Customer Service Manager
Resume:
*** ****** ***. ******* ** *****
Email: ***************@*****.***
Stephanie Alencastro
Objective:
To obtain a position with a reputable organization that will allow me to expand on the education and training I have received. I am organized with expertise in analysis, inspection and equipment functionality.
Education:
2013– People’s High School: High School Diploma-General Education
Professional Skills:
Excellent verbal and written communication skills
Fluent in Spanish
Excellent computer skills (MS Office software, Power-point, Internet, PC/MAC)
Positive attitude, enjoy working as a team member as well as independently
Ability to work accurately and efficiently in a fast paced environment
Easily understand verbal and written directions
Fast learner, always willing to acquire new skills
Ability to operate machinery
Knowledge of correct application of Personal Protective Equipment (PPE)
Update logs and records consistently to facilitate comprehensive information for review.
Inspect equipment prior to start up, for change overs, or when handing off to next shift
Conducted routine and spot inspection of materials, machinery and production lines.
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Work Experience:
July 2015- 2016 Kohl’s Vallejo CA
Excellent customer service. Responsible for solving customer complaints and providing information regarding products.
Multiline telephone, heavy call volume
Operating POS cash register
Balance cash drawer at the end of shift
Assist in training of new employees
Stock
September 2016- 2017 Starbucks- Shift Supervisor Vallejo CA
Meet personal/ team sales target.
Anticipates customer and store needs by constantly evaluating environment and customer for cues. Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
Follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
Assist with placement of inventory orders.
Organizes opening and closing duties as assigned.
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