Customer Service Management

PAUL JONES JR

Beaufort,SC *****

843-***-**** *************@*****.***

linkedin.com/in/paul-jones-jr-20a624176

TRANSPORTATION & LOGISTICS MANAGEMENT: OPERATIONAL PLANNING Transportation Management Specialist and Military Veteran with an Active Security Clearance with over 3 years of proven ability to be a corporate steward interacting and collaborating with multiple levels of management and diverse cultural audiences. Consistently achieved exceptional and measurable results while leading teams of personnel in a dynamic, fast-paced environment. Possess a comprehensive background in logistics, equipment management, fuel operations, accountability/distribution of fuel, records management, transportation management, and regulatory compliance derived from conducting various domestic and global operations. Skilled in tracking inventory of various products, including petroleum, lubricants, vehicles, and supplies valued over $400K. Experienced in effectively working with individuals of different backgrounds, and tactfully communicating with challenging customers. Recipient of multiple awards for outstanding performance and professionalism in the United States Army. Career supported by specialized technical training and professional development.

• Inventory Management • Customer Service • Quality Assurance

• Supply Chain/Logistics • Team Leadership • Inventory Control

• Conflict Resolution • Hazmat Certification • Communication PROFESSIONAL EXPERIENCE

U.S Army – Korea – FT Bragg, NC 2016 – Present

Logistics Operations Clerk - Petroleum Supply Specialist Managed the reception, storage and shipping of bulk or packaged petroleum-based products.

• Provided 100% security and accountability of $400K worth of equipment resulting in zero losses

• Performed inventory management, requisition management, and order fulfillment while ensuring operational readiness

• Selected and submitted samples of petroleum, oils, and lubricants to labs for testing, and safely issued more than 400 gal. of fuel

• Checked the volume and temperature of petroleum and gases in tankers, barges, and storage tanks

• Received and dispensed bulk and packaged petroleum products; established, and maintained stock records

• Served as point of contact for planning, issuing and purchasing petroleum products; responsible for accurate accounting of fuel transactions for day-to-day operations

Zaxby’s – Beaufort, SC 2015 – 2016

Cashier – Customer Service

Provide excellent customer service by answering questions for the customer with reaching abatable sales goal.

• Exceeded sales goals by developing & executing strategies and determined business-driving opportunities

• Maintained high customer readiness standards; deliver a clean, neat and easy to shop store environment

• Displayed outstanding customer service skills to ensure the best shopping experience possible

• Advised coworkers on best practices on how to provide high quality customer service; resulted in worker of the month EDUCATION

High School Diploma Battle Creek High School Beaufort, SC Specialized Training

Fuel Handlers Course Certification U.S. Army Fort Lee, VA HAZMAT Course Certification U.S. Army Fort Bragg, NC Petroleum Vehicle Operator and Supply Specialist Certificate U.S. Army Fort Lee, VA Petroleum Supply Specialists Certification U.S. Army Fort Lee, VA AWARDS

Army Achievement Medal (1) National Defense Service Medal Korea Defense Medal Army Service Ribbon

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