Resume

Sign in

Service Manager

Location:
Livermore, California, United States
Posted:
March 28, 2019

Contact this candidate

Resume:

SHAWN ERIC ALLYN

OBJECTIVE

A diligent and conscientious leader looking for opportunities to learn and flourish.

EXPERIENCE

****-**** ******** ******, **

Client Sales/Production Manager

Acted as point of contact for company clients and potential clients, via in office interactions,

meetings, showroom walkthroughs, phone contacts, email, and company online interfaces.

Worked with Sales, Vendors, Design, Production, and AR in all aspects of projects and orders.

Paired with Owners, Manager, and all company Staff to integrate new company software,

POS, and standard operating procedures to ensure efficiency in communication, information

handling, production, and cash management. in all departments.

Worked with each Production Department, Embroidery, Printing, Engraving, Fabrication,

Promotional Products, as well as Design to expedite specialty orders to client and company

expectations.

Processed and shipped client orders to unique locations nationally and internationally,

supplies for specific projects unique jobs, and office supplies and equipment for production

and office operations.

Partnered with Owner and Manager to facilitate and interview applicants.

Trained Staff in best practices, Sales and office procedure, office computer programs

for project management, scheduling, billing, and client records.

Ensured timely and accurate vendor deliveries.

Maintained office and production inventory management at each company location.

Managed the daily operations of the Sales and Production Departments to ensure clients,

partners, and vendors satisfaction.

2011-2016, 2018 National Vision Pleasanton, CA

Optician/Assistant Manager Vision Center and Doctors Office

Assisted patients with filling perscriptions, scheduling appointments, and purchasing

optometric supplies. Making sure patients can make informed health choices.

Worked with Doctors and Doctor’s Technician in all aspects of patient exams, ensure

excellent service for patients, and maintain office efficiency.

Worked with optometric labs to process patient orders, and expedite specialty orders to

doctor and patient expectations.

Processed and shipped, patient orders to specialty labs, supplies for optometric lab,

equipment for doctors office.

Partnered with Manager and Doctors to facilitate and interview applicants.

Trained Staff in best optometric practices, lab and office procedure, office

computer programs for prescription, scheduling, insurance billing, and patient records.

Managed the daily operations of the Vision Center.

(Cont.

Helped the office team meet the daily sales and service needs of the patient and business

partners.

Worked with Office Manager, District and Area Directors to ensure office adherence

to company office policy, cash management, requirments for HIPPA, and insurance procedure.

2007-2011 Borders Books and Music Pleasanton, CA

Bookseller/Café Supervisor/Store Supervisor/District Trainer

Assisted store guests with product choices and queries.

Expedited School and Corporate orders.

Facilitated national store events, local organization meetings, author signings, and partnered

with local charities.

Handled the weekly inventory, product ordering, and P&L for the Café.

Partnered with the store General Manager, Borders District Manager and the Seattle’s

Best Coffee District Manager to ensure licensee compliance for the onsite Café.

Interviewed, hired, trained, and managed the entire Café team.

Trained and certified Seattle’s Best Coffee Supervisors for the District.

Detail received and processed store deliveries and shipments from and to venders,

suppliers, through UPS and FedEx.

Managed the daily operations of the sales floor.

Helped the store team meet the daily sales and service needs of the store guests and

business partners.

Partnered with the General Manager, Sales Manager and Department Supervisors

to manage and develop the store team, to maximize store assets, exceed company sales

goals, and be of service our guests.

2007 The Firehouse Bistro & Books Livermore, CA

Bookstore Manager

Consulted with the owners during creation and construction of Firehouse Bistro & Bookstore.

Facilitated special events and Author signings.

Cooperated with the Livermore Library for special joint events.

Chose both used and new book inventory for the bookstore.

Handled the shipping and receiving of all new book inventory from Ingram.

Organized all book stock and displays.

Helped integrate book inventory in to business POS system.

Assisted staff in the bistro to expedite both food and book needs.

Handled customer orders over the phone and in store.

Assisted store guests with book choices and queries

Managed the day-to-day operations of the bookstore.

2003-2007 The Book Oasis Livermore, CA

Special Order Clerk/Operational Supervisor

Processed all Internet, phone and in store customer special order sales.

Assisted in new book special orders from Ingram.

Packed and shipped all books being mailed via USPS and FedEx.

Managed the day-to-day operations of The Book Oasis store and other employees.

Appraised, cataloged, and entered information into store database on new, used and rare book stock.

Assisted store guests with book choices and queries

Took part in book discussions and groups.

Facilitated special events and Author signings.

1997-2003 Goodenough Books Livermore, CA

Shipping and Sales Clerk

Processed returned stock being shipped to book distributors and publishers.

Shipped customer special orders via UPS.

Handled customer orders over the phone and in store.

Managed the day-to-day operations of the bookstore on nights and weekends.

Took part in book discussions and groups.

1999-2001 Draggin Bytes Internet Café Livermore, CA

Cafe Manager/Coffee Barista

Managed the day-to-day operations of the café.

Ordered café supplies and dealt with distributors.

Prepared various types of espresso-based coffee drinks, as well as milkshakes and other fountain drinks.

Aided customers in utilizing basic Windows based word processing and internet machines.

Handled marketing and promotions for the Café.

EDUCATION

1992-1995 Granada High School Livermore, CA

1996-1998 Las Positas Community College Livermore, CA

2011-Present Las Positas Community College Livermore, CA

INTERESTS

I am a Member of The Santa Maria historical re-enactment group. We perform at Renaissance Faires all over Northern and Central California throughout the year. I am a proud Volunteer of The Friends of the Livermore Library Association, serving in the Friends of the Library Book Store. I am Co-founder and Moderator for the Writersbridge, a writing community created to aid writers bridge the gap between the pen and the page. I am a Sponsor for children whom have been affected by the problem drinking of a relative or friend. I enjoy being in nature and take every opportunity to spend time in our beautiful national forests. I am an avid reader and writer. I have a passion for both movies and theatre. My vision is to someday own my own bookstore internet café. My greatest love is my wife Jennifer.

• ac8xox@r.postjobfree.com

1141 #42 CONCANNON BLVD • LIVERMORE, CA 94550

• PHONE 925-***-****



Contact this candidate