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Customer Service Office Assistant

Las Vegas, NV
March 28, 2019

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Katayoun Azarpour

**** ********** ***** **. *** Vegas, NV, 89147.

E: P: 702-***-****

To whom it may concern

I am writing to apply for the available position at your establishment, I am confident that my

skills are well-aligned with the role, and I would be an excellent fit for your organization.

My skill-set and industry expertise are comprehensive and up-to-date. I make it my top priority

to see the daily assignments are done well and efficiently. My career has also seen its share of

achievements; while worked as an inventory/billing clerk at Lexus of Las Vegas, I have assisted

the controller in many tasks, company audits, and assist with lender issues among many. As a customer service coordinator at Lexus of Las Vegas I assist many guests with their issues.

I believe my experience and track record make me an excellent fit for this opportunity. I have

enclosed my resume for your consideration. Please feel free to contact me via phone or email

at a time of your convenience to discuss my back ground as well as the requirements for the


Yours Sincerely

Katayoun Azarpour

Katayoun Azarpour

4226 Prosperity Point Street

Las Vegas, NV 89147

702- 523-8903


A highly experienced executive clerk offering extensive background in support of multi- skilled tasks of a busy office is in search of a leading office position in a medium to large scale company.


Customer Service oriented Excellent in verbal and written communication. An effective team player or can function singly as well. Detail oriented, accurate and capable of effectively prioritizing workloads. Capable of handling multiple tasks effectively. Strong in organizational problem solving. Notary Public


• Advance Level (High School- pre college diploma). London, England • Advance level secretarial David Game College, London, England. • Excel Office Program, College of Southern Nevada, Las Vegas, Nevada • Certified Loan Processor, American School of Mortgage Banking, Las Vegas, Nevada. General Education Degree, College of Southern Nevada/Clark County School District.


2005: Lexus Certified, Accessory, Lexus Communication Skills.

2008: Lexus Senior Certified Telephone and Customer Communication.

2015: Lexus Master Certified, Advance Level of Accessory in Sales I Customer Care Interactions


2005- Present:

Lexus of Las Vegas, Las Vegas, NV

January 2018 to present

Service coordinator

My duties consist of customer service, being a liaison between service advisors and customers. Attend to customer issues. Coordinate appointments in timely manner for service. Contact Lexus corporate for customer related issues. Review repair orders for month end statistics. Assist sales with after purchase product and service set up. Verify warranty through Dealer Daily and Lexus National Service History.

August 31 2005 to January 2018:

I held a senior lead office staff for the past thirteen years. Review contracts, financial packages and forward the documents to lenders. Billing the incoming purchased vehicles, issue payoffs for trade-in vehicles, post aftermarket warranty. Post ACH payments for contracts and research part invoices. Perform month end parts statement reconciliation. Post warranty payments from manufacturers, and manufacture's incentives. Challenge the unpaid, and performing monthly reconciliation of all accounts. Forward manufacturer rebates, and follow up on payments. Post pre delivery inspection payments, challenging the unpaid claims. Posting lender payments on dealer participation and challenging unpaid balances. Handle submission of Notary Public, and producer license applications. Perform the dealership daily updates with the new vehicle inventory. Post incoming vehicle inventory to accounting. Processing non-sufficient fund (NSF) checks for payments and forwarding to district attorney's office for further action when indicated. Submitting 8300 forms to IRS. Bill chargeback commission on unpaid reserves and prepare monthly statement for finance directors. Perform weekly schedule clean up. Utilize USC, and Excel software program for various work applications in the office.


Prestige Motors, Las Vegas, NV

Office Assistant Manager, performed accounts receivable and accounts payable duties. Processed vehicle titles to change ownership. Processed incoming vehicle inventory and issue stock numbers. Prepared monthly and year end reconciliation for CPA accounting firm.

Verified bank packages/contracts to be submitted to the appropriate institutions. Submit statements to attorneys for liens and loans on weekly base. Monthly follow up on payments, and submit monthly statement for unpaid accounts.


Video Audio Specialists, Las Vegas, NV.

Office Assistant Manager. Maintained client services and scheduled appointments. Processed pre-authorization for manufactures warranty repair and submit all warranty claims for appropriate payments. Followed up for unpaid claims, payments and responsible for bank deposits. Follow up with technicians for appropriate repair's turnaround time. Received Philips/Magnavox customer service excellence award.

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