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Sales Customer Care

Frisco, Texas, United States
March 30, 2019

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William Boney

Frisco, TX ***** 469-***-****

Professional Profile

Professional executive talented at operational profitability, team building, development, relationship building

and client retention. Technically-savvy with outstanding presentation skills. Effective leader and problem-solver with fourteen years of experience in advanced leadership skills resulting in positive outcomes. Seeking to apply expertise and extensive experience in sales, operations, profitability and customer care in a new role with a growing team.

·Client assessment and analysis

·Interpersonal and written communication

·Budgeting and finance

·Data analysis

·Conflict resolution


·Skilled in Microsoft Office

·Project management

·Strong verbal communication

·Process implementation

·Staff development

·Public speaking


·Year-over year average revenue growth of 5% with an average profitability improvement of 8%

·Improved overall gross margin by an average of 6%

·Reduced annual expenses by average of 10% resulting in increased profit

·Collected outstanding account receivables over 365 days resulting in over $1m in profitability

·Implemented annual fund raising event for Kyle Lake Foundation in Waco, TX., resulting in over $250K in proceeds

·Project Managed installation of eight retail sites in the Baylor University McLane Stadium resulting in over $1 million in additional revenue

Professional Experience

Vice President Sales and Operations, 2015 to 2018

Follett Higher Education Group Inc – Westchester, IL

·Oversight of $256M+ with consistent profit results of 8% - 10%

·Successfully operated 163 accounts over eight states with six direct reports

·Accurately budgeted all sales, gross margin, expenses and profit for $256M+ in sales volume

·Consistently performed as the top group in both dollars and accounts of the leading initiative to drive gross margin, customer retention and market share growth

·Timely and successfully delivered multiple store renovation projects with budgets up to $3M.

·Collaborated with clients on customer satisfaction strategies with successful implementations

·Created and delivered complex and receptive presentations including video and power point C-Level audiences

·Initiated, supported planning and executed a National Meeting for all team members consisting of over 1300 attendees

·Supported and assisted Chief Digital Officer with daily operational functions, presentations and marketing

Regional Manager Sales And Operations, 2004 to 2015

Follett Higher Education Group Inc – Westchester, IL

·Oversight of $50M+ in sales volume with consistent profit results of 10% - 13%

·Successfully operated 25 - 30 accounts with all accounts as direct reports

·Controlled all expenses at or below budgeted rate while delivering budgeted gross margin and return on invested capital

·Created, designed and implemented client appreciation events resulting in brand exposure and customer loyalty

·100% client retention over eleven-year period as a result of customer intimacy through emotional intelligence.

·Worked directly with clients to achieve desired fiscal and consumer satisfaction targets though collaboration and intentionality

·Implemented marketing strategies which resulted in growth of market share in both brick-n-mortar and ecommerce


Bachelor of Science: Political Science, 1993

Northwestern State University of Louisiana - Natchitoches, LA

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