Resume

Sign in

Sales Customer Service

Location:
Kenya
Posted:
March 28, 2019

Contact this candidate

Resume:

FABIAN MAHAGA OLABA

P.O BOX 505**-*****

NAIROBI

MOBILE: +254-*********

EMAIL: ac8xlg@r.postjobfree.com

SKYPE ID: Fabian.olaba

PERSONAL DETAILS

DATE OF BIRTH: 16th December, 1973

NATIONALITY: Kenyan

MARITAL STATUS: Married

LANGUAGES: English and Kiswahili

PASSPORT NUMBER: A1699562

CAREER OBJECTIVE

To join an Organization that offers a stable positive atmosphere and inspires employees to enhance and therefore to innovate the work culture for the betterment of all parties concerned

Key skills

PROFESSIONAL EXPERIENCE AND ABILITIES

Research and data analysis using SPSS

Entrepreneurship and business development (Entrepreneurship Development Institute Of India EDII)

Updating internal and external customers on business performance, new initiatives and related issues.

Decision making and problem solving.

Cost control, budget control and financial management.

Accuracy and attention to detail.

Ability to work in a team.

Sales, marketing and merchandising.

Effective administrative procedures.

Establish and maintain high levels of customer satisfaction.

Good oral and written communication skills.

Flexible, open to ideas and willing to learn.

Extensive commercial awareness.

Leadership skills.

Communication, coordination and analysis skills.

Procurement procedures

ACADEMIC BACKGROUND

2011 – 2014. Maseno University (BA. Business Administration with IT- Marketing)

2009 – 2010 Advanced Diploma in Business Management (ABE UK) –Nairobi Institute of Business Studies

2007 – 2009 Diploma in Business Management (ABE UK) – Nairobi Institute of Business Studies

1990-1993 Sigalame High School

Kenya Certificate of Secondary Education (KCSE)

1982-1989 Bubango Primary School-Budalangi

Kenya Certificate of Primary Education (KCPE)

OTHER TRAININGS ATTENDED AND MEMBERSHIP

Member of Marketing Society Of Kenya (MSK)

Member of The Association Of Business Executives – ABE UK

Entrepreneurship Management and Business Development – Entrepreneurship Development Institute Of India – EDII India

Kenya school Of Government – Statistical package for social scientists (SPSS)

ISO: 9001:2008 & ISO: 14001:2004

HIV/Aids Prevention and Control at work place

Drugs and Substance Abuse counseling Course (AMANI COUNSELING CENTRE & TRAINING INSTITUTE)

Alcohol and Drug Abuse (NACADA)

Marketing Society of Kenya MSK – Certificate in Selling and Salesmanship & customer focus

Sensitization Workshop on customer service course (TETRALINK TAYLOR & ASSOCIATES EAST AFRICA)

Computer applications - Proficiency in Ms excel and data base Management

Research and Analytical skills Certificate - International Trade Centre (ITC) Workshop on Investment Targeting and Trade Flow Analysis

WORKING EXPERIENCE

EXPORT PROCESSING ZONES AYTHORITY.

April 2005 to date – Senior Statistics & Research Officer, Research Planning & Innovation Department

Duties/Responsibilities/experiences includes but not limited to

Investment Promotions and Investor facilitation.

Coordinating field work activities to ensure accountability in submission of timely returns from stakeholders.

Sales promotion of the Sectors within EPZ

Collecting data/information from operating Export Processing Zones enterprises on sales/exports, purchases/imports, employment, investment, domestic expenditures among other indicators.

Responding to Customers queries both domestic and international

Conducting presentations to Investors periodically on regulations & procedures of proper filing of returns.

Facilitating and conducting Export Processing Zones enterprises fill data collection methodology/questionnaire

Preparation of Export Processing Zones Program performance report on both Quarterly and Annual basis

Conduct market Research on arears of opportunities for Investments in the region.

Conducting various surveys that are Market Oriented.

Collecting and maintaining information/databases on economic/trade issues on national, regional and international levels.

Represent the Authority in various local seminars on trade and investment notable one held in Nairobi in May 20 – 21, 2014 on WTO Non-tariff barriers to trade.

Monitoring and evaluating enterprises database by way of processing, analyzing and compiling the general Performance of the program both quarterly and annually.

Preparation of EPZ Programme performance report which is a component of The National Economic Survey/ statistical Abstract.

2018

2015 – Current – Member of Sigalame High School Alumni Association – Part of the team that Organized/contributed/constructed a class room (2016/2017)

March 1998 - March 2003 – Worked as a production assistant (casual) at Agro

Chemicals and Food Company (ACFC)

19 98 to 2003 -- Played football for Agro Chemical & food company (Muhoroni)

Founder and coach Muhoroni youth football club (Currently participating in the National league)

1994 to 19 97 – Played soccer for various clubs in the Kenya Premier league (Kenya super league)

MAJOR ASSIGNMENTS

Research and provide Export Processing Zones programme Performance Reports to The Kenya National Bureau of Statistics for compilation of their Annual Economic Surveys & Statistical abstracts.

Conducting Presentations to stakeholders on the Progress reports on quarterly and annual basis

Coordinating Research teams to achieve project goals

Guiding scholars on data collection methodology within the EPZ setup

Promoted the EPZ Programme to potential investors in various Exhibitions.

Represent The Export Processing Zones Authority in various forums with senior officials including Directors of EPZ firms in bid to advice on various Research/Marketing and data collection methodology for various surveys.

Carry out Market Research on areas of New Investment such as Fabric & Accessories Sourcing Requirement and Sourcing by EPZ’s Humanitarian Relief & Pharmaceutical supplies Sector.

Participated in meeting of members of the East Africa Community experts on Investment promotion and Private Sector Development.

HOBBIES

Listening to Music,

Reading Business journals and material

Play/ coaching Soccer

Giving talks to the youth on matters behavior change

Volunteering in Community development initiatives/projects.

REFEREES

1.JONATHAN CHIFALLU

GENERAL MANAGER INVESTMENT AND CORPORATE COMMUNICATION EPZA

P.O. Box 505**-*****, Nairobi Kenya

Tel: +254-045-6626421

Cell: 072*******

2.ANTONY AMBUGO

CHIEF EXECUTIVE OFFICER

WATER SERVICES PROVIDERS ASSOCIATION (WASPA)

P.O. Box 256**-*****, Nairobi Kenya

Mobile: +254-***-******

3.MUHAMMED MUYONGA

P.O.Box 270 -20100, Nakuru

Mobile: 071*******

FABIAN M. OLABA

Curriculum Vitae

ABSTRACT

An articulate and quick thinking person who has a natural flare for being able to communicate and build relationships with potential clients / teams. Fabian is creative, innovative and willing to contribute ideas and professional opinion to any project.



Contact this candidate