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Customer Service Sales

Toronto, ON, Canada
March 28, 2019

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Naznin Jamal

** ***** ****** ******

North York, Ontario

M3C 4B9

Phone 416-***-****



George Brown College. Toronto, Ontario

Upgrade Grade 12/13


Secretary/Administration Certificate


School of Hairdressing & Aesthetics,/ Makeup artist

Montreal, Quebec


Seeking for an opportunity in the financial industry and have the willingness to acquire new skill sets, take on challenges and complete any education / licenses examinations required for a career advance.


I am prudent and detailed-oriented who is passionate about providing thoughtful and friendly assistance to clients. By being good and patient listener, it allows me to better connect and communicate with clients for what they desired. Then utilizes my knowledge experience to tailor my service to best meet client's needs at the same time promoting profitability.


Scotiabank: 2007 - 2015. Toronto

Teller/Customer Relations Representative/CRR/ SDB Custodian

* Helped customers at the register in a quick, efficient friendly demeanour.

*Handled customer complaints and never let customers leave Unsatisfied

*Quickly and efficiently and accurately assisted customers and non-customers transaction and inquiries.

*Conduct financial and non-financial transactions for clients in an efficient and reliable manner while ensure clients satisfactions are maintained at the highest level.

*Seize business opportunities arise from conversation with clients in an efficient and direct then to appropriate colleagues for the best services.

*Provide clients with friendly yet informative assistance to their requirements and connect them with the right solutions and accessories.

Scotiabank : 1994 - 2007. Ottawa Teller/Customer Relations Representative

*Quickly, efficiently and accurately assisted customers - non customers with FFT transactions.

*Comfortably did the more complex transactions, and assisted other staff if they were struggling.

*Stepped up as a balancing Teller/ commercial/For-exchange/CRR

*Customer focused and always kept them at my number one priority.

Bank of Montreal.

1st Canadian Place Toronto, Ontario

Credit card/ security / Analyst/ Customer Service Representative/ teller

* Conduct financial and non- financial transactions for clients in an efficient and reliable manner while ensure clients' satisfactions are maintained at the highest level.

* Seize business opportunities arise from conversations with clients and direct them to appropriate colleagues for the best possible services.

* Customer Relations Representative

-Help acquire customer relation by making calls and use excellent gate keeping skills. Go through lists to help prioritize calls for sales officers.

*Assisted customers and non-customers with inquires/transaction and demonstrations.

*In charge of stationary and making sure branch stays complaint and under budget.

* Lend my expertise / experience to any team member needing it.

*Help Customer Service/ forex exchange /commercial teller/ tellers when in need.


*Excellent interpersonal skills, written oral skills

*Strong ability to work independently and in a team environment

My experience as a CRR at Scotiabank Proactively demonstrate lobby leadership in the customer lounge, help & advice area and in self serve areas of the branch with the goal to deliver an enhanced customer experience and create a positive “First Impression’” by greeting and engaging customers in a range of sales, service and informational conversations

*Excellent prioritizing skills and multi-tasker.

*Follow the established policies in accordance with the supervisor's direction

*Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations

*Meet walk in customer's transaction needs and resolving their concerns

*Resolve inquires and provide a high degree of service and support for personal and business banking clients while maintaining an overall low risk profile for the bank

*Accountable for the stationary supplies and brochure materials for the Scotia Plaza Branch

*Process Canadian and USA sundry drafts, Money Orders, Wire transfers, Western Union Money transfers and certified cheques

*Assist clients regarding to Day to Day accounts, GIC, RRSP, TFSA, SMDI, INVESTMENTS,MORTGAGE Rates, payments,change of payments, payout amounts, investigation and various processing needs

*Adhere to banks regulatory policies and serve the client With Scotia service standard in mind.

*Ensure all documentation meets bank required standards

*Maintain work environment organized and in control

*Replace Scotia cards and forward investigation to the appropriate departments

*Successful with internal branch referred sales opportunities

*Contribute to the overall business objectives of the branch team and goals.

*Commitment : I am committed to ensuring that all aspects of my department are met to the highest standard. I am willing to go the extra mile when necessary

*Flexibility : I adapt very quickly and effectively. I always try to understand and appreciate different and opposing perspectives on an issue

*Perseverance: My ability to learn quickly and be proactive gives me the confidence to develop my skills and succeeding

*Efficiency: I am a self starter and always find ways to accomplish with the available amount of time and resources.

*Excellent Customer Service Skills.



*English/ Kiswahili/ Gujarati/ Hindi / Urdu



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