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Customer Service Office

Delafield, WI
March 30, 2019

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Dana Olszewski

Experienced Customer Service Professional 414-***-****

Patient Service Representative

Ascension, Brookfield, WI 2016-Present

Meet and greet visitors and callers. Obtains necessary information from patients, providers, and associates to accurately schedule appointments, procedures. Effectively communicates scheduling information to patients, departments or offices.

● Managing patient requests, scheduling appointments and checking in/out patients while maintaining service excellence standards.

● Relays clear and concise, legible messages to physicians to ensure proper patient care

● Maintains Strong customer focus while working collaboratively within a team. Receptionist

Cramer-Krasselt, Milwaukee, WI 2015-2016

Managing front desk operations including phone switchboard, welcoming of new clients and office operations. Reporting to director of Human Resources and assisting on employee engagement initiatives.

● Managing incoming requests and company Holiday calendar.

● Guiding new clients to conference rooms and welcomed all guests with a smile.

● Maintaining executive board/demo rooms with coffee, soda, and water supplies. Receptionist

JLL / Thomson Reuters, Brookfield, WI 2008-2015

Administrating front desk operations support including mail distribution, answering switchboards while maintaining inventory. Updating and distributing organization charts, including new hires while monitoring employee terminations and recycling of viable office supplies.

● Maintaining inventory and distributing requested office supply orders.

● Conducting monthly and quarterly 360 inspections and enter repairs into 360 data-base.

● Maintaining supplies and up keep of 15 Xerox copiers/printers as well monthly meter reads. Receptionist & Dispatcher

CBRE, Menomonee Falls, WI 1998-2007

Managing office operations including customer service phone lines, personal contacts, owners and vendors. Managing office events by negotiating with venues, vendors and logistics. Tracking and recording of pertinent employee information while maintaining proper human resources policies.

● Coordinating office events, maintaining office petty cash and processing all incoming mail.

● Dispatching maintenance service calls and upkeep of maintenance service records.

● Refining the office inventory system and preparing outgoing packages. 414-***-**** 2434 N Sawyer Rd. Oconomowoc, WI 53066

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