Customer Service Assistant
Resume:
CURRICULUM VITAE
SANAH OLIFANT
PERSONAL INFORMATION
NAME
OLIFANT
SURNAME
SANAH
IDENTITY NUMBER
DATE OF BIRTH
NATIONALITY
South African
GENDER
Female
TRANSPORT
Yes
CRIMINAL RECORD
None
CONTACT TEL NUMBER
073-***-**** (Alt:065-***-****)
EMAIL ADDRESS
ac8xz7@r.postjobfree.com
EDUCATION
FonsLuminus Secondary School
2000
Matric
Damelin
2010
Human Resource Management
Unisa
Current
Law
LANGUAGE SKILLS
Language
Reading
Speaking
Writing
English
Good
Good
Good
Sesotho/Tswana
Good
Good
Good
Zulu/Xhosa
Good
Good
Fair
COMPUTER SKILLS
Microsoft Word,Excel, Internet,Outlook (Fully Computer Literate)
WORKPLACE SKILLS
Customer Relations Management skills
Projects drafting skills on behalf of Donors
Skilled on different supporting systems-SAP, PPS,EBB,DA- VINCI,WASPA,CRM,ICBM,CNMS,KANA,CCNB,PSG
Managing MD’s Diary and handling appointments
Time Management Skills, Ability to read customers, Clear Communication Skills
Data Capturing
Thinking Skills (Problem Solving and decision making)
Teamwork
SPECIAL ACHIEVEMENTS
Selected best customer service call centre agent at CCI-MTN and received an award.
Selected to participate in a campaign for GM(General Motors) under CCI, advising customers and clearing of any information regarding the official announcements, which was made on the 18 May 2017 that GM is transforming its business globally.
ORGANISATION
DATE
POSITION
JOB DESCRIPTION
Mkay Development Consultancy
Feb 2005
To
Nov 2005
Intern Receptionist
Data Capturing. Managing Incoming and outgoing calls and taking messages. Managing MDs Diary and appointments and meetings. Assisting in Project drafting for NGOs Fundraising Visiting possible donors. Meeting deadlines with Excel
Sneakers (OR Tambo Airport)
Nov 2005 to Apr 2006
Sales Assistant
Assisting customers and making sure their shopping experience is enjoyable so they come back. Be involved in stock control and management. Assisting shoppers to find the goods and products they are looking for. responsible for processing cash and card payments
Edgars (South Gate)
2001
To
2004
Sales Assistant (Casual)
Selling, restocking and merchandising. To provide high class customer service and to increase company's growth and revenue through sales maximisation.
MTN
(CCI)
2015
to
2017
Inbound Call Centre Agent
Handle inbound calls by logging queries and complaints on SAP, assisting customers to process sim swaps
Resolving of recharge queries
Blacklisting of devices
Informing customers of latest products
Educating customers about self-service options
Assisting with technical support, Trouble shooting and GPRS configurations.
Investigate and provide feedback to clients
Assisting TL with listening to calls on ICBM
Completing P& A
Driving quality within the team
Eskom
2012
to
2015
Inbound Call Centre Agent
Handle inbound calls, Dealing with Emergencies from time to time in a professional manner, logging faults.
Handling emergencies, accidents and queries professionally on SAP.
Assisting customers by resolving bill queries and account related queries.
Dispatching Technicians and doing follow up. Making sure customers are assisted within the turnaround time.
Promoting safety by educating customers.
Offering one stop call resolution at all times.
(Express Employment Professionals Agency)
Company: Flint Group
12/03/2018
To
23/03/2018
HR Assistant
Assisting Employees by completing the employment survey and helping by completing the employment declaration E-forms, Data Capturing
SED Partners
15/04/18
To
Current
Receptionist
Switchboard operation, Diary management and management of meeting rooms. Monitoring attendance register. Handling event coordination, both internally and externally Handling queries and complaints via phone, email filling and general correspondence. Welcoming and greeting visitors. Organising and serving drinks and refreshments to guests. Transferring calls as necessary. Possibly managing office supplies such as stationery, equipment and furniture. Performing ad-hoc administration duties, Receiving and dispatching deliveries, assisting with mail as required, Responsible for filling and compiling of documentation, prior to meetings (typing, printing &/or binding) Responsible for compiling of documentation, prior to meetings (typing, printing &/or binding).
Taking and ensuring messages are passed to the appropriate staff member on a timely basis. Responsible for assistance with induction process of new employees regarding front office operations and administrative duties. Assisting call centre staff by setting up appointments and dispatching out Technicians, Electricians and Plumbers and Drivers. Handling emergency calls and assist appropriately, Also assisting with follow ups with Insurances and brokers and clients. Capturing new cases and updating it accordingly on Excel, Managing, receiving, capturing and tracking of salvaged stock for record keeping purposes. Responsible for liaising with and reporting of faults to relevant service providers (IT, Telephones, Internet / Wi-Fi / ADSL, Electricity, Printers, etc.)
REFERENCES
NAME AND SURNAME
DESIGNATION
CONTACT NO
COMPANY
Ettienne
Manager
SED Partners
Debby Annandale
Recruitment Consultant
Express employment Professionals
Mukelisiwe Mabele
Prepaid Team Leader
MTN (CCI)
Mojapelo Sehume
Supervisor
(011-***-****/3100
Eskom
Michelle Kay
Managing Director
Mkay Development
Sanesh
Manager
Sneakers
Kgomotso
Supervisor
Edgars
CONCLUSION
I have extensive Call Centre knowledge as well as Office Administration skills. I am honest and reliable. I strive to maintain good working relationships. Hardworking and determined and able to work under pressure.
I have good communication skills, verbal and written. I work well individually as well within a
team, I adapt and respond well to change
I would like to thank you for perusing curriculum vitae
Contact this candidate