Customer Service Representative
Resume:
Megan D Pauley
Alkol, WV *****
***********@*****.***
Experience
West Virginia Parkways Authority
March 2015 - PRESENT
Charleston, WV - Customer Service Representative
● Assisting customers with their E-ZPass accounts, violations, and toll questions, in a fast-pace call center setting.
● Researching customer information before opening new E-ZPass accounts.
● Coding, processing and mailing transponder requests. Analabs, Inc.
December 2012 - July 2014
Charleston, WV - Data Entry Associate
● Enter results from water sample testing.
● Administering drug and breath alcohol test.
● Processing bacteria test on water samples brought into office.
● Scanning paper files to digital copies in companies shared folders.
● Performing office receptionist duties.
The Home Depot
April 2012 - November 2012
Teays Valley, WV - Department Manager
● Overseeing three paint department associates.
● Ordering and maintaining department products.
● Assisting customers in their home improvement needs. August 2008 - April 2012
Charleston, WV - Customer Service Representative/Sales Specialist
● Assisting customers in making sure they had everything needed for their flooring projects.
● Organizing products to make sure they were easily accessible to customers.
● Using companies ordering programs to order customers products that was not offered in-store.
Education
2
Strayer University
Winter Quarter 2012
Teays Valley, WV - Business Administration
West Virginia State University
August 2010 - May 2011
Institute, WV - Secondary Education, emphasis in Literature Southern Community & Technical College
August 2008 - May 2010
Mt. Gay, WV - Gen. Ed. Curriculum / Healthcare
Skills & Qualifications
Experienced in Microsoft Office.
Quick learner.
Nine years of customer service experience.
Strong verbal and written skills.
Self-motivated.
Creative problem solver.
Organization and prioritization.
Contact this candidate