Customer Service Manager

PHOEBE L.GLINDRO

Mobile: +974-********

Email Address: **************@*****.***.**

Location: Doha,Qatar

Career Objectives

Aiming to obtain a position in Secretary/Receptionist /Office Staff / Customer Service / Data Controller that which effectively utilizes my skills in a company that values its people, encourage excellence and offers opportunities for advancement in effect, will contribute to my professional and personal growth, and benefits the company and its customers as well.

Personal Information

Age : 25

Date of Birth : 23 Feb 1993

Birthplace : Iloilo City

Nationality : Filipino

Gender : Female

Height : 5’2

Marital Status : Single

Language Spoken : English, Tagalog,

Educational Background

Bachelor of Science in Tourism Management

Educational Tours Attended

International Tour: Hong Kong - Macau - Shen Zen – Manila Tour (October 2012)

Visayan Invasion 2K.11-Cebu – Bohol – Dumaguete – Bacolod Tour(September 2011)

Panay Boracay Escapade -Iloilo – Antique – Boracay – Aklan – Roxas Tour August 2010

Summary Of Qualifications

Proficient office management, clerical and customer service experience.

Enjoy dealing with people and be able to vary your approach depending on the guest

Manage customers' accounts, keep records of customer interactions and transactions record details of inquiries, comments and complaints

Strong communication, problem-solving and organizational skills.

Hard worker, quick learner, and ability to assume responsibility

Advance skills in MS Office Applications and quickly learn new computer programs

Professional Experience

Front Desk Receptionist cum Secretary

Hassan Al Khaleej Contracting LLC.

Choice Center2nd Flr.Al Saad Doha Qatar.(February04,2019-April2019)

Provide general administrative and clerical support including mailing, scanning, faxing and copying to management.

Maintain electronic and hard copy filing system.

Open, sort and distribute incoming correspondence.

Greet and assist clients and visitors as they arrive to the office.

Handle all incoming calls and appropriately transfer to manager, staff, or voicemail.

Ensure all mail at reception is delivered to the appropriate individual.

Manage multiple conference rooms, set-up for meetings, videoconferencing and teleconferencing.

Order, maintain and stock office supplies. Stock refrigerators with water and soft drinks.

Communicate with vendors and coordinate events as necessary.

Office Assistant

ALFARDAN PREMIER MOTORS L.L.C

ALFARDAN PLAZA, Al Sadd St, Doha, Qatar (Jan2017-Jan28,2019)

Filing document and performing office machine operations, sort and copy.

Compile records on various activities like business transactions and office activities.

Print and scan paper waivers and other forms as needed.

Serve the Guest in an accommodating manners.

Handling incoming calls and other communications.

Managing filing system.

Recording information as needed.

Greeting clients and visitors as needed.

Updating paperwork, maintaining documents and word processing.

Performing general office clerk duties and errands.

Coordinating events as necessary.

Maintaining supply inventory.

Maintaining office equipment as needed.

Aiding with client reception as needed.

Creating, maintaining, and entering information into databases.

Customer Service Assistant

SM Development Corporation

Two E-com Harbor Drive Tower B, MOA Complex Pasay City 1300 (December 07, 2015 – Dec 15, 2016)

Data Encoder

Maintains customer record by updating account information.

Responded promptly and answered/resolved customer inquiries and complaints

Filling Reports and Compiling Information of the customers.

Contacting prospective clients by phone and email.

Identifying the customer's needs.

Dealing with a diverse range of clients in the private and the public sector.

Cashier/Travel Agent

Cyverlink Holidays Travel and Tours Inc.

154 H.V De La Costa St. Makati City (Apr 2014–Aug15,2015)

Kept records of customer interactions and actions taken, including transactions, comments, inquiries and complaints,

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Issue receipts, refunds, credits, or change due to customers

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct

Using Word & Excel to write reports and create invoices

To assist clients and book/reserve necessary travel request.

Process Local and International Tour Packages offered by the company.

Processing documents such as applying passport and visa.

Sales Representative

PENSHOPPE

UG/F SM City Iloilo, Benigno Aquino Ave, Mandurriao, Iloilo City(April 2011-April04,2013)

Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.

Kept records of customer interactions and actions taken, including transactions, comments, inquiries and complaints,

Daily use of Microsoft (MS) Office platforms (Excel, Outlook, Calendar)

Contribute and implement new ideas to help improve and create ideal operational processes

Manage expectations and projects with a professional attitude by complying with company policies and procedures at all times

Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment.

Seminars

Star land Skills Trainin(Waitress,Housekeeping,Bartending) Oct 20-26,2015 Ermita,Manila

Pre-employment Seminar (Aug11, 2014)

John B. Lacson Foundation Maritime University School MH del Pilar Street, Molo, Iloilo City,

Customer Service Orientation Seminar ( Jul10,2013)

John B. Lacson Foundation Maritime University School MH del Pilar Street, Molo, Iloilo City,

Team Building Orientation Seminar (Nov 17,2012)

John B. Lacson Foundation Maritime University School MH del Pilar Street, Molo, Iloilo City,

Hotel Management Operation Seminar (Jul 15,2011)

Food Safety and Sanitation Seminar Sarabia Manor Hotel 101 Gen Luna St,Iloilo City

Character References

Murat Altinay

General Manager of Al Hassan Al Khaleej Contracting

Al Saad Doha Qatar

Mr.Sedrick Esguerra

Sr.Administration and Hr.Officer (We United L.L.C)

Retaj Business Center, Al muntazah77 B ring RD. P.O Box 12761 Doha.

Mrs. April D. Lacson

Supervisor at SM Development Corporation

Two E-com Harbor Drive Tower B, MOA Complex Pasay City 1300

Ms. Evilia Quinte

Manager at Cyverlink Holidays and Tours Inc. Makati City

Mrs. Ma.Lucia Herrera

Senior Manager at Penshoppe

UG/F SM City Iloilo, Benigno Aquino Ave, Mandurriao, Iloilo City

This is to certify that the above information is true and correct.

Phoebe L. Glindro

Applicant

Contact this candidate