Customer Service Manager
Resume:
BRENDA BESENYI
*********@*****.***
WWW.LINKEDIN.COM/IN/BRENDA-BESENYI-853448153
OBJECTIVE
I am a recent St. Mary’s University graduate looking for a full-time entry level position in a business role.
SKILLS
I am detail oriented, attentive, and have great listening skills. I am organized with my work and can problem solve easily under pressure. With past experience I have gained customer service and communication skills.
EXPERIENCE
MUSE • KATE SPADE NEW YORK
October 2017 to Present
I engage with customers on the sales floor, assist in cashier duties and processing shipment while organizing the back room. By hitting hourly sales targets, I provide great customer service.
EVENT STAFF • BBW INTERNATIONAL
June 2018 to Present
I am responsible for attending work events such as the Global Petroleum Show and Solar Canada conferences by maintaining a professional appearance. Computer literacy and keyboard typing skills are required requirements (60 WPM).
SALES ASSOCIATE • HUDSON’S BAY CANADA
July 2018 to November 2018
At this position I engaged and interacting with customers in accordance with G.R.E.A.T. (Get Ready, Engage, Add Value, Transact). I was able to promote the company’s HBC credit card and loyalty programs as well as opening/closing cash registers in my designated work area.
SALES ASSOCIATE/RECEPTIONIST • ORANGETHEORY FITNESS
March 2018 to August 2018
I was responsible for meeting key performance sales indicators and maintained an emphasis on membership sales and renewals. I conducted telephone inquiries, follow-up calls, and customer care calls. I was in charge of generating leads and following up with clients. My data entry and customer service skills excelled at this position.
FITNESS CENTRE ATTENDANT • ST. MARY’S UNIVERSITY
April 2017 to December 2018
I performed administrative work by tallying personal training hours and fitness center usage. By interacting with staff, faculty and students I was able to meet their personal needs as well as provide customer service.
EDUCATION
HIGH SCHOOL DIPLOMA • JUNE 2016
Master’s Academy and College
While attending Master’s, I attended school volunteer events and participated in various sports teams throughout my three years.
BACHELOR OF ARTS GENERAL STUDIES • MAY 2019
St. Mary’s University
By taking a general studies degree, I was able to gain a broader understanding in several areas of study. It helped me improve my communication, literacy, and critical thinking skills. My current GPA is 2.86.
VOLUNTEER EXPERIENCE OR LEADERSHIP
STUDENT REPRESENTATIVE • STUDENT COUNCIL
St, Mary’s University
Being a student representative, I work with the President and Vice Presidents of the Student Legislative Council. I am an active member of the SLC, and I attend meetings, advertising events and communicate ideas from the student body. I sit on the Events Committee and the Communications Committee.
PRESIDENT’S VOLUNTEER TEAM
St. Mary’s University
I work with the president of St. Mary’s University to dedicate my time to serve communities in need in accordance with the university’s mission statement. The team supports initiatives such as Habitat for Humanity, Feed the Hungry, We Day etc.
CERTIFICATIONS
CPR & FIRST AID TRAINING CERTIFICATION LEVEL C APRIL 2017 TO APRIL 2020
RESPECT IN THE WORKPLACE CERTIFICATE • ST. MARY’S UNIVERSITY • JULY 2017
REFERENCES
RAQUEL RIVAIT • KATE SPADE STORE LEADER • 403-***-****
RHONDA THIESSEN • FITNESS CENTRE MANAGER • 403-***-****
NIKITA COX • FOSSIL STORE MANAGER • 403-***-****
ASHLEY MULLER • VOLLEYBALL COACH • 44-749*-******
KESHIA SMITH • ASSISTANT MANAGER ORANGETHEORY FITNESS • 306-***-****
TARYN FRENCH • REGIONAL MANAGER ORANGETHEORY FITNESS •587-***-****
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