Office Service

WORK EXPERIENCE

** *** **** ******* *** Back Office Operation

Tamuda Overland, Tetouan (Morocco)

-Booking flights.

-Preparing flight groups.

-Making travel plans Packs.

-Managing phone calls.

-Making invoices.

-Accounting.

10 Jul 2016–10 Sep 2016 Training at Iben Batouta Airport Royal Air Maroc Handling, Tangier (Morocco)

Airport agent :

- Preparing boarding passes .

- Flight preparation.

- Ensure the registration and boarding of passengers.

- Take care of the reception of the passengers and the treatment of the possible problems of delivery of the luggage.

17 Aug 2015–17 Sep 2015 Trainig at Saniat Rmel Airport Office national airports, Tetouan (Morocco)

- Informing passengers about time flights, and other public services and private airport.

- Manage phone calls at counters of information.

-Orient passengers to the right service.

-Help passengers fill out the forms necessary for their trip.

-Assist passengers with special needs .

Zainab Ahdidou

Av Chorafaa DB2 N 3, 93000 Tetouan (Morocco)

+212-*********

******.*******@*****.***

https://www.facebook.com/zainab.ahdidou.5

Skype : Zainab Ahdidou

15 Oct 2014–15 Jun 2017 Bachelor in Private Law

University at Abdelmalek Saadi, Tetouan (Morocco)

01/01/2014–01/07/2016 Certificate Rescue first aid grooming service tourism AEROSCHOOL/ INSTITUTE FOR HOSTESSES AND STEWARDS

Aeroschool du Nord, Tetouan (Morocco)

Technical :

-Crew Members Functions.

-Air Rules.

-Safety & Rescue (French/ English) .

-Swimming.

-Aircraft and Ship Qualifications.

-Technical English.

Commercial:

-Service on board.

-Announcement on board.

- Geography and history of civilizations.

-Reception.

-Techniques of Communication.

10 Sep 2010–23 Jun 2013 High School Diploma in Arts and Humanities Chiekh Mekki Naciri High School, Tetouan (Morocco) PERSONAL SKILLS

Languages Skills Arabic : Mother tongue

English : Fluent

French : Fluent

Spanish :Good

Communication skills - Good communication skills gained through my experience as hostess. Organisational /

managerial skills

- Punctual

-Flexible

-Good communicator

-Easy-going

-Responsible

It Skills - Système: Windows.

- Microsoft office: Word, Excel, PowerPoint, Access. EDUCATION AND

TRAINING

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