Sign in

Help desk technician

Wexford, Pennsylvania, United States
March 28, 2019

Contact this candidate


Danielle Lewis

**** ******* ***** * – Apt *** - Brooklyn Park, MN 55429 216-***-**** Summary

• To work with an organization which provides me an opportunity to grow as a professional as well as an individual and where my potentials can completely be utilized to serve the organizational goal.

• Technical Skills: HTML CSS Java C# C++ Python


• Associate's in Computer Science - North Hennepin Community College – Brooklyn Park, MN 2016-2017

• Completed an Honors course in Python with a focus on data analysis - GPA: 3.86

• B.S. in Scientific & Technical Communication - Michigan Technological University – Houghton, MI 2006-2010 Professional Work History

Client Support Specialist – Target May 2015 – Current

• Resolving clients' technical and procedural computer issues by determining their source

• Treating each client and issue as appropriate to their situation

• Documenting the work done on each issue in a clear manner, with references where needed

• Determining solutions to client issues via both generalized documentation and the records created by my colleagues

• Helping keep knowledge sources as up-to-date as possible so that others don't have to solve a problem that has already been solved

• Alerting those responsible for keeping those sources up-to-date whenever something new is discovered that isn’t already documented, or if an error is found in existing knowledge

• Advising colleagues on which knowledge sources are relevant to the issues they’re working on Microfiche Processor – The Hartford September 2014 – April 2015

• Converting microfiche to digital format

• Indexing each set of fiche according to the given classification system

• Using the fiche software's features to ensure quality standards are met Assembly Line – Boston Scientific May 2014 – September 2014

• Checking assembled pieces for quality

Productivity Consultant (Helpdesk support) – Vitalyst November 2011 – February 2014

• Resolving technical and procedural issues (primarily, but not entirely, related to Microsoft Office) from a varies environments

• Applying what is known about the way computers work to efficiently and thoroughly resolve issues

• Recognizing and applying the knowledge that each caller and company has their own environment and own specific concerns

• Working with coworkers to successfully answer difficult and unusual questions

• Updating knowledge sources as new solutions are discovered

• Supporting Microsoft Excel: Using various Microsoft Excel formulas, ranging from VLOOKUPs to INDIRECTs and logical function nests, to analyze and report on data. Using PivotTables and PivotCharts, as well as basic sorts and filters, to organize and review data. Developing mail merges

• Creating self-updating data validation drop-downs

• Supporting and troubleshooting Microsoft Word:

• Creating or correcting headers and footers such that they meet customer expectations

• Troubleshooting documents that don't print correctly and issues caused by incorrectly-configured interfaces

• Creating or troubleshooting fields

• Supporting and troubleshooting Microsoft Outlook:

• Resolving corrupt/oversized .ost and .pst files and attachment issues stemming from over-full Temp folders

• Supporting and troubleshooting Microsoft PowerPoint:

• Improving presentation effectiveness via adding, formatting, and animating slide items

• Easing presentation reuse and expansion via themes and slide importation

• Directing the flow of a multi-route presentation via item actions and hidden slides

• Putting together a newsletter for the edification of customers

• Writing articles on the various uses of the Microsoft Office suite, including many of the items mentioned above

• Editing my own and others' articles for clarity, as well as for spelling and grammar

• Using Microsoft Access and raw HTML to prepare articles for conversion into online newsletter format

• Assisting in the creation of a guide to Outlook 2013 for the use of early adopters

• Working together with others to ensure the creation of a high-quality product

Contact this candidate