TRUDY BLACK

**** – *** Edgeland Boulevard, Winnipeg, MB R3P 0S1 204-***-**** ac8yf1@r.postjobfree.com

SUMMARY

A friendly, positive and hardworking individual with over 20 years’ experience providing exceptional customer service in fast paced environments. Strong communication skills and a proven ability to solve customer issues in a courteous manner. Solid work ethic and housekeeping knowledge that will ensure a clean and comfortable experience for all guests. Valid class 5 driver’s license with a clean driver’s abstract. A clean criminal record and adult abuse registry check.

SKILLS AND ABILITIES

CUSTOMER SERVICE

A naturally friendly personality which facilitates building a strong client rapport

An assertive personality when communicating with customers and coworkers

Handled cash valuing up to $10, 000; accurately took payment by cash, credit, and debit

Went above and beyond the call of duty to ensure a high quality customer service experience

Upsold products and services to maximize profits

Notified customers about sales and promotions

Remained calm and professional when supporting angry or difficult customers

CLEANING

Swept, mopped and washed floors

Dusted furniture and vacuumed carpeting and area rugs, draperies and upholstered furniture

Made beds, changed sheets and distributed clean towels and toiletries

Attended to guests' requests for extra supplies

Stocked linen closet, carts and supplies area

Cleaned, disinfected and polished kitchen and bathroom fixtures and appliances

Cleaned and disinfected public areas such as changing rooms, showers and elevators

Emptied trash containers and recycled appropriate items

TEAMWORK

Productive team member who works well with others to meet daily goals

Openly shared information, knowledge and experience to assist co-workers

Maintained a positive and help attitude in difficult situations

COMMUNICATION

Attentively listened to customers to effectively pitch fundraising goals

Used problem solving skills to resolve client concerns that resulted in positive outcomes

Quick learner who easily follows directions to complete tasks

Self-directed and motivated

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WORK EXPERIENCE

Fundraiser Xentel DM 2003 – 2018

Housekeeping Nisichawayasihk - Nelson House Personal Care Home 2012

Housekeeping Red Lion 2010

Customer Service Representative Basstel 2010 – 2011

Surveyor Data Probe 2002 - 2003

Incoming Customer Representative Convergys 1997 - 2001

Collection Officer Allied International 1996 - 1997

Waitress Canadiana Hotel 1995-1996

Waitress Big Sky Truck Stop 1993-1995

Waitress Headingly Hotel 1991-1993

Housekeeper Avenue Hotel 1990-1991

Housekeeper Alpine Inn 1990-1991

Housekeeper Red Lion Inn 1989-1990

Waitress Salisbury House 1988-1989

Maintenance Contractor Province of Manitoba 1986-1988

Promotions Manager Wendy’s 1984-1986

Waitress St Norbert Hotel 1981-1984

Cashier/Customer Service McDonald’s 1981-1984

Kitchen Helper Killarney Inn 1980-1981

VOLUNTEER EXPERIENCE

Phone Operator Crime Stoppers

Various Projects United Way

EDUCATION

Legal Secretary/Assistant Herzing Career College

Small Business Management Red River College

Grade 12 Diploma Cartwright Collegiate

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