Manager Customer Service

CURRICULUM VITAE-THANDI LINAH MABUZA

ADDRESS P.O. Box 6943

Mbabane

Swaziland

CONTACT NUMBERS 7607 4707 (C)

**** **** (H)

PERSONAL DATA

SURNAME Mabuza

NAMES Thandi Linah

D.O.B. 19 June 1971

NATIONALITY Swazi

GENDER Female

DRIVERS LICENCE 060431

ID NUMBER 710**********

DEPENDENTS 2

E-MAIL ADDRESS *************@*****.***

EDUCATIONAL HISTORY

LAST SCHOOL ATTENDED Enkhaba High School

GCE “ O level

TAINED ON:

Supervisory, Management

Customer Care,

Money Laundering

Development Programme,

HIV Counseling and

Responsible Gambling 1,2,3

WORK EXPERIENCE

1993- 1995 Temporal teacher Sigangeni

Primary School

DUTIES

• Teaching Grade Six- teaching all subjects

1996-2009 Royal Swazi Spa Holdings

COUNT CLERK

DUTIES

•Counting and Balancing monies counted for gaming

•Checking if Count Aids captured the correct meter readings

•Filling all paperwork obtained from the count

ADMINISTRATION CLERK

DUTIES

•Checking and balancing all paperwork from all departments

•Calculate all gaming levy

•Control all gaming stationery

•Ensure all invoices received in Creditors comply and signed off

•Prepare all financial and management report

.Keeping the office near and tidy at all times

.Working hand in hand with other departments

. Auditing and ordering stationery for department

. Checking if count clerks and count Aids are at work on time and in correct uniform

.Schedule meetings for the department

.Forwarding staff queries and complaints to head of department

.Filling all departmental paper work

.Making sure all procedures are followed

. Checking if all count monies balances before taken to the vault

•Reconcile listings of all outstanding credit instruments i.e. debtors list

•Authorize all gaming journal entries and ensure that revenue, expenses, assets and liabilities are reconciled to the general ledger on a monthly basis

CASHIERING SUPERVISOR

DUTIES

•Make sure guest complains and queries are attended to

•Make sure staff is at work on time, in full clean uniform

•Take disciplinary measures to poor performing cashiers

•Obtain bank references

•Work hand in hand with other departments and banking institutions

•Train and develop staff to meet the expected standard

.Processing credit cards and debit cards

•Conduct monthly performances appraisals for cashiers

•Making sure collection of banking is done when necessary

•Checking if all monies balance before taken to the safe

•Process month end report

•Checking all foreign arrival lists are timeously acted on

•Liaise with the collection department regarding outstanding debtors

•Supervise cashiers at all times

.Compile daily reports and send it to relevant people

.Making sure gaming procedures are followed

2006 to 2008

Practicing HIV Counselling in the work

1st September 2009- 31st January 2018

CASHIERING SHIFT MANAGER at Happy Valley Casino

DUTIES

•Making sure department have enough staff

•Train and monitor Supervisors in running a shift

•Ensuring all equipment used by staff is working at all times e g speed points, money counters, UV lights etc

•Making sure cashiers floats balances

•Conduct cashier’s interviews

•Training new cashiers

•Doing appraisals for cashiers

•Check daily all banking

•Attending to customers queries

•Taking disciplinary measures to misbehaving and underperforming cashiers

•Sending daily reports to relevant people

•Attending management meetings

•Set upon of new procedures where possible

•Preparing and sending daily chip accountability to head of departments and Surveillance

.Training staff on money laundering

•Interacting with other departments for better service

.Preparing work roaster

.Balancing Credit cards and Debit cards against bank statements

ACQUIRED SKILLS

•Strong sense of responsibility

•Ability to make decisions

•Lead and organize a department

•Able to work independently and in a team

•Work without Supervision

•Ability to work with other departments

•Able to handle pressure

.Strong interpersonal skills

.Strategic management skills

.Hard worker and keen to learn new things

.Honesty

.Punctual

.Fast learner

.Good communication skills in English and Siswati

.Ability to take lead where necessary

.Best customer service

.Computer literacy ( Microsoft Excel and Word)

REFERENCES

Mkhululi Maziya

General Manager

Phela- Live Wellness Centre

+268-****-****

Michael Mncina

Administrator

Royal Swazi Spa

+268-****-****

Bonsile Shongwe

073-***-****

David Nyembe

Slots Manager

Happy Valley Casino

+268-****-****

Contact this candidate