Provide ongoing and ad-hoc solutions and process improvements for individual
Develop and design the look, feel and structure of each team's site. hosting and facilitating in-person meetings with site/content owners. Provide professional SharePoint support - via Teams/Skype IM, email, and by Provide SharePoint solutions and process improvements for the organization. Success software in order to provide high levels of support. The National Society of Leadership and Maintain an adequate level of knowledge of operating systems and application practices.
Project Management Institute Create documentation that defines support procedures, configuration, and best Provide support for level 2 and 3 ticket escalations. Professional Memberships
Developed the plan with IT team for proper patchwork related to Windows 10 Windows 10 image.
Coordinated with QA for testing and Desktop support to build the standard Bachelor of Art – English, University
involving application compatibility to report analytics on applications Southern New Hampshire University
Built mitigation and risk management plan for the Windows 10 migration Master of Business Administration –
Performed Application compatibility assessment
Education scheduled for simultaneous deployment through desktop support. Built requirement, list of devices, end users for Windows 10 migration and technical design documents and charters.
Smartsheet Led meetings with vendors and internal IT architects to design functional and SharePoint help mitigate any risk.
Salesforce Conducting checkpoints with Development and testing to track progress and Planview Release Management) to effectively coordinate technical plans. Defect Management, Data Base Administrators, Development, Testing, and Tables, Tableau, SAS, SQL
Communicated with numerous teams (Infrastructure, Production Support, Advanced Microsoft Excel, Pivot
Maintained project schedule and ensured all milestones were properly tracked. Office 365
assorted local and remote site utility facilities globally, in Europe, Asia, Americas, and Microsoft Teams
enterprise-wide array of approximately 10,000 plus Desktop and Laptop Devices at Microsoft Project
Leading efforts for the Windows 7 to Windows 10 PC Refresh initiative for an Tools and Technology tasks.
priorities, coordinating, and the reporting of accurate and timely completion of Assist the team with the management and direction setting to include setting Trust Building PCI procedures.
Team Building Authored and delivered monthly reports to maintain compliance with Political & Cultural Awareness critical business functions. Motivation Disaster Recovery (DR) procedures, processes and plans for services supporting Leadership Managed and maintained detailed information/plans supporting the overall Influencing could provide additional efficiencies to the daily operation of the data center. Decision Making Identified and reported to direct management any process improvements that Conflict Management and to develop a project migration plan. Communication current data center, to assist the client in planning their intended future state, Coaching Responsible to develop and fully document the current state analysis of the manage the project tasks.
Soft Skills Accountable for developing a project plan, using MS Project, to track and of the engagement.
storage, and security requirements developed during the initial planning phases Training Management
colocation design met or exceeded the architecture, networking, compute, SOW, Change order Collaborate with multiple groups within the client environment to ensure the Requisition, contract, meet deliverable within the scope of the project. Supplier Management all levels of the business different support functions and leading the project team to Release Management Principle role in managing Large Datacenter projects includes direct interface with Relationship Management
Projects Managed Internally:
Program Management projects to fruition through cross-department synergies and project management. Process Management team members using remote office technology. Manage stakeholders to bring large Operations Management between the business, clients, and technology. Organization and leadership of global Negotiation Management dates across business and technology stakeholders. Excelled at bridging the gap Compliance Management Leads agile and waterfall teams and drives accountability to established project plan Client Management BCD Travel
Project Manager Mar 2016 - Present
Industry Knowledge Professional Experience
Project Manager/MBA www.linkedin.com/in/kathleen-coman-8b205642 email@example.com
Kathleen Coman 614-***-****
Project Coordinator 2015 - 2016
reports and enrolling agile software development process in the software team. user stories (agile approach), work breakdown structure (WBS), dashboard Improved software team's work efficiency and performance by implementing business needs.
Facilitates technical trade-offs between short-term team needs and long-term and trade-offs. Ensures scope in line with overall program strategy. driving issues to working resolutions by influencing project process, priorities, Coordinate with account management leadership and software teams from and delivering results with limited guidance.
account management, marketing, legal, product management, and service team Managing project inter-dependencies across multiple stakeholders such as contract preparation for the account management team. Review ROI’s in Excel and verify the formulas and functions are correct, aiding in functionality of the project.
Aid clients in determining system requirements against the scope and expectations
actively engage in online meetings and conference calls to address client Prepare kick-off presentations to orientate new clients to the technology; individual client.
team of software engineers focusing on delivery of a customized system to each Managing the implementation of the TripSource customer-facing application with a Projects Managed Externally:
interaction, Project delivery, and Team Management. teams across the business and continuously appreciated track record of Client Consistently commended by Management for meeting deadlines and integrating estimation, supporting bid proposal and preparing rapid delivery toolkits. Responsible for devising required training plans for the team, preparing bids development, all phases of Testing, Migration & Delivery. documents like Configuration docs, Functional design, Technical design, SDLC process starting from Requirement gathering, creating all sorts of Manage the planning and upgrade of the PeopleSoft Financial System. Management (IPAM) solutions for 24-hour facility operations Data Center.
(DNS), Dynamic Host Configuration Protocol (DHCP) and Internet Protocol Address hardware/software to enable high availability Enterprise Domain Name System Manage the planning and facilitating of the large-scale implementations for Infoblox Delivered regular program briefings to executives and management leadership. program and upgrading to newly released PCI DSS requirements Advised on preparatory strategies for the ongoing annual recertification certification validity
Tracked changes made to Cardholder Data Environment (CDE) to maintain requirements to ensure a successful Self-Assessment Questionnaire (SAQ). Reviewed evidence and test procedures of all remediated controls for PCI policies, and procedures to mitigate risk
remediation; remediated the missing PCI controls by developing processes, organization’s non-compliant controls, and compare controls to assess for Performed a GAP Analysis to identify organization’s current controls, determine executed PCI-DSS Program Life Cycle
Managed PCI Compliance Program, protecting cardholder data for clients and maintain the company’s clients and negotiate for new clients. Guided teams in the development of system compliance per PCI DSS guideline to Assigned licenses via Azure group-based licensing. Conducted weekly meetings on the task completed and migration progress Ran migrations with delegates and associated custom attributes Ran analysis on these migrations.
Scheduled pilot wave batches
Ran MRS proxy test
Ran O365 Health check tool
Tested endpoint availability
Tested hybrid configuration
Gathered delegates associated with mailboxes
Gathered mailbox sizes via PowerShell
Lead project to migrate 10,000 mailboxes to Office 365 Provide various reports and decks related to various project tasks. host SharePoint training sessions for site/content owners. Create Standard Operating Procedures and "how-to" guides and Use VSO to create, assign and track the progression of various project tasks. Successfully map out and migrate SharePoint content between site collections. user/team needs.
department ensuring completion of each employee’s individual plan. for the following year. Provided quality ongoing support for employees within the strengths and weaknesses of the customer service experience to increase service developing a plan of action for each employee within the department to address satisfaction survey and current needs of internal customers that resulted in Led Customer Satisfaction Survey efforts, creating and analyzing the customer high-limit cards
Reduced Risk Exposure by $1M per month by performing Credit Card Audit on necessary to improve them.
all teams were focused on the same key performance indicators and the tactics for use in business unit monthly reviews and all decision-making. This ensured that Re-engineered monthly reporting procedures for Travel and Credit Card Program the team with being proactive with the employee.
quarterly report for the following quarter to showcase repeat offenders to assist delinquent accounts 60 days plus with supervisor notifications. Maintained a current. Instituted a weekly reminder process requiring emails to be sent to Created and implemented a procedure that resulted in 2.3% increase in accounts entry, report generation, queries, and data archives. procurement staff to operate and maintain the database system, including data Worked with the designer, tested, and implemented the RFP system. Trained Assisted with developing a new Hotel RFP access database for Procurement Group. Projects Managed:
Reduced the past-due UPS balance from $100K to $40K flow and streamlined decision making while increasing transparency. Created environment among cross-functional departments to improve information for decision-making purposes.
financial recommendations to the Board of Directors and Senior Leadership Team Developed monthly, quarterly, and annual report to reflect accurate and timely forecasting accuracy to assist with negotiations.
and Travel spend, resulting in 20% improvement in backlog reporting and Revamped reporting model to correct calculations to accurately track Credit Card related to all modes of travel and credit card program. Development, implementation, and management of global sourcing strategies involving 200+ hotels.
Card Program with 3200 cards, and Corporate Travel Program with relationships Card Program with 4200 cards gaining Best in Class status, managing $24M Purchasing Managed multiple facets of the internal help-desk that supported a $26M T&E Credit NiSource
Supply Chain Specialist 2010 - 2015
quality of claims, and percentage of DROH (days receipt on hand) number of claims per day per rep, the trend of the supplier, cycle time analysis, Led PIRR Scorecard efforts, creating, and analyzing employee’s production, average capacity needs.
Developed and implemented a staffing model to project current and future staffing Reduced provider master records 20% by consolidating three systems phases of the project (QNXT database conversion to A&G database) Led the PIRR management team through the design, build, test, and deployment Designed and developed a Pricer for PIRR Department Specialists and Claims for PIRR Department.
Designed, tested, and implemented new Claim Tracking Microsoft Access Database Projects Managed:
refreshable reports to address current business problems or streamline processes. Consulted business users to develop new applications, tools and ad hoc / future opportunities for improvement.
with emphasis on identified critical success factors to assess program success and Created and reported performance tracking metrics for ongoing PIRR Programs, Analyzed and compiled the full-time employee model report for management maintaining or improving the efficiency of operations. Analyzed various records and reports for monitoring functions under the charge and issues and long-range plans to address operational infrastructure and needs. Prepared strategic analyses and recommendations regarding operational policy creating escalation and routing procedures.
Managed requirements through implementation of web-based ticketing system projects. Production Management for 33 PIRR agents. routing, and daily real-time operations management of the queue, operations, and system for multiple providers by ensuring adequate staffing through forecasting, call Drove implementation and management of Provider Inquiry and Research Department Molina Healthcare
Improved Customer Service Level from 83% to 94%.