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Social Media Customer Service

Jibla, Al Asimah Governate, Kuwait
March 31, 2019

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Mohammad Najm

Operation Senior


Kuwait, Salmiya




Date of birth





Mother language


Excellent in reading, writing, speaking and understanding Qabas-School

High School

I can work independently using my own initiative or as part of a team and ready to learn and live with whatever difficult job . Worked in Ite Holidays

Sales officers

Applying a visa for middle east and Europe countries for customers in one week around 15- 20 & booking hotels in one month around 100-150+,Deal with the travel agency offices to subscribe with us, Buying and selling hotels from suppliers .

Worked in UBUY


Senior order management, Head of customer service, Working on sprout social ( social media ) / Senior order management : the response of the abroad orders starting from order placed till the customer receive it ( placing orders communicate with the outside stores and vendors and shipping Personal Info



2002-09 -




2015-01 -


2016-05 -


company and cooperation with the customers complaint ..and others . Experience in sales

Sales associates sell new and used merchandise, such as clothing, furniture, electronics products,and automobiles

Experience in internet

Huge experience in managing research in Internet, Wide knowledge of Internet search engines, job boards, associations, groups and forums Experience to created visa for some country's

I can apply visa application for some countries like turkey & European countries for which persons require a visa

Experience in hotels

Selling a night hotels for travel agency offices, Reconciled monthly management fees and hotel billings

Experience in operations

Identified operational issues and devised objective and plans to address them, Good knowledge of measurable tasks

Experience in Kuwait customs

Customs requirements a documents for which parcels required proof to bring the products

Experience in computer data entry

Excellent goal tracking and report writing

Experience in customer services

Customer service representatives interact with customers to handle complaints and suggestions, process orders, and provide information about an organization’s products and services

Experience in social media

Developed comprehensive Internet marketing plans for customers that were heavily based on social media, Delivered regular reports to clients on the hard data to support the effectiveness of a social media program Experience to create reports

Superior ability to identify underlying cause of performance issues Experience in shipping company's

Checking for which shipments dose not ship in the expected time and communicate with shipping company to solve the issue in case Skills

Experience in electronics products

i have a lot experience of the products and i can give a feedback or review for the customers

Experience in Zendesk

Zendesk Support is customer service software featuring an email ticketing and chatting and calls system for a better customers Experience sprout-social

Developed comprehensive Internet marketing plans for customers that were heavily based on social media

Experience in Microsoft word, excel

Excellent computer skills needed for preparing reports graphs and other documents

Ite Holidays



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