Business Systems Analyst
Resume:
HARSHITHA GOPINATHAN
*******************@*****.***
Career Objective: Seeking the position of Business Analyst / Business Systems Analyst/Pre-Sales/Product Manager/Business Development Manager with a dynamic company offering challenging career where I can utilize my technical / managerial skills to the fullest potential.
Experience Summary:
More than 17+ years of rich IT experience, which includes Business Analysis, Software Design, Development, Testing and Implementation using Rational Unified Process (RUP) and SEI CMM Level 5 Software Development Life Cycle methodologies.
Worked on Mobile technologies/digital space in requirement assimilation and gathering in the downstream applications of the marketing phase of the pharma industry. Typical functionalities include wellness mobile applications, barcode/QR scanning, plotting of maps, integration with the electronic health etc.
Good exposure in web based technologies.(internet /public websites).
Worked with Content and Portal Management tools – Fatwire 7.x, Fatwire 6.x, Divine Content Server Ver 5.x, and OpenMarket 3.x.
Worked in the pre-sales for pharma clients like Medtronic, Abbott, Merck to name a few.
Have published a whitepaper in the marketing space of the pharma value chain
Skills :
Mobile Techologies ios,android and other mobile devices.
Methodologies
Rational Unified Process (RUP), Scrum, Water Fall Method, Testing Process Design and Implementation.
UML Tools
MS Visio, Rational Rose and, Requisite Pro, Clear Case
Project Management
MS Project.
Databases
Oracle (8/9i), MS SQL Server 6.x /7.x, MySQL and, Postgres.
Content Management Tools
Divine Content Server 5.x, Fatwire 6.x, OpenMarket 3.x, Team Site 6.5, Fatwire 7.x
Web Metrics Reporting Tool
Omniture
PROFESSIONAL EXPERIENCE
COGNIZANT TECHNOLOGY SOLUTIONS (India) April ’2010 till Present
Had worked as a Business System Analyst/Project Manager/Business Development. for clients like Abbott, Novartis and other pharma clients
Had done extensive pre-sales, business development for the LifeSciences,Healthcare, Retail and other verticals and also in the digital area for the NA, EMEA, APAC regions.
Participated in the proposal preparation and respond to bids for our platinum clients.
Good exposure in the digital marketing space and have participated in the proof-of-concept demos in the mobile technology space.
Worked in the operational role since 2016 till date for the LifeSciences vertical.
Also have a fair knowledge in operational role in terms of Invoicing, Billing, Collections and other areas of PnL accounting
Client : Salubris (Wellness mobile app) Aug’16 – Dec’18
Product Consultant
This project involved in bringing out the mobile version of the wellness of a person’s health regime.
This app included recording the vitals, the BMI, the food intake by the user, the fitness regime, the sugar levels monitoring, integration with health record.
Roles & Responsibilities:
oDeveloped the business cases and the storyboard.
oArticulated the requirements to the developers.
oEnd user testing on the mobile devices.
oPerformed analysis and research on the newer areas of the mobile technologies.
Client : Novartis (RTMI- Real Time Management Information) July’14 – Aug’16
Business Systems Consultant
This project involved in bringing out the mobile version of their existing system of the medical dictionary for their system.
Roles & Responsibilities:
oBusiness Requirement analysis, Gap Analysis and documentation of the Business Requirements as high level Use cases.
oDeveloped Functional / Technical specifications for the development team.
oCo-ordinate tasks with Business, Development, Data and Quality Assurance teams for a successful rollout of the mobile application.
Client : Abbott Nutrition International (ANI) June ’12 – June’ 14
Consultant
The main idea behind this project was to perform a mobile development of the inventory, barcode scanning and all the features that were a part of the pump scanning system that existed for Abbott Nutrition International.
Roles & Responsibilities:
oBusiness Requirement analysis, Gap Analysis and documentation of the Business Requirement .
oFunctional / Technical specifications for the development team.
Business Development - Lifesciences and Digital Areas. April ’10 – June ‘12
Prepared collaterals, artifacts to drive the pre-sales and proposals for large pharma clients in the LifeSciences vertical.
Worked in the business development activity for Lifesciences and in the mobility areas .
Was heading the APAC and the EMEA region in the mobility presales and business development activities.
Contributed in Business Development in terms of winning projects, client visits,collateral preparation etc
Participated in client visits and booths during the capability demonstration .
White paper presentation and other sales and marketing collaterals in the LifeSciences domain in the Sales and Marketing domain.
Everest Consulting Group (EMPLOYER) May ’07 – Nov ‘09
Senior Business Systems Analyst
Client: Linksys, Irvine; CA Nov ’08 – Nov 09
L.COM (http://linksysbycisco.com)
The vision of Linksys.com rewrite is to implement and provide Linksys with one portal experience that will bring a new vibe and brand for Linskys.com.This is for the marketing division of the Linksys team.
Roles & Responsibilities:
oBusiness Requirement analysis, Gap Analysis and documentation of the Business Requirements as high level Use cases.
oParticipated in the SDLC lifecycle of the project using the scrum/agile methodology.
oDeveloped Functional / Technical specifications for the development team.
oActed as a primary point of contact for the project team during development to clarify business requirements, resolve issues, and make recommendations as needed during various business scenarios.
Environment and Tools: Fatwire 7.x, J2ee Framework, Mercury Quality Center, SharePoint Portal version 2007, and Web Analytics.
Client: Toyota Financial Services, Torrance; CA Nov ’07- Jun’08
Business Systems Analyst
N TIER Project (http://toyotafinacial.com, http://lexusfinancial.com and http://scionsolutions.com)
N TIER is a Toyota Financial Services and Lexus Financial Services web application offering suite of functionalities to its customers at www.toyotafinancial.com and www.lexusfinancial.com. The web application has features like Apply for Credit, Monthly Payment Estimator, and Which Vehicles Can I afford. The Apply for Credit functionality allows potential customers to request for a loan / lease through web. This is a public website.
Roles & Responsibilities:
oWorked with business users to document functional requirements and criteria.
oServe as a key resource to the Design Architects and key stakeholders regarding the design of the new system.
oTranslate business requirements into functional specifications
oSign-off from the stakeholders.
oParticipated in the rollout of the website.
oProvide support to QA activities like Defect analysis
Environment and Tools: Java, J2ee, Teamsite 6.5, Mercury Quality Center 9.x, Informatica 7.x, and Omniture.
Client: Toyota Financial Services, Torrance; CA Nov ’07- Jun’08
Business Systems Analyst
Toyota Certified Used Vehicle (TCUV) (http://www.tcuv.com)
The TCUV website enables customers to buy or lease used Toyota certified vehicles. TCUV website will provide an option to allow users to “Apply for Credit” by filling out and submitting an online application for Toyota Certified Used Vehicles.
Roles & Responsibilities:.
oBusiness Requirement analysis and documentation of the Business Requirements.
oDeveloped Functional / Technical specifications for the development team.
oSupported user acceptance testing via test planning and developing and executing test scenarios and/or test scripts.
o-Supported user training and rollout as necessary to ensure effective adoption and utilization of the solution.
Client: Experian BIS, Costa Mesa, LA Apr ’07 – Jul ’07
Firmagraphics Project
The Group's principal activity is providing information solutions to business clients. The Group's operations are carried out through its Credit Services, Interactive, Marketing Solutions and Decision Analytics.
The contributors provide confidential data to Experian in different formats. The different data formats are being translated to a common XML format (Super format) by Experian and stored in the Experian database.
Roles & Responsibilities:
oDefining the various XML parameters for the Super format.
oTranslation of business requirements to system requirement specifications.
oIdentify the gaps involved in interpreting the contributor data to the XML format.
Environment and Tools: Mainframes – Easytrieve, DB2, JCL, XML and SOA, Test Director 8.x.
Satyam Computer Services Ltd. (EMPLOYER) Jan ’05– March ‘07
Consultant
Client: New York Stock Exchange, New York, USA Jan’06 – March ‘07
The nyse.com Content Management System (CMS) is built using divine’s Open Market technology platform. It is a web-based content management system with features and functionalities that enable the users to create/modify the content and publish them to the site.
Roles & Responsibilities:
oDesigned and developed use case diagrams, use case scenarios, and other UML diagrams.
oDepicted AsIs and ToBe business process flow models and performed GAP Analysis.
oAssisted in developing project plan, high-level business model and business case.
oOrganized Joint Application Development (JAD) sessions.
oParticipated in the SDLC lifecycle of the project using the scrum/agile methodology.
Environment and Tools: Rational Requisite Pro, Solaris 2.7, DB2 7.1,IBM Web Sphere 3.5.x, IBM HTTP Server 1.3.x, OpenMarket 3.6.2, Java, JSP,XML,HTML, JavaScript, and PHP.
Client: World Bank, Washington DC, USA Jan ‘05– Jan ’06
Site Manager
Site Manager is a customized user interface used by web developers to configure web sites. Site Manager for the Bank is a Content Management Application through which the developers can create, manage and administer web sites, web pages or components of a web page.
Roles & Responsibilities:
oParticipated in Requirements Elicitation or Joint Application Design (JAD).
oElicit and document business requirements and received the sign-off from the client..
oWas a part of the entire SDLC, User Testing and rollouts.
Environment and Tools: Rational Rose Tool, IBM Web Sphere 3.5.4, Vignette 6.0, Oracle 8i, XML, XSL, Mercury Test Director 8.x
Covanys Inc, India Dec 03’ – Dec ‘04
Client: FTSI, APAC Region
Business Analyst /Consultant/Project Manager
Dragonfly Project
Ford, the second largest automobile company in the world had planned to setup an Interactive Content Management Web site for its Asia Pacific countries (12 markets). Content Management Tool was used to develop this portal. The functionalities that were developed as part of the Dragonfly project are Locate a dealer, Request a test-drive, Request a brochure, Subscription modules, Vehicle comparison and, Map Search.
Responsibilities:
Supported and led the team to launch the website in the 12 APAC markets
Project scoping, Requirements gathering and analysis.
Participated in user stories and storyboarding.
Was a part of the 12 APAC market launch team.
Environment: Divine Content Server 5.x, Oracle 9.x
Satyam Infoway Sep’00 – Dec’03
Client: GE Energy, Atlanta, USA Jun ’03 - Dec ‘03
Services Portal
Services Portal is an Intranet application intended for GE Energy internal I&FS personnel. The strategic objective is to enhance productivity by aggregating communications across users and applications and leverage best practices. The portal will provide centralized access to field tools and content depending on the employee’s function, and personalization features to enhance usability.
Roles & Responsibilities:
oDocumented Business requirements as Use Cases.
oParticipated in Requirements gathering and analysis.
oDocumented high-level process flows.
oParticipated in the JAD sessions.
Environment and Tools: Clear Case, JSP, Epicentric Foundation Server 4.0, Oracle, BEA Web Logic, Visual Source Safe Windows NT, and SUN Solaris.
Client: Bridgestone Europe, Brussels Sep ’02 - Jun ‘03
Tire Selector Application
The Tire Selector application is an essential component of Bridgestone Europe’s Web presence. The purpose of the Tire Selector application is to transport the application from an ASP/SQL Server environment to a JSP/Oracle J2EE environment, enabling Content Management through VCM (Vignette Content Management) and VAP (Vignette Application Portal).
Environment and Tools: Requisite Pro, VCM 7.x (Vignette Content Management), VAP (7.x) (Vignette Application Portal) and, J2EE with Oracle 9.x.
Client: CITCO FINANCIAL SERVICES, UK Feb ’02– Sep ’02
Loan Management System (LMS)
Loan Management System (LMS) encompasses automation of the existing Business Process in granting loans to their clients. LMS is a portal that runs on a distributed platform with major functionalities like user authentication, loan request, loan approval process, loan payment process and integration with CITCO – Financial product suite.
Roles & Responsibilities:
oFacilitated requirements gathering sessions.
oAuthored Business Requirement Design and Systems requirement artifacts.
oPerformed GAP analysis sessions to identify gaps in requirements
oSupported the test team in writing unit test plans and documenting test results.
Environment and Tools: J2EE with IBM Web sphere Portal.
Client: GOODRICH CORPORATION, UK Sep ’00 – Jan ‘02
MRO System
MRO is a web based ordering system that manages Order Management Cycle for supplying parts to the aircraft manufactures in UK. The MRO system is integrated with GOODRICH -Aerovantix portal.
Roles & Responsibilities:
oDocumented Business Requirements as Use cases.
oDeveloped Data mapping specifications.
Environment and Tools: Rational Rose, VB/ASP, SQL SERVER 6.x,
EDUCATION
oMaster of Business Administration, Madras University; 1997.
oBachelor of Science, Madras University, 1995.
oNational Institute of Information Technology (NIIT)
Interests:
Yoga and Art of Living foundation..
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