Sign in

Excellent verbal and written communication and interpersonal skills

Brampton, ON, Canada
March 28, 2019

Contact this candidate


*** *********** *****


Post Code: L*X *P2

Ontario, Canada




I am an outgoing professional with quality experience in Banking, Customer Service and HR Administration. I enjoy working with people and have confidence when confronted with difficult situations. I am driven and excel in a competitive environment, whether working individually or in a group setting. I am seeking an employer that rewards based on performance and competence and notice the desire and ability to succeed.


Excellent verbal and written communication skills and interpersonal skills.

Decision Making and Creative Thinking skills

Analytical and problem-solving skills

Paying attention to detail

Quick learner and active listener


Worked closely with the Project Management team of ANZ-UDC during the transition of Business.

Designed the Business Information manual for the team during the transition phase.

Planned, designed and implemented the new and efficient processes of Bailments and Floorplan facilities, to minimize the error rate and improve the work efficiency.


ANZ-UDC Finance

UDC Finance takes a great pride in lending the funds needed for vehicles, plant, equipment and machinery.

Business Settlement Officer – Jan’17 – March’19

Key Responsibilities:

Review settlement details for authorization.

Authorize and process funds required for settlement.

Accurately review data, ensuring all loans are entered correctly and according to policy.

Ensure settlements occur in an accurate and timely manner.

Created and reviewed all the security and loan documentation has been executed correctly and all approval conditions are satisfied prior to settlement and the release of funds.

Be guided on a set of processes and continually improve processes and create time efficiencies.

Respond to day to day enquiries with commercial managers in relation to operational issues which would include the receipt and settlement of client deals or client identification requirements.

Liaising with Client and lending team as needed for investigation of payment instructions or location of funds.

Prepare deals for payout, and payout deals from other members of the team.

Setup facility agreements (Floorplan, Bailments, Easylink & Assetlink) and Term loans.

Managed Floorplan Facility process, reviewing the credit limit and processing the drawdowns for used and new vehicles.

Managed Bailment facility process, reviewing the credit limit and processing the drawdowns for New vehicles only.

Interacts with the Account Managers, credit managers, dealers and distributors to compile the information to ensure the accuracy and completeness of documents and drawdowns.

CBV Collections, Burnaby, BC, Canada

Collection Officer – Sept 2015 – July 2016

Key Responsibilities:

Advise customers of necessary actions and strategies for debt repayment.

Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.

Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

Record information about financial status of customers and status of collection efforts.

Negotiate credit extensions when necessary.

Receive payments and post amounts paid to customer accounts.


Assistant Team Leader (HR) – HR Oct 2013 – July 2015

Key Responsibilities:

Expert in full recruitment cycle components sourcing resumes, networking, assessing job description and salary negotiation.

Assisting with recruitment and on-boarding, health and safety and organizing training and development

Expert in Developing recruiting strategies by identifying sources of applicants, including: universities, professional associations, social media, LinkedIn, job boards, cold calling and referrals.

Answering outsourced staff’s queries via email and telephone, data entry into HRMS systems, using MS office

Attendance, leave and vacations, execution of performance appraisals.

Developing and maintaining strong candidate relationships and providing updates to all applicants within a timely manner

Generates related letters and documentation to support department directives and initiatives related to increments, transfers, promotions, bonuses etc.

Implementation of Company norms and disciplinary procedures, employee counseling & compliance issues.

Maintaining attendance, updating leaves for the payroll every month.

Issuing warning letters and termination letter for abscond employees.

Issuance of experience letter and service certificate to the exited employees.

Gold Buyers International, London, UK

HR Administrator, May 2012 to Jan 2013

Key Responsibilities:

Initial screening of candidates for lateral & entry level and coordinating the final round with the operations manager.

Salary negotiation for the short listed candidates.

Issuance of Contracts for the selected candidates.

Due diligence checking including Reference checking and administering behavioral testing.

Communicate, advise, collaborate and update Hiring Managers throughout all stages of the recruitment process.

Maintaining attendance, updating leaves for the payroll every month.

Exit interview, Issuance of service letters

HSBC Bank, Sales Support Officer

Jul 2010- Oct 2011

Key Responsibilities:

Capturing, evaluating, and reporting on data areas determined by the Senior Leadership team typically including:

Volume of Work

Identifying necessary data elements for indicators/outcomes and develop systems to capture this data.

Generating and analyzing reports for trends/patterns.

Maintaining a schedule of reports and distributing to agency staff and internal/external committees on an ongoing basis.

Ensuring that data from reports is presented in a user-friendly format and made accessible to staff, Manager and Business Heads.

Identifying benchmarks/norms for state data elements and develop comparisons of the sets of data.

Designing Dashboards that has Business performance and sending it to Business heads.

Utilizing data cubes, V-Lookup and pivot tables to collect data from a wide variety of sources and combining the information into meaningful reports that are both timely and accurate for dashboard reporting.

HSBC, India

HR Administrator, Nov 2009 to Jul’ 2010

Key Responsibilities:

Initial screening of candidates for lateral & entry level and coordinating the final round with the operations manager.

Entirely responsible for IJP-Internal Job Postings, from issuing the IJP till the final formalities of giving confirmation letter to the shortlisted candidates.

Salary negotiation for the short-listed candidates.

Handling the end-to-end On-boarding process of New Joiner’s.

Complete documentation of Personnel Records.

Issuance of Appointment Letter, Non-disclosure agreement, Code of conduct documents

Maintaining attendance, updating leaves for the payroll every month.

Verifying the documents prior their fitment.


BSc Human Resource Management Feb’08-Feb’10

(Certified from NZQA)

Western International University Phoenix USA

GPA 3.67 (B+)


Nationality : Indian

Date & Place of Birth : 26 August 1983 / New Delhi, India

Visa Status : Permanent Resident

Languages known : English & Hindi

References : Will be furnished on request

Contact this candidate