Customer Service Care
Resume:
KENNILYN ALIORDE ADOLFO
Metrohomes St. Filoville Subd.
Calauag, Naga City
**************@*****.***
OBJECTIVE
To apply my knowledge and skills that can provide learning experience for personal growth and continuous career improvement
To increase my level of responsibilities and complete assignments independently with a high level of performance
SKILLS SUMMARY
·Communication Skills (Verbal, Written, Listening)
·Computer Literacy
·Planning/Organizing
PROFESSIONAL EXPERIENCE
09/2009 to 1/2010
Part Time Service Crew
Mcdonalds-SM City Naga
·Maintained high standards of customer service during high-volume, fast-paced operations.
01/2013 to 06/2013
Information Clerk
Robinsons Supermarket
·Answers product questions with up-to-date and store promotions.
·Ensured superior customer experienced by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
09/2013 to 06/2014
Marketing Specialist
Liberty Commercial Center
·Created effective messaging using language, graphics and marketing collateral.
·Planning and organizing mall activities and events.
·Discussing mall promotions to potential clients
08/2014 to 09/2014
Customer Care Specialist
Concentrix
·Addressed and resolved customer product complaints empathetically and professionally.
·Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
9/2014 to 8/2018
Branch Support for HR II/HR Operations Assistant II
Sincere Staff Management Services
·Handled understaffing, disputes, terminating and administering disciplinary actions.
·Identify Staff vacancies, recruit and interview, evaluate tests and select applicants.
·Orient newly hired employees regarding company policies and contracts.
·Attends jobs fair and seminar activities.
1/2019 to Present Accounts Receivable Specialist
Sincere Staff Management Services
Prepares statement of accounts
Posts client payments by recording cash and checks.
Updates receivables by totaling unpaid billings
Responsible for account reconciliation for long due unpaid billings
EDUCATION
2008-2012
Bachelor of Science in Computer Science
Naga College Foundation
Peñafrancia Ave. Naga City
2004-2008
Mataas na Paaralang Neptali A. Gonzales
Brgy.Mauway, Mandaluyong City
1998-2004
San Fernando Central School
San Fernando, Camarines Sur
*With Honor
PERSONAL INFORMATION
Age: 27 years’ old
Date of Birth: December 23, 1991
Sex: Female
Civil Status: Married
Religion: Roman Catholic
Height: 5’1
Weight: 58kls
CHARACTER REFRENCES
MR. EVAN EDWARD LUSTRE
Branch Head
Sincere Staff Management Services
MS. HAZEL S. BERMEJO
HR & Relations Development Officer
Sincere Staff Management Services
MS. CATHERINE T. FABI
HR Generalist
472-8175
Liberty Commercial Center
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