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Engineer Manager

Germantown, MD
March 29, 2019

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Derek D. Rucker

***** ****** **. **********, **. 20876

240-***-**** (c)


Highly organized with 10 plus years of experience in Audio-Visual media and technologies. Analytical and problem solving skills with excellent customer service abilities. Strong organizational skills with critical thinking, logic, and reasoning to identify alternative solutions, conclusions or approaches to problems.

Customer Service

Technical Support



Standard Operating Procedures



National Science Foundation (NSF) February 2018 – March 2019

AV/IT software and hardware management and room configuration.

User support for Webex, BlueJeans, Skype for Business, Jabber, Outlook and NSF Fastlanes.

Control systems operation of Crestron, Polycom, Cissco, and Tandberg units.

Set up and configure production switcher (Vaddio) for MEM events. Troubleshoot connectivity issues.

Provide support for on-site multi-cast webcasting /content streaming.

Enter service request tickets into Siebel reporting system

US Pharmacopeia September 2017 – December 2017

Setup, configure, and utilize seamless switcher solutions for live event productions

Operate and maintain Sony Anycast broadcast cameras and switcher solutions for live events streaming and recording

Troubleshoot network switches, routers, and access points.

Maintain and update digital signage.

Provide support and training for USP international sites with regards to VTC and Webex

Troubleshoot issues with client-owned mobile devices and computers.

Independent Contractor 2015 – 2017

Technical AV assignments for local and National AV and Staffing companies.

IT/Help Desk/ AV Support, Stagehand and Stage Management

Hired as an A1 – A2, Video Tech, V2, Switcher/Playback Pro Operator

General Sessions/Breakout Tech/ARS-Turning Point, computer operator Mac and PC

Worked for clients such as: Microsoft, Oracle, AOL, Capital One, The Creworks, Inc, JBV Productions.

Digicon Corporation 2013 - 2015

IT/Help Desk/AV Support Technician working with computers and computer systems to program, enter data, or process information.

Supports Adobe Connects, Skype for business and Webex sessions and serves as technical support for graduate level classes.

Determines formats, approaches, content, and levels to meet objectives within budgets.

Creates reports and staff training manuals.

Operational support utilizing Crestron, AMX, Polycom, Cisco and Tandberg systems, controllers, and codecs.

Troubleshoots technical issues using Crestron toolbox software package.

Independent Contractor March 2012-Present

Freelance assignments performing operational support and guidance as an AV Technician (Lead) installing AV equipment and digital signage and monitors in common areas, classrooms and auditoriums. A2, lighting tech, V2, Stage and Event Management and oversight of high level complex projects and events. Stage Manager for theatrical, concerts and corporate product roll-outs for local and national labor/AV companies.

Setting up, operating, testing, and configuring audiovisual equipment, audio consoles, digital signal processors and room and lighting controls for press events, General sessions, meetings and special events.

Self starter with strong verbal and written communications skills.

International Development Resources (IDR) June 2008 – March 2012

AV Specialist II

Serves as the Lead AV technician/technical consultant for the Events Management division of the National Institutes of Health (NIH), managing 3 technicians, and 2 event coordinators

Directs, coordinates, plans and manages approximately 140 video teleconferences (VTC) per quarter, in (2) auditoriums seating 500 and 260 people respectively, and (4) classrooms with room capacity for up to 80 participants.

Interacts with high level senior staff members, Departmental Directors, and VIP clients providing technical assistance for conferences, meetings and special events held on campus.

Provides computer related technical assistance (PowerPoint, MS Word, Excel and Adobe Connect), as it pertains to the integration and interdependence of each event, production, meeting, and special event.

Creates reports as needed, and maintains detailed records and logs of all broadcast feeds and signal quality.

Communicates effectively, on a daily basis, with Producers, Management, and Clients to ascertain detailed specifications to prepare for conference, meetings, and special events

Works independently on special assignments and as the lead on multiple projects to include PM maintenance, installation of AV equipment and projectors, rack assembly, cable pulling and termination.

Utilizes over 30 years of technical experience with strong knowledge in videography (studio/field) as an audio engineer for concerts, lectures and general sessions.

Handles, wires and sets up IT and Networking solutions for conferences, general sessions, and VTC’s, codec’s, Tandberg, AMX controllers, polycom, IP/ISDN, WAN, LAN, Wireless Networks, Ethernet (NIH), router/hubs, Speaker Ready Rooms, PC’s, Adobe Connect, and production software.

Freeman Audiovisual November 2007 – June 2008

Freelance/Independent Contractor

As an independent consultant for organizations such as, Microsoft, Functioned AOL, Time Warner Audio, and National performers and artists

Performed the duties of an audio engineer (A1) for ballroom functions and performances, general sessions, breakout rooms, special events and trade shows

Imaged video projectors; Christie’s (5 & 10 k) high resolution projectors, cable runs to include coax, RGBHV, control, audio, data cat5/6, and feeder.

Computer technician for presenters, networking solutions, ITSM helpdesk, and speaker ready rooms.

Cameraman (broadcast quality). General session, corporate roll-outs and special events

Marriott Bethesda North Conference Center & Hotel

Director of Events Technology May 2007 - November 2007

Operations Manager February 2006 – May 2007

Managed all Event Technology Operations, and administrative functions.

Served as the hiring official for the department, and supervised (2) lead and (7) AV technicians

Submitted department budget requests, managed Profit and Loss statements, tracked re-rental costs as a percentage to sales. Ensures technical and legal safety guidelines are strictly followed for all projects.

Handled audio-visual presentations including logistics, technology sales, staff training, and technical consultant to clients and business councils.

Prepared proposals and assisted in the sales and pre-event preparations with Banquet’s, Management, guests, and clients.

As the Operation’s Manager-Directed all AV related floor activity to include set-up and strike of equipment, associates relations, communications and coordination with staff and guests.

Scheduling and production coordination for customers and employees.

Presentation Services, Inc. June 2000 – January 2006

AV Technician (Audio A1)

Performed the duties of an audio engineer (A1) for all ballroom functions and performances, general sessions, breakout rooms, special events and trade shows

Imaged video projectors; Christie’s (5 & 10 k) high resolution.

Computer technician for presenters, networking and speaker ready rooms

Cameraman (broadcast quality). General session, corporate roll-outs and special events

Manage multiple assignments simultaneously.

Strong communication and interpersonal skills.


.WPFW 89.3 FM Radio – Board Operator, Remotes and Public Affairs Programming.

.WTOP FM 103.5 – Overnight Board Operations

.WXEX TV-8 Richmond, Va.- Master Control, Production, and Tape Center

.IMAX Projectionist – Smithsonian Air and Space Museum


University of Maryland University College, Adelphi, Md. January 2005 – Present

American University, Washington, D.C. September 73 – April 78

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