periodical Back-up
1984–1989 Al Alamiah Arabic SW (SAKHR) Kuwait, Kuwait Head of Design Department
Genuine ideas for Desktop and Educational Software, First computerized Arabic calligraphy in the world, Got the maximum outcome of video chips to help the educational goals, develop compression techniques for codes and data to fit the EPROM sizes and achieving outstanding results in software Testing and Quality Assurance
Bilingual Educational Applications Design ( English/ Arabic )
Research in English Language ( British/ American/ Phonetics/ Syllabic Structure/ Synonyms & Antonyms/ Prefixes & Suffixes )
Project Management ( English-Arabic Dictionary/ English Spelling Checker/ Traditional Arabic Font Generator/ Calligraphy core/ Arabic DTP)
Documents Writing ( User’s Manual/ Technical Documentation )
User Interface Design using Bilingual messaging system
Software Testing and Quality Assurance
Creating new ideas for Software Applications
Software Functional & External Requirements Specification
Design & Program Data processing Techniques and Image Processing Algorithms
Education 1977–1982 Ain Shams University, Faculty of Engineering Cairo, Egypt
B.Sc., Electronic Computers & Automatic Control
ITIL Foundation Certified, V2 & V3
ITIL Services Manager Certified, V2
ITIL Expert Certified, V3
Programming Languages Courses
Microsoft Windows Courses
Networking and Cisco Courses
English and German Courses
Additional
Experience
References and
Certificates
Copyrights Laws/ Worldwide IT Exhibitions and shows/ ISO sessions/ Technical Supervision of Trilingual SW and DVD Large Project https://www.linkedin.com/in/adel-albert-99189910/