Human Resources

Maria V. Ortiz

Houston TX ***** 917-***-**** *.*****.*****@*****.***

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Professional Summary

ersatile, results-driven, and high-performing Human Resources Professional with extensive benefits administration, HRIS implementation, HR consulting experience in various industry sectors. Adept at managing projects, recommending solutions to improve processes, and implementing effective training programs to streamline personnel performance. Experienced in the design and implementation of HR policies and procedures, as well as consistently maintaining compliance with employment laws as set forth by State and Federal regulations. Currently seeking a position in Human Resources, bringing 15+ years of experience and key strengths as follows:

• HR Management/Consulting • Benefits Administration • Recruitment/Training

• Health/Welfare Planning • Employee Access/Security • Performance Evaluation

• Organizational Development • Conflict/Dispute Resolution • Project Management

• Affirmative Action • Records Management • Department Setup

• Regulatory Compliance • LinkedIn/SHRM Networks • Policy Development

• HRIS Automation • Marketing/Job Posting • Bilingual/Spanish Education

Master of Science in Management

St. Gregory’s University – 2013

Bachelor of Science in Information Technology / Information Systems Security University of Phoenix – 2009

Associate of Art in Business

Western International University – 2006

Computer & Software Skills

• HRIS applications (ADP, SAP, Taleo, HR SharePoint, Citrix, Oracle, Disa)

• MS Office (Word, Excel, PowerPoint, Publisher, Visio, Access, Outlook)

• Equifax Work Force Management (ACAMP)

• Concur (Travel & Expense Reporting)

Other Skills

• Fluent in English and Spanish and familiar with Arabic Core Competencies

Providing consulting on various HR issues, including employee morale, retention, recruitment, selection, training, legal claims, and benefits administration.

Maintaining knowledge of trends, new developments, and current legislation pertaining to the HR industry, especially concerning labor laws and court decisions.

Complying with regulations by ensuring appropriate documentation concerning personnel actions such as affirmative action, compliance, Workers’ Compensation, EEO-1, ERISA, etc.

Planning HR strategies to support organizational objectives, as well as developing and implementing solutions to reduce turnover and streamline the management processes.

Recruiting first-class talent, advising managers on strategic selection processes, and providing management of workforce planning, skills assessment, succession planning, and benefits.

Identifying and monitoring issues that affect employee morale and provide feedback to appropriate levels of management to find solutions to increase retention.

Maria V. Ortiz

Houston TX 77090 917-***-**** *.*****.*****@*****.*** Professional Experience

The Houston Chronicle – Houston, TX

Human Resources Bi-lingual Benefits Specialist January 2018 – February 2019a

• Advised employees on benefits plans, retirement options, policies & procedures, and leaves of absence.

• Oversaw annual open enrollment and Health & Wellness Fair.

• Conducted orientation in-house and online for two locations.

• Interacted with healthcare providers regarding benefits concerns.

• Administrated leaves of absence and reviewed supporting documentation for completeness and accuracy as well as managed leaves without pay.

• Assisted with processing of death claims.

• Resolved eligibility discrepancies by providing carrier with correct information.

• Corresponded with various internal and external contacts, such as managers, benefit administrators and employees.

• Managed and maintained employee benefit files and benefits database.

• Processed and audited all benefits invoices.

• Resolved conflicts between employees and insurance carriers.

• Provided research, reporting and analytical support as required through carrier’s connection feeds.

• Successful management of 1095-C, 1094-C forms for two locations.

• Compliance with federal and state laws and internal policies.

• Acted as translator for Spanish speaking employees. Saint Francis Health System – Tulsa, OK

Sr. Human Resources Benefits Rep. June 2016 – June 2017

• Successfully implemented the tobacco user surcharge and attestation process, including coordination with existing TPA and HRIS.

• Successful management of the transition of 1095-C, 1094-C and ACA in-house process to an online process from beginning to end.

• Identified key priorities in the development of employer sponsored wellness project.

• Assessed project issues, identified possible solutions to meet goals and deadlines and presented reports on project progress and recommendations.

• Managed and administered ACA process for 30 hour employees.

• Compliance with federal and state laws and internal policies.

• Compiled HR metrics from SAP.

• Acted as translator for Spanish speaking employees. BS&B Safety Systems, L.L.C. – Tulsa, OK

Human Resources Administrator February 2013 – June 2016

• Successfully managed the transition of all U.S. employee data to ADP Workforce Now.

• Oversaw benefits enrollment process, leaves of absence, orientation, health & wellness, recruitment, W/C, unemployment claims and records management for union and non-union employees.

• Managed company’s HRIS database to ensure compliance with applicable laws, regulations, policies and/or procedures.

• Streamlined new-hire orientation process to include online orientation and annual benefits enrollment via Skype.

• Conducted employee onboarding.

• Worked with HR Director to implement Human Resources initiatives and goals.

• Worked with payroll to facilitate compensation, bonuses, and increases. Maria V. Ortiz

Houston TX 77090 917-***-**** *.*****.*****@*****.***

• Developed/Implemented Non-DOT process.

• Resolved conflicts between employees and insurance carriers as well as employees and managers.

• Conducted investigations.

• Managed the Affirmative Action program.

• Compiled HR metrics from ADP Workforce Now.

• Provided translation services between English and Spanish for employees and Human Resources staff at the Monterrey location.

DIRECTV, Inc. – Tulsa, OK

Human Resources Coordinator July 2004 – February 2013

• Assisted Generalists with Employee Relations, orientation, medical accommodations, and leaves of absence.

• Recruited and interviewed candidates; provided management with hiring recommendations.

• Oversaw unemployment claims, employee education program and education fairs.

• Maintained HRIS database.

• Reviewed new hire documentation for accuracy and SOX compliance.

• Provided translation services between Janitorial Manager and her staff as needed. DecisionOne. – Tulsa, OK

Administrative Assistant September 2003 – July 2004

• Prepared and delivered reports and recommendations.

• Partnered with Sales Manager on monthly incentive projects.

• Maintained company database.

• Assisted employees with ID issues and password resets.

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