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Customer Service Assistant

Location:
Johannesburg, Gauteng, South Africa
Salary:
8000
Posted:
March 29, 2019

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Resume:

CURRICULUM VITAE

SANAH OLIFANT

PERSONAL INFORMATION

NAME

OLIFANT

SURNAME

SANAH

IDENTITY NUMBER

820**********

DATE OF BIRTH

** ****** ****

NATIONALITY

South African

GENDER

Female

TRANSPORT

Yes

CRIMINAL RECORD

None

CONTACT TEL NUMBER

073-***-**** (Alt:065-***-****)

EMAIL ADDRESS

ac8xz7@r.postjobfree.com

EDUCATION

FonsLuminus Secondary School

2000

Matric

Damelin

2010

Human Resource Management

Unisa

Current

Law

LANGUAGE SKILLS

Language

Reading

Speaking

Writing

English

Good

Good

Good

Sesotho/Tswana

Good

Good

Good

Zulu/Xhosa

Good

Good

Fair

COMPUTER SKILLS

Microsoft Word,Excel, Internet,Outlook (Fully Computer Literate)

WORKPLACE SKILLS

Customer Relations Management skills

Projects drafting skills on behalf of Donors

Skilled on different supporting systems-SAP, PPS,EBB,DA- VINCI,WASPA,CRM,ICBM,CNMS,KANA,CCNB,PSG

Managing MD’s Diary and handling appointments

Time Management Skills, Ability to read customers, Clear Communication Skills

Data Capturing

Thinking Skills (Problem Solving and decision making)

Teamwork

SPECIAL ACHIEVEMENTS

Selected best customer service call centre agent at CCI-MTN and received an award.

Selected to participate in a campaign for GM(General Motors) under CCI, advising customers and clearing of any information regarding the official announcements, which was made on the 18 May 2017 that GM is transforming its business globally.

ORGANISATION

DATE

POSITION

JOB DESCRIPTION

Mkay Development Consultancy

Feb 2005

To

Nov 2005

Intern Receptionist

Data Capturing. Managing Incoming and outgoing calls and taking messages. Managing MDs Diary and appointments and meetings. Assisting in Project drafting for NGOs Fundraising Visiting possible donors. Meeting deadlines with Excel

Sneakers (OR Tambo Airport)

Nov 2005 to Apr 2006

Sales Assistant

Assisting customers and making sure their shopping experience is enjoyable so they come back. Be involved in stock control and management. Assisting shoppers to find the goods and products they are looking for. responsible for processing cash and card payments

Edgars (South Gate)

2001

To

2004

Sales Assistant (Casual)

Selling, restocking and merchandising. To provide high class customer service and to increase company's growth and revenue through sales maximisation.

MTN

(CCI)

2015

to

2017

Inbound Call Centre Agent

Handle inbound calls by logging queries and complaints on SAP, assisting customers to process sim swaps

Resolving of recharge queries

Blacklisting of devices

Informing customers of latest products

Educating customers about self-service options

Assisting with technical support, Trouble shooting and GPRS configurations.

Investigate and provide feedback to clients

Assisting TL with listening to calls on ICBM

Completing P& A

Driving quality within the team

Eskom

2012

to

2015

Inbound Call Centre Agent

Handle inbound calls, Dealing with Emergencies from time to time in a professional manner, logging faults.

Handling emergencies, accidents and queries professionally on SAP.

Assisting customers by resolving bill queries and account related queries.

Dispatching Technicians and doing follow up. Making sure customers are assisted within the turnaround time.

Promoting safety by educating customers.

Offering one stop call resolution at all times.

(Express Employment Professionals Agency)

Company: Flint Group

12/03/2018

To

23/03/2018

HR Assistant

Assisting Employees by completing the employment survey and helping by completing the employment declaration E-forms, Data Capturing

SED Partners

15/04/18

To

Current

Receptionist

Switchboard operation, Diary management and management of meeting rooms. Monitoring attendance register. Handling event coordination, both internally and externally Handling queries and complaints via phone, email filling and general correspondence. Welcoming and greeting visitors. Organising and serving drinks and refreshments to guests. Transferring calls as necessary. Possibly managing office supplies such as stationery, equipment and furniture. Performing ad-hoc administration duties, Receiving and dispatching deliveries, assisting with mail as required, Responsible for filling and compiling of documentation, prior to meetings (typing, printing &/or binding) Responsible for compiling of documentation, prior to meetings (typing, printing &/or binding).

Taking and ensuring messages are passed to the appropriate staff member on a timely basis. Responsible for assistance with induction process of new employees regarding front office operations and administrative duties. Assisting call centre staff by setting up appointments and dispatching out Technicians, Electricians and Plumbers and Drivers. Handling emergency calls and assist appropriately, Also assisting with follow ups with Insurances and brokers and clients. Capturing new cases and updating it accordingly on Excel, Managing, receiving, capturing and tracking of salvaged stock for record keeping purposes. Responsible for liaising with and reporting of faults to relevant service providers (IT, Telephones, Internet / Wi-Fi / ADSL, Electricity, Printers, etc.)

REFERENCES

NAME AND SURNAME

DESIGNATION

CONTACT NO

COMPANY

Ettienne

Manager

086*-***-*** © 072-***-****

SED Partners

Debby Annandale

Recruitment Consultant

031-***-****

Express employment Professionals

Mukelisiwe Mabele

Prepaid Team Leader

079-***-****

MTN (CCI)

Mojapelo Sehume

Supervisor

(011-***-****/3100

Eskom

Michelle Kay

Managing Director

083*******

Mkay Development

Sanesh

Manager

(011-*******

Sneakers

Kgomotso

Supervisor

(011-***-****

Edgars

CONCLUSION

I have extensive Call Centre knowledge as well as Office Administration skills. I am honest and reliable. I strive to maintain good working relationships. Hardworking and determined and able to work under pressure.

I have good communication skills, verbal and written. I work well individually as well within a

team, I adapt and respond well to change

I would like to thank you for perusing curriculum vitae



Contact this candidate