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Office Assistant Sales

Location:
Orlando, Florida, United States
Posted:
March 28, 2019

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Resume:

SHERINA V. COLAIRE

Professional Summary

Enthusiastic and well-organized Administrative professional offering excellent communication and computer skills. Meets deadlines, works with high level of multicultural awareness and adaptability.

Skills

Attention to detail

Team building

Filing and data archiving

MS Windows proficient

Proficient in cash management

Quick learner

Strong client relations

Multi-line phone talent

Critical thinking

Strong verbal communication

Work History

OFFICE ASSISTANT 09/2018 to PRESENT

PERSONNEL SOLUTIONS PLUS (ORLANDO HOUSING AUTHORITY)

Greet incoming visitors, residents and other individuals who are seeking Public Housing and or Housing assistant.

Answered customer telephone calls promptly and in an appropriate manner.

Collect and review Request for Tenancy Approval packets for accuracy.

Handled all customer relations issues in a gracious manner and in accordance with company policies.

ADMINISTRATIVE OFFICER lll, 08/2015 to 12/2017

VIRGIN ISLANDS DEPARTMENT OF EDUCATION – ST. THOMAS, VI

Oversaw inventory and office supply purchases.

Processed accounts receivable and accounts payable.

Performed accounts receivable duties including invoicing, discrepancies and reconciliations.

Use of Microsoft Office.

Analyzed departmental documents for appropriate distribution and filing.

Unit Manager, 05/2012 to 07/2015

Eastern National – St. John, VI

Answered and managed incoming and outgoing calls while recording accurate messages.

Oversee inventory activities, including materials monitoring, ordering or requisition, and supply stocking or re-stocking.

Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas, and transportation.

Provided an elevated customer experience to generate a loyal clientele.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

GIFTSHOP CLERK, 12/2007 to 09/2012

CANEEL BAY RESORT – ST. JOHN, VI

Greeted customers entering the store to ascertain what each customer wanted or needed.

Described product to customers and accurately explained details and care of merchandise.

Answered product questions with up-to-date knowledge of sales and store promotions.

Answered customer telephone calls promptly and in an appropriate manner.

Maintained established merchandising standards, including window, sales floor and promotional displays.

CUSTOMER SERVICE SUPERVISOR, 02/2009 to 09/2011

SEARS HOLDINGS – ST. THOMAS, VI

Solved unresolved customer issues.

Trained staff on operating procedures and company services.

Worked with the management team to implement the proper division of responsibilities.

Answered customer telephone calls promptly and in an appropriate manner.

Mentor new sales associates to contribute to the store's positive culture.

Asked open-ended questions to assess customer needs.

Determined travelers needs by asking relevant questions and listening actively to the responses.

Education

High School Diploma: 2007

Cornerstone Christian Correspondence School - Townsend, GA



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