Frank C Smierciak
Throughout my successful career I have developed a robust skillset in areas such as Information Technology Management, Customer Service, ERP systems (MAPICS), Software Development methodologies and tools, Project Management certifications such as Agile and PMP, and the ability to communicate with all levels of an organization. I have assembled and lead project teams to successful on-time and on-budget conclusions. At one company, I implemented ITIL based policies and procedures at all new IT and business organizations. My experience has crossed all levels of the corporate world where accurate and timely communications of both good and bad news is paramount to success.
I have started two successful businesses in the computer industry and have a thorough understanding of how to work with people, understand their needs, and manage solutions in a collaborative environment to achieve business goals. I have also worked for large corporations such as Motorola, WebMD and UnitedHealth Group that included managing multiple development and infrastructure projects in a traditional Waterfall and an Agile environment. During that time, I have developed and executed multiple strategic initiatives, delivered projects on time and within budget, identified weaknesses in policies and procedures, and led the efforts make the organizations better. I have been promoted many times during my career and have also received many recognition awards.
I am interested in working for an organization that can provide many challenging situations and the opportunity to deliver solutions that enhance the company, solve business problems and provide the highest level of customer service.
B.S. Electrical Engineering & MBA (12 credits)
20+ years project management experience including PMP / PMBOK and Agile
10+ years iSeries and MAPICS experience
10+ years supply chain and manufacturing experience including ISO / QS environments
Proven ability to improve processes and implement best practices such as ITIL or PMBOK
Advanced level of proficiency with MS Project, Excel, Visio, Word and PowerPoint
10+ years software development and support experience
Highly responsible, analytical, organized with attention to detail
Ability to communicate clearly and concisely
Ability to prioritize and balance multiple priorities and projects
Director, Project Management – 2017 – present
Implemented Agile principles that increased project success rates by 12%.
Managed the installation of enterprise hardware / software solutions.
Successfully managed multiple projects. Completed all projects on-time and within-budget.
Developed standardized project documentation including scope, requirements, budgets, and schedules. Clarity of documents led to increased project completion rates.
Managed company upgrade project that enhanced collaborative environment and decreased IT costs by 24%.
Congressional Campaign Manager – 2017
Created entire campaign team including volunteer management, marketing strategies, fund raising operations, IT services and campaign event management.
Developed and implemented education plan to make certain volunteers accurately reflected the candidate’s positions and executed campaign functions according to overall campaign standards.
Identified and managed all vendors associated with the campaign organization.
Project Manager (promoted to Manager of Project Managers)
UnitedHealth Group, 2002 – 2017 (Left to manage son’s Congressional Campaign)
•Implemented standardized software development practices at acquired companies. Successfully integrated these diverse development teams into existing development organizations.
•As Manager of Project Managers, I implemented Agile-based organizational policies and procedures that led to increased efficiencies, timely status reporting (late reports declined by 35%), and increased project completion rates (project completion rates increased by 38%).
•Led the team to implement and use Agile methodology in concert with overall corporate Agile strategy. Scrum master.
•Identified gaps in M&A processes. Remediation of these gaps required coordination of multiple organizations across United Health. The solutions implemented reduced migration times by 4 months on average while also reducing costs by 25% for a typical migration project. The process flows developed also triggered a reorganization that resulted in further efficiencies gained.
•Led multiple Agile-based software development projects. Led daily sprint reviews and scrum meetings verifying that all team members were performing as required to maintain the project schedule. Successfully kept distractions from impacting the team’s productivity.
•Part of a team that designed and implemented the entire Agile / Scrum methodology for the migration from HP Service Manager to ServiceNow. The project implemented ServiceNow on time. Ongoing development and customization of ServiceNow continued using the same methodology.
•Developed a series of educational opportunities for acquired employees to understand and be able to function in the United Health Corporation. Prior to this effort, there was no centralized education available. The implementation of this project resulted in reduction in help desk calls of 50% during the first weeks of a migration project. The ongoing results were slightly higher.
•Led the effort to develop and implement a long-range strategic plan for the organization. The plan was developed with the help of both internal and external customers and was implemented with highly admired results. We were solicited to help develop for additional organizations.
•Led and contributed to the development of SOW’s, charter statements, scope statements, RACI charts, WBS and business direction statements working with business stakeholders. Worked in a collaborative way with business and technology members to solicit requirements and develop solutions.
Director, Development and Technology
WebMD, 2000 – 2002
•Reduced call center support times by 15%. Improved overall functionality of call center technologies and support methods.
•Multiple platform management including UNIX, IBM and Windows servers.
•Created the PMO for the division. PMO organized and formalized the project methodologies used across the division. Office included forecasting and capacity management.
•Researched, developed and executed a strategic plan to double the medical insurance claim volume of our division through the use of exciting UNIX and web-based technology that allowed our future customers to track claims many times more efficiently than their current vendor. The plan was a complete success resulting in increased customer claim volume by 30%.
•Part of the team that set direction for the WebMD family of web sites. The team was responsible for business requirements and technology decisions along with some content considerations. Managed multiple data center projects.
•Developed and executed a plan to bridge two previously diverse divisions. The plan was very successful and resulted in 20% efficiency increase and 25% reduction in software development time and 5% increase in data center uptime metrics.
•Implemented an Agile software development methodology for a team of 50+ developers that resulted in 10% defect reduction, better editing capabilities and 12% increase for on-time error-free code release.
Dean’s Advisory Council
School of Engineering and Applied Science at S.U.N.Y. at Buffalo
•One of the founding members of the council. Previously the University did not have a bridge that linked industry needs with the educational curriculum. The council provides direction for the college regarding the relevance of curriculum and research at the university. The council has been extremely successful in providing more opportunities for graduates as well as fundraising for the school of engineering.
Bachelor of Science in Electrical Engineering, S.U.N.Y. at Buffalo, 1989
Associate in Applied Science, Electrical Engineering Technology, E.C.C.
UHG / Optum Technology - Agile methodology
Project Manager Book of Knowledge (PMBOK)
Project Management Professional (PMP)
Motorola University - Manager of Managers
Focused Motorola Management Institute
Lean, Six-Sigma, JAD, RAD
•Twenty years of information technology project management experience in various capacities including senior management and management of global software development, Corporate Project Management Office, IT financial management, telecommunications and performance management.
•Trained and skilled in multiple project management methodologies and tools including PMBOK/PMP, Agile, JAD and RAD. Highly skilled in tools such as Planview, MS Project, Visio, SharePoint, Microsoft Office, and other productivity tools.
•Change agent that has provided leadership to innovate and revitalize many organizations.
•IVR design and support and telecommunications installation and support.
•Possess high analytical skills and the ability to perform research and develop solutions based on the analytical results, customer needs and competitive forces.
Frank C. Smierciak, 43 Hemlock Lane, Lancaster, NY 14086