Manager Employee Relations

Mark W. Clark

Address: **** ****** *****, **************, ** 22407

Email: ****.*******@*****.***

Cell phone: 540-***-****

LinkedIn: www.linkedin.com/in/mark-clark-a823525b

SUMMARY OF QUALIFICATIONS

Entrepreneurial, analytical Business Development Professional with extensive experience spearheading recruitment and talent development initiatives to support organizations in driving revenue, service, performance, and productivity. Excels at identifying top talent aligned with business goals and position requirements. Conducts highly engaging training and designs strategic plans to streamline operations. Cultivates strong business relationships and analyzes data to determine areas of strength and opportunities for improvement. Possesses a proven ability to turnaround underperforming operations through exceptional leadership and training.

CORE COMPETENCIES

Business Development

Recruitment

Talent Acquisition

Talent Development

Strategic Planning

Training & Development

Budget Administration

Policies & Procedures

Team Leadership

Needs Assessment

Data Analysis

Business Acumen

Onboarding

Coaching & Mentoring

Best Practices

PROFESSIONAL EXPERIENCE

Ruby Tuesday, Fredericksburg, Virginia

General Manager 2017 – Present

Oversees the general management, talent acquisition and development, and financial performance of 4 restaurant locations. Ensures uniform adherence to company policies, procedures, and best practices to promote exceptional customer experiences and positive work environment.

Selected as a Fast-Track Director In Training and given responsibility over 3 additional locations as well as budgeting and revenue for the entire district of 10 restaurants.

Turned around underperforming store from $70K below revenue goal to $10K profit during 9-month tenure.

Achieved audit scores above 100% for safety and sanitation of restaurant locations earning recognition as a top-ranking team in the division.

Recruited and developed 4 Managers In Training (MITs) who were all designated high-potential General Managers (GMs); two MITs were promoted into GM positions.

Assumed responsibility for rewriting training manuals for Catering services and MIT program; identified opportunities for improvement and introduced new processes and procedures for leadership development.

Spearheads leadership team on recruitment, hiring, and training initiatives. Ensures new hires are a good fit for roles and align with company culture and expectations.

Coaches and mentors team members and management into leadership roles by providing targeted training and constructive feedback.

Teaches ServSafe courses and approves certifications for employees upon successful completion.

Conducts weekly visits to each location to support GMs, advise on effective management practices, and monitor implementation of company initiatives.

Holds daily and weekly one-on-one meetings with team members to identify areas for improvement and capitalize on strengths and abilities. Develops action plans and SMART goals.

Engages in community outreach partnering with diverse organizations on events, fundraisers, and activities.

Designed cost control analysis sheets to manage expenses; reviews weekly reports from District restaurants and consults with GMs on solutions to decrease costs and adhere to budget.

Collaborates with Corporate Marketing on recommendations for promotions to drive revenue.

Teaches ServSafe courses and approves certifications for employees upon successful completion.

JLynch & Associates, Locust Grove, Virginia

Managing Partner 2016 – Present

Directs Finance and Business Development for small investment firm including flagship business Clynch Mobile Auto Mechanical. Manages budgeting, payroll, and service and business development to increase profitability and secure new clients.

Partnered with marketing firm to develop strategic plans and identify target market for prospecting.

Secured contracts with multiple businesses for fleet services including annual maintenance and repair.

Generates financial reports and forecasting to support business development and track P&L.

Olive Garden, Fredericksburg, Virginia

Staffing and Training Manager 2013 – 2016

Spearheaded the recruitment, hiring, training, and staffing for 7 restaurant locations following success at a single location. Acquired in-depth knowledge of company policies, procedures, and initiatives in order to serve as subject matter expert for training programs.

Selected to spend 6 weeks in Richmond District conducting staffing activities, hiring new associates, and retraining current team members to boost performance and productivity.

Directed the training and development for MIT program; promoted more than 13 associates into management roles over three years.

Led monthly training classes for restaurant management to roll out new initiatives and provide updated information regarding changes.

Reviewed applicants using Talent Acquisition software to identify top performers and candidates with the strongest fit for open positions.

Wrote line and service training programs to focus on key skills and abilities required of associates.

Cracker Barrel Old Country Store, Fredericksburg, Virginia

Staffing Manager 2011 – 2013

Coordinated all staffing, professional development, and training for assigned location in addition to managing basic Human Resources functions including hiring and employee relations. Served as liaison between restaurant team members and Corporate HR department to quickly and efficiently resolve issues.

Turned around underperforming restaurant from ranking near the bottom of 160 stores to earning Most Improved for financial performance and staff turnover.

Onboarded 125 new employees and assigned appropriate roles based on skills, abilities, and qualifications.

Developed effective outsourcing strategies to drive recruitment and partnered with hiring managers to determine hiring needs, desired qualifications, and job parameters.

ADDITIONAL PROFESSIONAL EXPERIENCE

Kelly’s Tavern, Fredericksburg, Virginia

General Manager 2008 – 2011

Red Rock Lounge, Fredericksburg, Virginia

Operations and Management Consultant 2010

EDUCATION & CERTIFICATION

Bachelor of Science in Sports Medicine, In Progress

Old Dominion University, Norfolk, Virginia

ServSafe Instructor Certification

National Restaurant Association

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