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Customer Service Manager

Edmonton, AB, Canada
March 28, 2019

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Mary Dallian Quinita

**** ** ****** **, ********, AB, T6L 2W6

Phone: 780-***-****



Exceptionally experienced and resourceful Manager with over seven years’ experience in planning, organizing and overseeing the day to day operations of a high-paced fast food restaurant; ensuring guidelines are met and records maintained and reported; supervising multiple workers and assigning daily tasks to meet organizational goals and a superb customer experience.


● Documented success with over 10 years of customer service in the food service industry.

● In-depth experience performing a variety of tasks in a busy environment such as ensuring company procedures and practices are followed, ensuring a safe and clean work environment, processing daily reports and inventory all while maintaining a high quality level of customer service.

● Able to rectify customer needs in an efficient and fair manner.

● Superb organization, analytical and problem solving skills.

● Proven track record in maintaining good public relations and customer service with customers and employees of an organization.

● Experienced managing multiple employees with different personalities and language barriers.

● Experience in maintaining inventories and requisition of supplies and equipment.

● Able to learn and adapt quickly under pressure to meet or exceed expected goals. PROFESSIONAL WORK EXPERIENCE


BT Foods Ltd (Tim Horton’s) - Edmonton, Alberta (Oct 2008-Present)

● Became store Manager October 2014, prior to that a shift-supervisor.

● Responsible for the well-being of all team members on duty.

● Ensure that all goals are accomplished to allow for a seamless transition for the upcoming shift.

● Using internal company software, created and managed employee goals and objectives, and any necessary training.

● Promptly attended to any customer or employee concerns in a tactful and courteous manner.

● Conduct hiring, training, and employee evaluations.

● Ensure accurate reporting and processes are followed for audit purposes by team members.

● Lead team to consistently achieve over 98% pass rate during monthly audits.

● Maintained and continuously sought knowledge via internal training to meet or exceed standard industry practices; such as food quality, sanitation, safety and employee training.

● Manage and maintain inventory to ensure proper levels of product are available on hand. Mary Dallian Quinita Resume continued...

● Implement strategies to maintain peak operational efficiency during busy periods of time to help maintain goals; such as low drive-thru wait times.

● Create and manage duties for employees throughout the work week while maintaining efficiency during busy peak hours.

● Organized employee team building functions.

Dietary Aide

South Terrace Continuing Care Centre - Edmonton, Alberta (Oct 2014-Present)

● Prepare meals and drinks for patients’ according to planned menus meeting strict dietary requirements on a per patient basis.

● Checking food quality and ensuring each patient accurately receives the appropriate meal.

● Set tables according to arranged seating charts for patients.

● Ensure cleanliness of facility such as bussing and washing used dishes, sweep and mopping of floor areas, and sterilizing eating and food preparation surfaces. Assistant Purchaser

MYB Food Net Inc- Manila, Philippines (Nov 2007-Sep 2008)

● Receiving and checking the quality of good received from couriers and suppliers.

● Estimating general day to day expenses.

● Prepare and maintain inventory of store stock; ordering supplies appropriately.

● Monitor presentation and image of restaurant throughout by maintaining a clean and tidy environment for employees and customers.

● Sourced and negotiated pricing for all food items, equipment and supplies.

● Keeping food, beverage and supply costs under control.

● Completing paper work associated with day to day operations and filing accordingly.

● Ensuring all equipment is correctly used, maintained and cleaned properly. EDUCATION

● Associate Degree in Computer Secretarial - Philippine Christian University (2000)

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