Customer Service Office

DEEPTI KAILEY

** ****** **** *****, *******, AB T3J 0B4

************@*****.***

Ph: (289)- 541 5624

PROFESSIONAL SUMMARY

Ability to provide outstanding customer service.

Effective communication skills & able to effectively Multi task.

Customer oriented service skills.

Proficient computer skills experienced with various programs

Proactively respond to challenges and driven by customer & business requirement.

Understand the importance of daily and weekly sales revenue goals.

Achieved computer proficiency; demonstrated knowledge in Microsoft Word, Excel, PowerPoint and other software programs.

Proficient in conflict management and interpersonal communication skills.

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EXPERIENCE

Accounts Payable, Nov 2017 Feb 2019

Charger Logistics Company, Brampton, ON

Perform general office duties such as filing, answering telephones, and handling routine correspondence.

Issuing Payments to Carriers by using Sage software.

Paperwork auditing like Bill of Lading, Proof of Delivery, Lumper receipts, Manifest for inward & outward through Fleet Manager Software.

Communicate with Dispatchers and carriers as well for day to day updating about loads confirmation

Accounting, Dispatcher, Dec 2016 Oct 2017

Himalaya Transport Inc, Brampton, Ontario

Receive or prepare work orders.

Oversee all communications within specifically assigned territories.

To get Load confirmation from other companies.

Prepare the paperwork of Drivers for their route.

Customer Service Representative, Jun 2016 Nov 2016

Indigo Group, Brampton, Ontario

Receive and count stock items, and record data manually or using computer.

Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards.

Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.

Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment.

Issue or distribute materials, products, parts, and supplies to customers or coworkers, based on information from incoming .

Office Administrative, Nov 2015 May 2016

Quantum Financial, Brampton, Ontario

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Review insurance policy terms to determine whether a particular loss is covered by insurance.

Check to ensure that appropriate changes were made to resolve customers' problems.

Office Associate, Jan 2011 May 2013

Wal-Mart private Limited, Delhi, DL

Create, maintain, and enter information into databases.

Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

Complete forms in accordance with company procedures.

Schedule and confirm appointments for clients, customers, or supervisors.

Make copies of correspondence or other printed material.

EDUCATION

Logistics & Supply Chain Management Sep 2017

Canadore College, Mississauga, ON

Business Management, Jan 2017

Canadore College, Mississauga, ON

Paralegal, Mar 2016

Sheridan College - Davis Campus, Brampton, ON

MBA, Apr 2014

Punjab Technical University, Kapurthala, PB

B.COM (Professional), Sep 2011

Guru Nanak Dev University College, Amritsar, PB

CERTIFICATIONS

MS Office

Wal-Mart Certification

Smart Serve Certification

CSR Certification

REFERENCES

Available upon request.

Contact this candidate