Customer Service Office
Resume:
MARC M. UYEHARA
San Francisco, CA
ac8yey@r.postjobfree.com
WORK HISTORY
Facilities Office Coordinator at Rakuten, San Mateo, CA October 2018 to January 2019
• Opened the company reception area every morning
• Oversaw visitor check-in process
• Ordered office supplies on each floor
• Received and processed USPS and Fedex packages into the internal system
• Executed employee inner-office moves
• Maintained seating chart and update floor planning via Excel
• Ordered food and beverages for the employee break room
• Assisted with company event setups
• Generated badges and provide security access for existing and new hires
• Routinely zone conference rooms, gym, and common areas for entire building
• Monthly checks and maintain proper functionality of all AEDs throughout campus Facilities Coordinator at Yelp, San Francisco, CA February 2016 to September 2018
• Managed the facilities Jira ticket system by reacting to tickets and closing the work order requests
• Assisted with the execution of employee monthly moves within multiple work spaces
• Received shipments of furniture and packages, processed USPS and FedEx packages
• Worked with engineering and sales teams to support event set-up and breakdown
• Restocked first aid and office supplies
• Broke down and also installed office furniture
• Conducted periodic and routine inspections of the premise to determine repair work requirement
• Executed desk set-up for monthly new hires
• Maintained cleanliness of conference rooms and common areas Safety and Security Systems Specialist at Amazon/Lab126, Sunnyvale, CA (through AlliedBarton) October 2014 to February 2016
• Supervised physical security systems, facilitated emergency repairs, oversaw installation of required security equipment, and partnered with approved Value Added Resellers
• Evaluated proper badge and access level and recommend improvements
• Created and resolved trouble tickets and badge production
• Coordinated execution and maintenance of security technology: visitor management systems, access control system, and contacting vendors for information; establish relationships with vendors
• Tracked requisitions and purchase orders for procurement and installation of security systems
• Managed performance metrics, continuous improvement of existing processes and practices
• Managed weekly, monthly, and quarterly reports
• Use of Lenel Onguard 7.0 and SmartPTT to monitor existing alarm metrics and decrease to total number of alarm events
• Responded to emergency events
• Acted as department liaison and administrative support with various department heads, and complete special projects, start to finish, as assigned
Security Dispatch Operator at Amazon/Lab126, Sunnyvale, CA (through AlliedBarton) November 2013 to October 2014
• Provided building security (CCTV monitoring) by reporting and dispatching to building breaches
• Secured buildings for client employees through post assignments
• Opened, updated, and resolved security trouble tickets
• Performed call requests to resolve scheduling issues
• Diffused emergencies and contact assistance for immediate resolution
• Trained Officers on Dispatch software and emergency situations
• Utilized Lenel Onguard Integrated Platform software and SmartPtt dispatch software daily
• Activated IFMB Employee and Contractor Loaner badges Security Officer at Amazon/Lab126,Cupertino, CA (through Andrews International) March 2013 to October 2013
• Secured building by reporting and responding to breaches on foot patrol and post assignments
• Assisted supervisor in the office with time cards, trouble tickets, and administrative duties Cashier and Barista at Peet’s Coffee and Tea, Los Gatos, CA October 2011 to March 2013
• Provided exemplary customer service
• Completed accurate sales transactions and maintained daily cleanliness of store Supervisor and Inventory Manager at Loehmann's - Milpitas, CA and San Ramon, CA May 2009 to September 2011
• Oversaw responsibilities for shoe department by accepting shipments and tracking inventory, tagging displaying, and helping with daily recovery of merchandise
• Provided superior customer service by maintaining a friendly and helpful atmosphere
• Acted as key holder and store supervisor
EDUCATION
DeAnza College, Cupertino, CA
Network Administration Courses
California State University Dominguez Hills, Carson, CA Bachelor of Science in Applied Studies and Communications with High Honors Ohlone College, Fremont, CA
Associate in Arts Degree in Criminal Justice with Honors CERTIFICATES
40 Hour BSIS California Guard Card ID#: G1797976 (valid: 11/30/18 to 11/30/2020) SKILLS
Proficient with Jira, Live Scan fingerprinting software, Lenel Onguard 7.0, Smart PTT, Microsoft and Google Office Suite
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