Clerk

Karissa Carlson

*** ********* ******

Almonte, ON K0A1A0

613-***-**** ***************@*****.***

Career Objective

Reliable student committed to acquiring knowledge and experience in the workforce. Looking to utilize my strong communication, organization, time management and positive attitude in an office.

EDUCATION

B.A. Law, Minor in Psychology 2015-Present

Carleton University, ON

•Introduction to Psychology

•Introduction to Legal Studies

•Developmental Psychology

•Personality Psychology

•Addiction Psychology

•Criminal Psychology

•Criminal Justice Systems

•Criminal Law

•Personality Psychology

•Introduction to Sociology

•Health Psychology

SKILLS & ABILITIES

Communication Skills

Communicated with the Personal Support Workers, Nutritional Supervisors and Registered Nurses about residents’ needs effectively

Reported issues relating to resident care or conditions that might hinder resident well-being

Encourage positive self-esteem by developing positive self-communication in each child

Assisted the Registered Nurse on the corresponding floor to achieve nutritional well-being of all residents

Presented academic findings for projects in designated classes

Addressed staff concerns about job duties and presented these concerns along with solutions to supervisors

Communicate with doctors about patient needs and incoming referral information

Develop strategies to help ensure proper patient to business communication is effective

Write and respond to customer emails

Send out reminder emails of upcoming appointments

Call patients about upcoming appointments

Communicate with specialist offices referral responses

Research Skills

Collected academic journals and resources to report on class specific topics for research papers

Interpreted numbers to complete statistical testing and display trends in research studies

Management Skills

Coordinated with other internal departments and customers to keep operations running smoothly

Trained new employees to meet employer and job description standards

Clerical Skills

Arranged appointments for clients

Processed client transactions

Recorded and monitored inventory

Operated Microsoft Software for class assignments and business needs (Excel, Word, PowerPoint)

Operated client scheduling software (Setmore, SARS)

Operated data entry software (My Vision Express)

Monitored fluid and food intake of each resident

Data entry of confidential information

File away patient files

Pull patient files for the next business day

Organizational Skills

Implemented a safe play environment by emphasizing and maintaining cleanliness and organization of a home.

Inspected environment cleanliness in each job position to maintain and/or improve for a high level of cleanliness

WORK EXPERIENCE

FITA Receptionist 2018-Present

Carleton University

Ottawa, ON

Optical Assistant 2018-Present

Eyemaxx Optical Studio

Ottawa, ON

Private Nanny 2016-Present

Nepean, ON

Dietary Aide 2012-2018

St. Patrick’s Home of Ottawa Foundation

Ottawa, ON

Cashier 2015

Michaels Craft Store

Ottawa, ON

Salon Assistant 2013 - 2014

Sublime Hair Studio

Ottawa, ON

Cashier 2011 - 2012

Harvey’s

Ottawa, ON

Retail Sales Associate 2011

Sail Outdoor Equipment Store

Ottawa, ON

VOLUNTEER EXPERIENCE

Guest Speaker/Student Check-in Assistant 2017

Carleton University ‘Make The Cut’ Event

Ottawa, ON

Mentorship 2016 - 2018

Carleton University Best Buddies Club

Ottawa, ON

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