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Manager Software

Location:
Phillipsburg, New Jersey, United States
Posted:
March 31, 2019

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Resume:

Adel A Girgis

ac8yk7@r.postjobfree.com

+1-908-***-****

Qualifications

Summary

Technical/ Professional Services Management

Software life cycle Management

Operations Management

Plans and Budgets Setting, Revenue and Profit Ownership

Sales/ Customer Relationship Management

Business Development

ITIL: Certified ITIL Expert/ Implementation in multinational companies plus government sector

Experience in Egypt, USA, Greece and Gulf (UAE, KSA, and Kuwait) Experience January 2015 – Present Fast Lane Training - Egypt Cairo, Egypt

Managing Director, North Africa

Responsible for directing the activities of departments within Fast Lane Training

- Egypt. Manages other employees and ensures all business goals and objectives are reached.

Lead Training Services operational and strategic planning, including business development, and allocation of resources.

Establish and Maintain Clients Relationships, to ensure their satisfaction

Budget planning and Forecast setting

Training Services P&L ownership

Manage Professional Services and Outsourcing technical and sales teams

Monitor and maintain staff performance and service delivery

Annual Appraisals and HR Improvements, Development and Training 2010 – 2014 Archirodon Construction Overseas S.A.

Cairo, Egypt

Regional IT Manager, North Africa

Setting the corporate IT policies and procedures to be complied with ITIL good practices, ITIL training and directing all IT operations in North Africa Region

Lead IT Department operational and strategic planning, including fostering innovation, planning projects, and organizing and negotiating the allocation of resources.

Develop business case justifications and cost/benefit analyses for IT spending and initiatives.

Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements.

CERTIFIED ITIL Expert

Manage the deployment, monitoring, maintenance,

development, upgrade, and support of all IT systems, including servers, PCs, operating systems, hardware, software, and peripherals for Regional office and projects’ locations.

Research new developments to determine impact and forward recommendations for implementation or future planning requirements.

2009 – 2010 Software Engineering Competence Center-SECC Cairo, Egypt

Senior Consultant

Successful ITIL Implementations in private sector which affected the IT organization to create Service Management Office (SMO) and also in Governmental sector which leads the organization to apply Local Service Desk in all distributed branches

Contribution in ITIL Assessment and GAP analysis for Government and private sector organizations (ITI institute, mobinil)

Contribution in ITIL implementations and consultancy visits to Governmental and private sector organizations (ITI institute, mobinil)

Service Catalogue owner, creation and publishing 2004–2009 Global Knowledge Cairo, Egypt

Technical Services Director

Tripled the Technical Services Department in size, thus revenue increasing the profitability through applying cost reduction techniques which led to own all department financials and sales functions. An Internal Newsletter has been created to enhance the communication between department team specially the scattered outsourced engineers. Good Team development (Technical and soft skills) to raise the department competitive edge

Leading All TS/ PS operations (BAPS ERP for bookings and resources utilization)

Annual Budget and Plan setting

Own TS revenue and maintain the Profit percentage

Managing the TS/ PS sales team

Clients’ Contracts for Projects, Outsourcing and On Calls

Approve Proposals and Projects’ Plans

Monitor and maintain SLA’s and service delivery

Establish and Maintain Clients Relationships, to ensure their satisfaction (Navision for CRM and Financial Management)

Outsourcing Team Management (70+)

Achieve enhanced and quality service and update additional requirements from Microsoft, Cisco to maintain their Partnerships

Annual Appraisals and HR Improvements, Development and Training 2003–2004 ISIS Management Inc. Carmel, CA-USA

Web Applications Supervisor

Using PCs as Cash Registers to minimize the cost and Advices in Business Development through eCommerce development

Analyze and Design the company web based applications

Build an eCommerce core to sell company products on the web

Supervision for some Imports and inventory automation on the web

Cash Register/ Credit and Debit Cards operations 2001–2003 South Sinai Investment Cairo, Egypt

IT Division Director/ VP IT & Networking

Using internal Business Intelligence developments to generate reports and forms through linking different business applications to prevent work redundancy

IT Planning for the Group

eCommerce web Development and Data communication

In-house Development and Outsourced of Travel Systems

Leading Team to Manage 12 Servers/ 350 Workstations/ 10 Branches

Office Automation/ Systems Upgrades/ Security/ Technical Support 1998–2000 SAKHR Software Cairo, Egypt

Educational Software Department Manager/ SAKHRMEDIA GM

Outstanding Software development operations which led to spinning-off the Educational Software Department, creating a new company

Spinning Off Education Dept. into a separate Entity ( SakhrMedia ) Leading more than 60 Developers and Administrators

All new corporate establishment related tasks and procedures

Courseware and School Management System Project Management

Web Applications Design/ Tools and Utilities Implementation

Product Design and Development ( like Student Kit )

Software Localization Management ( specially: “Talk to me”, an ESL series )

Design, Supervise and Implement “Learn Arabic” ( an AFL series – eLearning course )

Perform some Lectures for Ministry of Education ( KSA )

Dealing with Ministries of Education to provide Educational Software, plus School Management System ( Egypt/ UAE/ Oman ) 1993–1998 MetaMedia IT Cairo, Egypt

Managing Owner

First Edutainment and Infotainment Multimedia Software in the Middle East.

Low cost business applications and Information Systems

IBM Business Partner, Integrated Solutions and Technical services

Information Systems Design and Development (for air ticketing, and Dentist)

LAN Design and Implementation

Multimedia Software Design and Production

Satellite Channel Quiz Program Design, Development and Operation

( Information Bank for ART )

Project Management, Planning and Marketing ( Egypt/ Gulf Area )

Content Management ( Music/ Narration Productions )

Copyrights and Legal Contracts editing and reviewing

Provide IT Services for some private schools

Leading 12 Developers to achieve Goals

1989–1993 South Sinai Travel Cairo, Egypt

DP Manager

First Multimedia Hotels/ Cruises database.

Utilizing the Tourism hard times (disasters) to educate and train the staff on IT operations

Design Corporate LAN/ Implement and Monitor

SW and HW Purchasing and Systems Customization

Complete Tourism and Financing Application Analysis, Leading Programmers to develop

Audio-Visual Database Design for Hotels and Cruises

Arranging and Instructing Training Courses for Staff

Data Communication of Cairo Office and Europe Branches

Technical Support and Periodical Back-up

1984–1989 Al Alamiah Arabic SW (SAKHR) Kuwait, Kuwait Head of Design Department

Genuine ideas for Desktop and Educational Software, First computerized Arabic calligraphy in the world, Got the maximum outcome of video chips to help the educational goals, develop compression techniques for codes and data to fit the EPROM sizes and achieving outstanding results in software Testing and Quality Assurance

Bilingual Educational Applications Design ( English/ Arabic )

Research in English Language ( British/ American/ Phonetics/ Syllabic Structure/ Synonyms & Antonyms/ Prefixes & Suffixes )

Project Management ( English-Arabic Dictionary/ English Spelling Checker/ Traditional Arabic Font Generator/ Calligraphy core/ Arabic DTP)

Documents Writing ( User’s Manual/ Technical Documentation )

User Interface Design using Bilingual messaging system

Software Testing and Quality Assurance

Creating new ideas for Software Applications

Software Functional & External Requirements Specification

Design & Program Data processing Techniques and Image Processing Algorithms

Education 1977–1982 Ain Shams University, Faculty of Engineering Cairo, Egypt

B.Sc., Electronic Computers & Automatic Control

ITIL Foundation Certified, V2 & V3

ITIL Services Manager Certified, V2

ITIL Expert Certified, V3

Programming Languages Courses

Microsoft Windows Courses

Networking and Cisco Courses

English and German Courses

Additional

Experience

References and

Certificates

Copyrights Laws/ Worldwide IT Exhibitions and shows/ ISO sessions/ Technical Supervision of Trilingual SW and DVD Large Project https://www.linkedin.com/in/adel-albert-99189910/



Contact this candidate